INDEKS KEPUASAN PUBLIK TERHADAP KEGAGALAN MUTU KINERJA PELAYANAN BPM PTSP (BADAN PENANAMAN MODAL PELAYANAN TERPADU SATU PINTU) KOTA BATAM

Ditahun 2013 Ombudsman perwakilan Kepulauan Riau telah melakukan survei, yanghasilnya menyatakan belum optimalnya kualitas pelayanan pada BPM PTSP KotaBatam. Belum optimalnya pelayanan PTSP tersebut maka penelitian ini bertujuan untukuntuk mengetahui faktor-faktor yang mempengaruhi analisis kegagalan mutu kinerjaPelayanan BPM PTSP (Badan Pelayanan Modal Pelayanan Terpadu Satu Pintu) KotaBatam Terhadap Indeks Kepuasan Publik. Metode pengambilan data dilakukan dengancara wawancara, observasi ketempat penelitian dan melakukan pengambilamdokumentasi, memilik teknik informan dengan purposive sampling, teknik analisis datadilakukan dengan reduksi data, penyajian data dan penarikan kesimpulan. Adapun hasildari penelitian ini adalah yang menyebabkan kegagalan mutu kinerja pelayanan BPMPTSP (Badan Penanaman Modal Pelayanan Terpadu Satu Pintu) Kota Batam terhadapindeks kepuasan publik adalah Kekurangan staff teknis di lapangan, masih kurangsosialisasi kepada masyarakat tentang prosedur layanan berbasis digital, masihrendahnya pelibatan masyarakat dalam penyusunan layanan dan kemandirianpengelolaan SDM pada unit layanan terpadu dan DPM PTSP Kota Batam sangat minimmelakukan survei kepuasan masyarakat

Developmental Spelling Analysis and Word Study: An Alternative to Traditional Spelling Programs

The purpose of this study was to investigate the benefits of a developmental spelling program utilizing word study as the primary mode of spelling instruction versus a homogeneously based traditional spelling program. Twenty-eight first grade students were administered a developmental spelling inventory to determine their stage of orthographic development. The stages were Preliterate Stage, Early Letter Name stage, Letter Name stage, or Within Word Pattern Stage. Fourteen students in the control group received spelling instruction in a whole group setting from their classroom teacher. A traditional spelling program including weekly spelling lists was utilized. A word study based program focusing on each student\u27s developmental level was utilized with the experimental group. These students were placed in homogenous word study groups of three to five students according to their determined level. All students met three times per week for a three-month period. A pretest and post-test of the developmental spelling analysis was used to identify quantitative data of student progress after the three-month treatment. Out of 14 students in the experimental group, nine improved by one level while three improved by two levels. Two students showed no growth over the period. In the experimental group, 86% of students showed growth, In the control group nine students out of 14 showed an increase of one level of developmental function while five showed no growth over the three-month period. Overall, 64% of the students in the control group showed growth