Effect of Organizational Ownership and Culture on Employee Performance Among Selected Banks in Kenya

The role of organizational culture on employee performance hasbeen a subject of interest. The purpose of the study was to establish theeffects of organizational ownership and culture on employee performance.The study was guided by Social cognitive theory. Explanatory researchdesign was used. The target population comprised of 403 employees drawnfrom 12 Commercial Banks in Kenya. Stratified and random samplingtechniques were used to obtain sample size of 141 employees. The studyused questionnaires as a tool for data collection. In order to test thereliability of the instrument, Crobanch alpha test was used. The studyadopted both descriptive statistics and inferential statistics. Pearsoncorrelation and multiple regression analysis were employed to estimate thecausal relationships between organization culture and performance, andother chosen variables. Findings indicate that involvement culture (β1 =0.230, p-value<0.05) and consistency culture (β2 = 0.286, p< 0.05) has apositive and significant effect on employee performance. Ownership thushas positive and significant moderating effect of bank ownership on therelationship between involvement culture and employee performance (β =0.26, ρ<0.05) and (β= -0.2, ρ<0.05) respectively hence concluding thatconsistency culture and involvement culture improves employeeperformance. The study recommends that organizations that aim atimproving employee performance need to ensure that employees haveinputs into issues that affect both their work and the organization in general.Moreover, information needs to be widely shared so that each and everyemployee can get the information they require to make the appropriatedecisions

The Role of Information Quality on the Performance of Hotel Industry in Kenya

In recent years there have been various studies investigating factors that influence hotel performance in Kenya mostly in coastal region. These studies have analyzed the drivers and factors influencing performance focusing at reasons why some hotels perform outstandingly while other do not. This study focused on how information quality affects the hotel performance. Resource base View theory was used in formulating the study framework. The study adopted a survey design which allowed easy sampling and analysis of data. The Target population was employees of 3 to 5 star rated hotels as classified by Hotel and Restaurants Authority (HRA) as its responses, with a sample of 324 from a population of 9,208 employees. SPSS software was used in analyzing and interpreting data that was collected. The sampling technique used was stratified random sampling. Primary data was collected by use of structured questionnaire instrument and a pilot study was conducted to check for the reliability and validity of the research instruments which were administered through drop and pick method. The results showed that firms need to align their supply chain practices with the level of their information quality in order to achieve enhanced overall business performance. Based on these study findings the researcher concluded that Information Quality has a significantly influenced on hotel Performance to very a great extent. In order for hotel managers to sustain their customer and retain the customer base , there is need to take into consideration on the quality and security of information they make available to their customers as well as their potential customers in order to make right decision e.g. on purchase, price, accommodation, service reservations among other services offered in hotels

E-Ordering and E-Informing on Supply Chain Performance in Retail Marketing Outlets in Kenya

The study purpose is to determine the effect of E-ordering and E-informing on supply chain performance. The study was informed Innovation Diffusion Theory. Explanatory research design was employed in this study. Targeted population was 244 procurement officers from 112 Kenyan Retail outlets. Multiple regression model findings showed that  e-ordering and  e-informing had a positive and significant effect on supply chain performance. The study concludes that e-ordering and e-informing which are elements of e-procurement dimensions increases supply chain performance. There is therefore need for firms to make use of e-ordering and e-informing in the procurement process. There is also need to electronically consult references for product/service quality so as to heighten supply chain performance. Kewords: E-procurement, E –odering, E-infoirming, Supply Chain Performance, Retail Marketing Outlet

Supply Chain Management Practices, Customer Satisfaction and Customer Loyalty

In competitive business environments companies have identified the need to redesign their supply chain management practices to increase customer satisfaction and customer loyalty.  This study sought to determine the effects of supply chain management practices on customer satisfaction and loyalty in selected supermarkets in Kenya. The study used systems thinking theory and it employed a survey research design. The target population was a total of 1,208 managers and procurement officers in the selected supermarkets. Stratified random sampling was used to select a sample of respondents. Findings indicated that strategic supplier partnership, supply postponement, customer relationship and information sharing had significant and positive effect on customer satisfaction which also increases customer loyalty. The study concludes that supply chain management practices enhances customer satisfaction in the supermarkets. The study recommends that there is need for companies to work jointly with suppliers in order to improve customer satisfaction and improve performance. Keywords: Supply chain management; customer satisfaction; customer loyalty

Effect of market positioning on market orientation, innovation types and firm performance linkage

Market positioning activities must be carefully planned and reconciled with other marketing strategies and business activities. Most studies have assessed the impact of market orientations and innovations on firm performance. This study was designed to test the moderating effect of market positioning on the relationship between innovation types and firm performance. The study used the resource based view, the competitive advantage paradigm as a framework in testing the theoretical relationships between the constructs. The study adopted a corelational research design and it involved the use of a questionnaire-based survey of a random sample of 220 managers of Manufacturing Companies. Demographic characteristics of the respondents are presented as well as exploratory factor analysis, scale reliabilities and confirmatory factor analysis. Regression results indicate a positive relationship between market orientation, innovation types and performance. Mixed results from moderator regression analysis are presented. Conclusions and practical recommendations are given. Key Words: Market positioning, Market orientation, innovation and firm performance

Market Orientation and Firm Performance in the Manufacturing Sector in Kenya

The concept of market orientation has been a subject of research since it was introduced in the 1990s and it has been identified as an important theoretical construct. Previous studies have assessed the impact of market orientation, market positioning and innovation on firm performance. The objective of this study was on the process of market orientation and to empirically test the effect of the business environment on the relationship between market orientation and performance. The study used the resource based view approach and developed a framework for testing the theoretical relationships between the constructs. The study adopted a causal research design and it involved the use of a questionnaire-based survey of a random sample of 220 managers of Manufacturing Companies in Kenya. Descriptive statistics of the demographic characteristics of 147 respondents together with firm characteristics are presented. Exploratory factor analysis, scale reliabilities and confirmatory factor analysis are presented. Regression analysis was used to test the relationships between the constructs. The study confirms previous studies on the positive relationship between market orientation and performance (?1= 0.180, ?= 0.029). The business environment significantly (?2= 0.250, p = 0.003) affects firm performance in presence of market orientation. The findings of the study add new understanding to the literature on market orientation, business environment and firm performance in influencing the success of firms in a developing country context. Key words: Market orientation, customer, competitor, business environment, performance

When Organisational Leadership Embraces Authenticity: An Inquiry into the Resulting Effects on Staff Commitment

The purpose of this paper was twofold; first was to find out what factors underlie leadership authenticity, and second was to explain the resulting effect of authenticity behaviours on the commitment of staff within public hospitals which are typical service organisations. The paper shows that Leaders’ Authenticity can be operationally studied in terms of integrity, Humility and Servant-hood behaviours of leadership. The study also reveals that after controlling for other salient leadership behaviours, a unit increase in the leaders’ authenticity behaviour, accounts for a 0.295 change in staff commitment. The study generates implications for practice and furtherance of research. Keywords: leadership authenticity, integrity, Humility, Servant-hood, commitmen

Environmentally Sustainable Supply Chain Practices, Organisation Culture on Firm Performance. A Mediation Approach

Sustainability is increasingly turning into a strategic business project that firms are recognizing that sustainable carry outs can be economical and ought to make fresh income streams as well as enhance client and worker gratification. Despite this, sustainability and performance of firms have received little research attention. Using Natural Resource-Based View and stakeholder theory, research main purpose was to determine the mediating effect of organization culture on the association amid environmentally sustainable supply chain practices and firm performance. This study used descriptive statistics, Pearson product-moment correlation, and Structural Equation Modeling (SEM) to test the hypothesis. Data collected from 281 Kenyan manufacturing firms were used to test study hypotheses. From bias-corrected bootstrapping Structural Equation Modeling, results showed that organization culture variable fully mediates the association amid environmentally maintainable supply chain methods on the performance of manufacturing firms. Thus, the study infers that a strong organizational culture in the organization leads to the enhanced implementation of environmentally sustainable supply chain practices in the organization which in turn increases the performance of manufacturing firms. Without organization culture, these practices may go unheeded and not contribute to improved performance of manufacturing firms in Kenya. Consequently, this study recommends that the managers of these firms should build an organizational culture with environmental concerns in all their processes. This study hence contributes to theory and practice by the inclusion of organizational culture and also extends natural resource-based view and stakeholder theories of a firm

Leapfrogging in Marketing: Empirical Analysis of Kenyan Mobile Phone Industry

Purpose: This paper aims to analyze the concept of leapfrogging in the mobile phone industry in the Republic of Kenya. Design/Methodology: The study adopted a cross-sectional research design, stratified and simple random sampling techniques in collecting data from 349 respondents picked from a population of 15506 employees of three Cosmopolitan County Governments in Kenya. Findings: Outcome indicates that; perceived product quality and perceived switching cost positively and significantly influence intentions to Leapfrog. However, the urgency to replace does not influence choices to leapfrog. Originality/value: The study findings bring a new understanding of the determinants of consumer leapfrogging and their intentions to leapfrog in the mobile phone industry and highlight the role perceived product quality and switching cost play in determining intention leapfrog

Moderating Effect of Competitive Intensity on the Relationship between Customer Orientation and Performance of Hotels in Kenya

Customer orientation should permeate the overall activities of a firm in a competitive environment as it is considered to be an essential element for enhanced performance. The main objective of this study was to empirically test the moderating effect of competitive intensity on the relationship between customer orientation and performance of hotels in Kenya. Resource-Based View (RBV) theory grounded the study. The study employed explanatory research design and sampled 330 respondents from a target population of about 630 managers in 210 hotels, listed under Kenya Association of Hotelkeepers and Caterers (KAHC). Respondents were selected using cluster sampling combined with simple random. Primary data was collected using a structured questionnaire. Data was analyzed using Statistical Package for Social Sciences (SPSS 22.0). Stepwise regression was used to test the research hypotheses. The results revealed that customer orientation is directly associated with hotel performance and has a significant effect on the relationship. The study further revealed that competitive intensity has a moderating effect on the relationship between customer orientation and hotel performance. It therefore reasonable to conclude that customer orientation is an important determinant of performance. The study recommends that hotels must view customer relationship as an asset, consider customer retention as a priority and be committed to meeting customers’ needs and expectations. Such measures will offer hotels better understanding of customers in a competitive business environment which will eventually lead to enhanced performance. Keywords: Customer Orientation, Competitive Intensity, Performance, Hotels, Keny