Situating requirements engineering methods within design science research

Design Science Research Methodologies (DSRM) are increasingly used to guide research in fields beyond Information Systems, in particular those of Requirements Engineering and Software Engineering (RE/SE). While a number of DSR methodologies have been developed by scholars in the RE/SE fields, there remains a certain level of confusion about the way in which the aim and scope of DSRM and those of methods typically used in RE/SE differ. This issue can be observed in graduate students' work as well as in published literature. In particular, the difference be-tween the research orientation of DSRM and the solution orientation of RE/SE methods can be difficult to navigate. We propose to address this challenge by situating three RE/SE methodologies proposed in published literature within one common DSRM; doing so clarifies the scope of these methodologies and highlights ways in which the knowledge contributions of their results could be further enhanced. This effort is a first step towards providing better guidance to researchers who are new to design science research in order to ensure that recognized DSR principles are promoted and respected

Integrating social features in service systems: the case of a library service

Socially-oriented technologies are growing in importance and are increasingly being used in organizations. There is anopportunity to enhance customer interactions in service offerings using social features, yet the incorporation of social featuresinto information systems has been largely unexplored. In this paper, we propose a modeling extension that enhances existinginformation systems’ modeling techniques such that they can be used to identify opportunities to incorporate social featuresin service system exchanges. We define social features as online technologies that support the creation of: 1) user profiles; 2)articulated social connections and membership within groups or communities; and, 3) user-generated content. Wedemonstrate the use of our social features modeling extension in a library service offering

Grid of analysis supporting the participative design methodology

PALETTE deliverable - report number D.PAR.01This deliverable presents the participatory design methodology of the PALETTE project and some first results of the implementation of this process. Some principles of the Actor Network Theory and of the Agile Methodology are embedded in the different stages of this methodology whose twelve stages (described in details in the last section) will be the basis of the participative development of services and scenarios of use

Requirements Engineering for Well-Being, Aging, and Health:An Overview for Practitioners

Well-Being, Aging, and Health (WBAH) are important aspects of life that affect us all. The requirements for WBAH systems have also become a topic of common interest for researchers from different disciplines. This is unsurprising, given that health-related expenses often represent about 10% of a country's gross domestic product, according to the World Health Organizatio

Cocreating Value in Knowledge-intensive Business Services: An Empirically-grounded Design Framework and a Modelling Technique

While knowledge-intensive business services (KIBS) play an important role in industrialized economies, little research has focused on how best to support their design. The emerging understanding of service as a process of value cocreation – or collaborative value creation – can provide the foundations for this purpose; however, this body of literature lacks empirically grounded explanations of how value is actually cocreated and does not provide adequate design support for the specific context of KIBS. This research thus first identifies generative mechanisms of value cocreation in KIBS engagements; it then develops a design framework from this understanding; finally, it elaborates a modeling technique fulfilling the requirements derived from this design framework. A multiple-case study of two academic research and development service engagements, as a particular type of KIBS engagement, was first undertaken to identify generative mechanisms of value cocreation. Data was gathered through interviews, observation, and documentation, and was analyzed both inductively and deductively according to key concepts of value cocreation proposed in literature. Data from a third case study was then used to evaluate the ability of the modeling technique to support the analysis of value cocreation processes in KIBS engagements. Empirical findings identify two contextual factors; one core mechanism; six direct mechanisms; four supporting mechanisms; and two overall processes of value cocreation, aligning and integrating. These findings emphasize the strategic nature of value cocreation in KIBS engagements. Results include an empirically grounded design framework that identifies points of intervention to foster value cocreation in KIBS engagements, and from which modeling requirements are derived. To fulfill these requirements, a modeling technique Value Cocreation Modeling 2 (VCM2) was created by adapting and combining concepts from several existing modeling approaches developed for strategic actors modeling, value network modeling, and business intelligence modeling.Ph

Toward a Service Design Method for Telehealth Personalization

Personalizing telehealth services in a manner that accounts for patients\u27 preferences and interaction abilities could significantly improve patient adherence to telehealth treatment plans. We propose a service design method anchored in the concept of Value-in-Use (SerViU) to achieve such personalization. SerViU focuses on the level of patients’ personal service encounters within a telehealth service to support a continuous Use-Assess-Personalize process throughout the treatment duration. SerViU guides the decision-making about the personalization of a telehealth service by integrating an existing framework of information communication technology (ICT) service personalization that identifies three dimensions of personalization: architectural, relational, and technological. This research contributes to Health-IT research by providing a method that guides transforming standardized telehealth services into personalized services. This research also contributes to the service design research by differentiating between standard and personal service encounter levels, which is paramount to better supporting the personalization of ICT-enabled services

Service Design Methods’ Ability to Personalize Telehealth: A Systematic Literature Review

While telehealth services increasingly provide remote care and healthcare resources, patients often stop adhering over time due to perceived usability and usefulness issues. Telehealth personalization was proposed as a service in telehealth research though considering patients’ situations, the service context, and technology improvement. However, when designing or evolving telehealth services, the way these factors should be addressed has yet to be examined. By understanding telehealth services as ICT-enabled service systems, service design methods are thought to guide such sociotechnical support. This review assesses the ability of existing service design methods to support telehealth personalization in a manner that addresses patients’ adherence. In this review, sixty-four service design methods are identified, categorized according to their underlying design approaches, then assessed in terms of their ability to support telehealth personalization. Results show that existing service design methods need to be expanded or combined to fully support telehealth personalization

Describing Health Service Platform Architectures: A Guiding Framework

Health service platforms (HSPs) facilitate new ways of delivering health care, in order to improve care effectiveness and efficiency. HSPs are a sub-type of digital platforms that have a different purpose compared to market-oriented platforms for product innovation or economic transactions. Hence, traditional descriptions of digital platform architecture, such as the layered modular architecture, may not be sufficient to capture the essential features of HSPs. We create an initial framework for describing HSP architectures in a manner that reflects their purpose, drawing from literature on Service-Dominant Logic and architectural patterns. The framework will be used to guide a multiple-case study of HSP architecture. The results of this research will extend current conceptualizations of digital platform architectures and provide a systematic approach for designing or evolving HSP platform architectures in a manner that better meets patients’ and other health care stakeholders’ needs

Describing Health Service Platform Architectures: A Guiding Framework

Health service platforms (HSPs) facilitate new ways of delivering health care, in order to improve care effectiveness and efficiency. HSPs are a sub-type of digital platforms that have a different purpose compared to market-oriented platforms for product innovation or economic transactions. Hence, traditional descriptions of digital platform architecture, such as the layered modular architecture, may not be sufficient to capture the essential features of HSPs. We create an initial framework for describing HSP architectures in a manner that reflects their purpose, drawing from literature on Service-Dominant Logic and architectural patterns. The framework will be used to guide a multiple-case study of HSP architecture. The results of this research will extend current conceptualizations of digital platform architectures and provide a systematic approach for designing or evolving HSP platform architectures in a manner that better meets patients’ and other health care stakeholders’ needs

Information Systems Promoting Habit Formation for Users: From Theories to Design Principles

Sustaining behaviour change is fundamental for the effective uptake of policies and practices aimed at improving individual and collective well-being; yet, it can be very difficult for individuals to adhere to new desired behaviours. A number of information systems (IS) are being proposed to help individual users instil target behaviours as habits so that they can be performed even when intentions shift. However, these systems tend to be designed in an ad hoc manner and, as a result, their effectiveness can vary substantially. To better guide the design of systems for sustained behaviour change, we integrate concepts from habit theory and IS continuance theory to present a design-relevant explanatory/predictive theory (DREPT) for IS promoting habit formation. Design principles are then rigorously derived from the DREPT. This research contributes to the prescriptive knowledge base on how to design for sustained behaviour change