Knowledge Management and Total Quality Management Impact on Employee Effectiveness in Emerging Industries: Case of Tunisian Small and Medium Enterprises

Employee effectiveness is highly important for all economic activities. Several factors can affect its degree, either positively or negatively. In this vein, this work aims to examine the impact of knowledge management and total quality management on employee effectiveness in the industry of emerging countries. For that, Tunisian small and medium enterprises were taken as an example. The proposed methodology consists first of providing a research model linking the correlation between knowledge management elements, total quality management practices, and employee effectiveness. Then, a survey was designed and broadcast to more than 3000 Tunisian small and medium enterprises. Hence, 206 responses were collected from several industrial fields, and collected data analysis was achieved by SPSS software. For testing research hypotheses, multiple regression analysis, factor analysis, and structural equation modeling were employed. The finding points out that total quality management and knowledge management have a positive impact on staff effectiveness. This impact is highlighted through the roles of knowledge management elements and total quality management practices on human resources behavior and their ability enhancement. Consequently, a significant increase in productivity can be seen in the operational processes of the company. This work is one of the first studies to research total quality management and knowledge management impact on staff effectiveness in Tunisian small and medium enterprises. Besides, it reflects the maturity and the awareness of respondent companies’ managers to the practice of these concepts in emerging economies.info:eu-repo/semantics/publishedVersio

Impact de la gestion des connaissances et de la gestion de la qualité totale sur l'efficacité du personnel et sur la performance des chaines logistiques

The objective of this thesis is to investigate KM and TQM impact on staff effectiveness and SC performance through a survey of Tunisian companies. Thus, 206 responses were collected and analyzed using “SPSS V24” software. The analysis of this questionnaire allowed to identify a conceptual model and to realize an analysis using the Structural Equation Method with the software “AMOS V24”. The obtained results show that TQM and KM have a positive impact on staff effectiveness. Similarly, KM and staff effectiveness have a positive impact on SC performance. However, TQM has no direct impact on SC performance, but there is an indirect one via its impact on staff effectiveness. In addition, and through the application of a non-linear mathematical model "LINGO version 18.0", it has been found that the most important strategies for maximizing supply chain performance and staff effectiveness with a budget of 25 Tunisian Dinars are the following strategies: leadership, human resource management, knowledge acquisition, knowledge creation, knowledge application, knowledge sharing / transfer, knowledge capitalization. However, the least important strategies are process management, information analysis and continuous improvement.L’objectif de cette thèse est d’étudier l’impact du KM et du TQM sur l’efficacité du personnel et sur la performance du SC à travers une enquête menée auprès des entreprises Tunisiennes. Ainsi, 206 réponses ont été collectées et analysées à l’aide du logiciel “SPSS V24”. Le dépouillement de ce questionnaire a permis d’identifier un modèle conceptuel et de réaliser une analyse par la Méthode d’Equation Structurelle “MES” par le logiciel “AMOS V24”. Les résultats obtenus montrent que le TQM et le KM ont un impact positif sur l’efficacité du personnel. De même, le KM et l’efficacité du personnel ont un impact positif sur la performance du SC. Néanmoins, le TQM n’a pas un impact direct sur la performance du SC, mais il existe un impact indirect via son impact sur l’efficacité du personnel. Par ailleurs, et à travers l’application d’un modèle mathématique non linéaire “LINGO version 18.0”, on a constaté que les stratégies les plus importantes pour maximiser la performance de la chaîne logistique et l’efficacité du personnel avec un budget de 25 milles dinars Tunisien sont les stratégies suivantes: leadership, gestion des ressources humaines, acquisition des connaissances, création des connaissances, application des connaissances, partage/ transfert des connaissances, capitalisation des connaissances. Cependant, les stratégies les moins importantes sont la gestion des processus, l’analyse de l’information et l’amélioration continue

Impact of knowledge management and total quality management on staff effectiveness and SC performance

L’objectif de cette thèse est d’étudier l’impact du KM et du TQM sur l’efficacité du personnel et sur la performance du SC à travers une enquête menée auprès des entreprises Tunisiennes. Ainsi, 206 réponses ont été collectées et analysées à l’aide du logiciel “SPSS V24”. Le dépouillement de ce questionnaire a permis d’identifier un modèle conceptuel et de réaliser une analyse par la Méthode d’Equation Structurelle “MES” par le logiciel “AMOS V24”. Les résultats obtenus montrent que le TQM et le KM ont un impact positif sur l’efficacité du personnel. De même, le KM et l’efficacité du personnel ont un impact positif sur la performance du SC. Néanmoins, le TQM n’a pas un impact direct sur la performance du SC, mais il existe un impact indirect via son impact sur l’efficacité du personnel. Par ailleurs, et à travers l’application d’un modèle mathématique non linéaire “LINGO version 18.0”, on a constaté que les stratégies les plus importantes pour maximiser la performance de la chaîne logistique et l’efficacité du personnel avec un budget de 25 milles dinars Tunisien sont les stratégies suivantes: leadership, gestion des ressources humaines, acquisition des connaissances, création des connaissances, application des connaissances, partage/ transfert des connaissances, capitalisation des connaissances. Cependant, les stratégies les moins importantes sont la gestion des processus, l’analyse de l’information et l’amélioration continue.The objective of this thesis is to investigate KM and TQM impact on staff effectiveness and SC performance through a survey of Tunisian companies. Thus, 206 responses were collected and analyzed using “SPSS V24” software. The analysis of this questionnaire allowed to identify a conceptual model and to realize an analysis using the Structural Equation Method with the software “AMOS V24”. The obtained results show that TQM and KM have a positive impact on staff effectiveness. Similarly, KM and staff effectiveness have a positive impact on SC performance. However, TQM has no direct impact on SC performance, but there is an indirect one via its impact on staff effectiveness. In addition, and through the application of a non-linear mathematical model "LINGO version 18.0", it has been found that the most important strategies for maximizing supply chain performance and staff effectiveness with a budget of 25 Tunisian Dinars are the following strategies: leadership, human resource management, knowledge acquisition, knowledge creation, knowledge application, knowledge sharing / transfer, knowledge capitalization. However, the least important strategies are process management, information analysis and continuous improvement

Towards modeling the supply chain's performance evaluation criteria

International audienceThe problem of supply chain performance is a major factor that companies have to consider for increasing its competitiveness in a market in continuous evolution. In this framework, we suggest in this paper, in first place, to identify the role and the importance of performance criteria in the achievement of the company performance. In second place, we formalize a UML class model to clarify the relationship between the supply chain, its performances criteria and their indicators. Thereafter, we present the study of the various performance criteria's junction using an interaction grid

Evaluating And Measuring Knowledge Management's Impact On Supply Chain Performance Using HOQ

International audienceSupply Chain Performance (SCP) depends on several factors additionally its length and the yield of its members. However, manage a Supply Chain (SC) means well managing knowledge as sharing them between actors involved in this process. Knowledge Management (KM) has, of appearance, a direct impact on SCP, but its formalization remains always ambiguous. In this context, this paper aims to determining the KM impact on the SCP through highlighting the relation between KM Elements (KME) and SCP Evaluation Criteria (SCPEC). Our approach consists, in the beginning, to position the knowledge concept in the SC through a conceptual model that identifies the KM impact on SCP based on mutual relations. Afterward, we adopt the House Of Quality (HOQ) to evaluate and measure the impact of each KME on whole SCPEC, similarly, the impact of whole KME on each SCPEC. An implementation example is proposed in the end

Proposition d'un cadre d'intégration du KM et du TQM : vers une meilleure performance de l'entreprise

International audienceKnowledge management, also known as organizational learning, organizational memory and management expertise, has a strong relationship with Total Quality Management TQM. This relation of complementarity and support allows company performance improvement whatever its size or its strategy. Indeed, this article aims at clarifying the notions of KM and TQM; however, we try to identify the integration between these two concepts and finally propose a conceptual model that illustrates their impact to achieve company performance.La gestion des connaissances (Knowledge Management (KM)), aussi connue comme l'apprentissage organisationnel, la mémoire organisationnelle et la gestion d'expertise, a une forte relation avec le management de la qualité totale (Total Quality Management (TQM)). Cette relation de complémentarité et de soutien permet l'amélioration de la performance de l'entreprise quelle que soit sa taille ou sa stratégie. En effet, cet article vise à clarifier les notions du KM et du TQM, toutefois, nous essayons d'identifier l'intégration entre ces deux concepts et enfin, proposer un modèle conceptuel qui illustre leur impact afin d'atteindre la performance de l'entreprise

Proposition d'un cadre d'intégration du KM et du TQM : vers une meilleure performance de l'entreprise

International audienceKnowledge management, also known as organizational learning, organizational memory and management expertise, has a strong relationship with Total Quality Management TQM. This relation of complementarity and support allows company performance improvement whatever its size or its strategy. Indeed, this article aims at clarifying the notions of KM and TQM; however, we try to identify the integration between these two concepts and finally propose a conceptual model that illustrates their impact to achieve company performance.La gestion des connaissances (Knowledge Management (KM)), aussi connue comme l'apprentissage organisationnel, la mémoire organisationnelle et la gestion d'expertise, a une forte relation avec le management de la qualité totale (Total Quality Management (TQM)). Cette relation de complémentarité et de soutien permet l'amélioration de la performance de l'entreprise quelle que soit sa taille ou sa stratégie. En effet, cet article vise à clarifier les notions du KM et du TQM, toutefois, nous essayons d'identifier l'intégration entre ces deux concepts et enfin, proposer un modèle conceptuel qui illustre leur impact afin d'atteindre la performance de l'entreprise

Les facteurs clés du TQM impactant la performance de la SC

National audienc

Defining and Measuring Supply Chain Performance: A Systematic Literature Review

International audienc