Psychological Contracts, OCB and Customer Service: An Exploratory Examination

This paper examines the relationships among the psychological contract, fairness, OCB, and customer service. We report on two exploratory studies that provide insight into psychological contract violations and subsequent perceptions of fairness, as well as OCB activity. A linkage is made between psychological contracts and behavior directed internally and those directed externally (i.e., customer service). We extend the current theory to suggest implications for effectively managing customer service employee OCB. Finally, suggestions are made for both practice and future research to be conducted in a multidisciplinary design

Screening of Arbuscular Mycorrhizal Fungi for their Symbiotic Efficiency on Ocimum Sanctum L

Screening of four indigenous AM fungi for improvement of plant growth, biomass production and nutrient uptake was undertaken on Ocimum sanctum L. the results revealed that, plants inoculated with Rhizophagus fasciculatus was found to be the most significant. After 30 days increased shoot length, dry weight of root and shoot, mycorrhizal colonization and spore number were recorded. Plants inoculated with AM fungus R. fasciculatus showed significantly more number of flowers, compared to other AM fungi treated plants. The indigenous species, Rhizophagus fasciculatus was the best species among four species tested.Hence, it can be concluded that experimental plant showed varied response to different AM fungi and Rhizophagus fasciculatus confers maximum growth benefits compared to all other fungi used in this study

Lessons learned in promoting evidence-based public health: Perspectives from managers in state public health departments

Evidence-based public health (EBPH) practice, also called evidence-informed public health, can improve population health and reduce disease burden in populations. Organizational structures and processes can facilitate capacity-building for EBPH in public health agencies. This study involved 51 structured interviews with leaders and program managers in 12 state health department chronic disease prevention units to identify factors that facilitate the implementation of EBPH. Verbatim transcripts of the de-identified interviews were consensus coded in NVIVO qualitative software. Content analyses of coded texts were used to identify themes and illustrative quotes. Facilitator themes included leadership support within the chronic disease prevention unit and division, unit processes to enhance information sharing across program areas and recruitment and retention of qualified personnel, training and technical assistance to build skills, and the ability to provide support to external partners. Chronic disease prevention leaders\u27 role modeling of EBPH processes and expectations for staff to justify proposed plans and approaches were key aspects of leadership support. Leaders protected staff time in order to identify and digest evidence to address the common barrier of lack of time for EBPH. Funding uncertainties or budget cuts, lack of political will for EBPH, and staff turnover remained challenges. In conclusion, leadership support is a key facilitator of EBPH capacity building and practice. Section and division leaders in public health agencies with authority and skills can institute management practices to help staff learn and apply EBPH processes and spread EBPH with partners

EFFECTS OF DEVELOPER COGNITIVE STYLE AND MOTIVATIONS ON INFORMATION SECURITY POLICY COMPLIANCE

Organizations are faced with information loss on a daily basis. Threats such as hacker attacks are mitigated by applyingpatches, improving encryption routines, closing security loop-holes in a program and keeping a constant vigil on virus andmalicious threats with up-to-date scanning techniques. Companies invest millions of dollars to keep such attacks at bay sincea loss of up-time to servers could cause a significant loss in customer revenue and thus result in catastrophic losses incustomer satisfaction and ultimately profits. Organizations that create or modify software try to deter threats to theirapplications by providing information security policies that provide guidelines to developers on what best practices need tobe adopted to make their applications safe and secure for customer consumption. This study presents a conceptual model forstudying how cognitive style impacts software developer motivations as they approach the task of complying withinformation security policies. The model is informed by the literature on information security awareness, ProtectionMotivation Theory, Kirton’s adaption-innovation theory and Herzberg’s motivation and hygiene theory

Complexes of Benzoylisonicotinic Acid Hydrazide with VO(II), Mn(II), Co(II), Ni(II), Cu(II) & Zn(II)

181-18

Complexes of VO(IV), Mn(II), Co(II), Ni(II), Cu(II) & Zn(II) with N-Acetyl-N' –isonicotinoylhydrazine

325-32