Relationship Between Job Satisfaction and Business Excellence: Empirical Evidence from Hospital Nursing Departments

Business excellence is important in terms of encouraging successful quality implementations, disseminating the result of such implementations to society, making quality culture widespread, creating a basis for comparison of quality implementations, and directing the quality implementer to continuous improvement. Excellence models affect performance and help organizations achieve organizational excellence. Furthermore, employee satisfaction is another concern of organizational excellence. The measurement of job satisfaction has become an important issue in TQM. In this respect, the extent to which employees are satisfied with what they are responsible for may directly influence the level of customer satisfaction with their services and products. The main purpose of the study is to determine the relationship between business excellence and job satisfaction. In order to reach this goal, a survey that contains Job Descriptive Index with 5 factors and EFQM Criteria with 6 factors is applied to different nursing departments of two research hospitals. Both hospitals are in the business excellence process. Data obtained in the study has been analyzed at the base of multivariate data analysis and the results show that the canonical correlation between job satisfaction and business excellence model is significant. Theoretical and practical implications of the findings are also discussed in the paper

Digital business model configurations in the travel industry

This study is amongst the first applications of digital business models (BMs) research to the travel industry. A systematic and comprehensive taxonomy of digital BM configurations in the travel industry is developed, supported by examples of real-world companies. Based on qualitative research, 53 digital BMs are identified and classified based on primary value drivers, including 10 novel configurations that are absent from previous studies. The paper contributes to framing digital BM configurations in the travel industry and supports establishing a common understanding among scholars. From the practical side, this study offers templates for building or transforming BMs and could serve as a guide to the current digital travel business landscape

A cross-cultural validation of tourism web acceptance model: A comparison of Tunisia and China

Internet use has intensified worldwide. However, this evolution masks cultural differences in booking behaviors. This study investigates the effects of culture on the online booking practices of consumers from Tunisia and China. Differences in the structural patterns across the Tunisian (Arabic) and Chinese (Asian) cultural contexts are analyzed. We find that the model of technology acceptance for tourism online booking (tourism web acceptance model) holds for both countries. The effects of perceived risk or subjective norms, which are highly significant in the Tunisian context, attest to the important influence of culture on the online booking behaviors of consumers. Two cognitive constructs, namely, perceived usefulness and perceived ease of use, produce a greater effect on the online booking behaviors of those from Tunisia

Re-examining perceived usefulness and ease of use in online booking: The case of Hong Kong online users

Purpose This paper aims to report the findings of an empirical research focusing on Hong Kong online users’ intention to book online tourism products with latest figures. Focusing on the technology acceptance model (TAM), this case study extends the recent research with providing insight regarding the online users’ perceptions of TAM dimensions and how these dimensions are perceived among different demographic groups and Internet usage characteristics with latest figures in Hong Kong, a major tourism destination in Asia with many world-class hotels. Design/methodology/approach A total of 213 Hong Kong online users were surveyed in March and April 2013 in Hong Kong business districts. Findings Findings reveal that most respondents who use the Internet for booking online travel products are young, and people above a certain age are not likely to favor booking tourism products online. They are more likely to stick to traditional personal service. Perceived usefulness of the Internet is found more influential than its ease of use in forming a usage intention, and ease of use is perceived more important by jobseekers, student and employees than the other profession groups. In addition, respondents who use the Internet every day and did purchase online tourism product perceived usefulness more important than ease of use. Research limitations/implications The generalization of this research is limited by its sample size and number of questions. Originality/value The study gives a new perspective by linking TAM with intention to book online in Hong Kong. The paper would be of interest to the Web site planners or online tourism practitioners to consider Web site usefulness as much as its ease of its use, as both usefulness and ease of use of tourism Web sites are strong predictors of intention to book online.

Canonical correlation between job satisfaction and EFQM business excellence model

The extent to which employees are satisfied with what they are responsible for may directly influence the level of customer satisfaction with their services and products. The European Foundation for Quality Management (EFQM) excellence model as a common framework for quality management and organizational culture. The main purpose of the study is to determine the relationship between excellence model and job satisfaction. In order to achieve this goal, a survey that contains Job Descriptive Index and EFQM Criteria are applied to Turkish Quality Awards winners' employees. Canonical correlation analysis is applied to the data set and the results show that the relationship between job satisfaction and EFQM Excellence Model was significant. According to the findings leadership, partnerships and resources, processes, policy and strategy, people development and involvement, supervision, results, promotion and coworkers are the determinants of the job satisfaction and EFQM Excellence Model. Results support previous research that advocate the vital role of the supervision and leadership. The strong relationship between job satisfaction and excellence model shows that organizations that implement business excellence models should praise job satisfaction which has a supporting role for the successful implementation

Emotional labor of frontline employees : generational differences and intention to stay

202206 bckwNot applicableSelf-fundedPublished18 month

Relationship between organizational commitment and EFQM business excellence model: A study on Turkish quality award winners

Excellence models affect performance and help organizations achieve organizational excellence. Furthermore, organizational commitment is another concern of organizational excellence. The measurement of organizational commitment has become an important issue in TQM. In this respect, the extent to which employees are committed to what they are responsible for may directly influence the level of customer satisfaction with services and products. The main purpose of the study is to determine the relationship between an excellence model and organizational commitment. In order to achieve this goal, a survey that contains Meyer & Allen's Organizational Commitment scale and EFQM Criteria are applied to Turkish Quality Awards winners' employees in 2004. Data obtained in the study have been analyzed at the level of multivariate data analysis and the results show that the relationship between organizational commitment and EFQM Excellence Model was significant. Findings suggest that leadership, partnerships and resources, policy and strategy, affective commitment, processes, results, people development and involvement and continuance commitment are the determinants of the organizational commitment and EFQM Excellence Model respectively. Theoretical and practical implications of the findings are also discussed in the paper

Digital business model configurations in the travel industry

202202 bcvcVersion of RecordNot mentionPublishe

It's in the air: Aroma marketing and affective response in the hotel world

Smell is considered to be the sense that is most closely attached to emotional reactions. This makes scent in the hotel environment an important atmospheric variable to study, because fragrances are expected to increase the likelihood of producing an emotional reaction from consumers. Capitalizing on smell's ability to cue memories and conjure up emotions, the purpose of this research is to examine the emotional states evoked by various hotel scents in a hotel business in Hong Kong that uses scent throughout its premises. More specifically, this study intends to make a connection between the emotional states evoked by the hotel scents and how hotel businesses can make use of their guests' emotional responses. Scent marketing is an overlooked subject in hospitality and tourism research