THE FUTURE OF BUSINESS PROCESS MANAGEMENT IN THE FUTURE OF WORK

Business process management (BPM) is a corporate capability that strives for efficient and effective work. As a matter of fact, work is rapidly changing due to technological, economic, and demographic developments. New digital affordances, work attitudes, and collaboration models are revolutionizing how work is performed. These changes are referred to as the future of work. Despite the obvious con-nection between the future of work and BPM, neither current initiatives on the future of BPM nor exist-ing BPM capability frameworks account for the characteristics of the future of work. Hence, there is a need for evolving BPM as a corporate capability in light of the future of work. As a first step to triggering a community-wide discussion, we compiled propositions that capture constitutive characteristics of the future of work. We then let a panel of BPM experts map these propositions to the six factors of Rosemann and vom Brocke’s BPM capability framework, which captures how BPM is conceptualized today. On this foundation, we discussed how BPM should evolve in light of the future of work and distilled over-arching topics which we think will reshape BPM as a corporate capability

TOWARDS A MATURITY MODEL: BED MANAGEMENT CAPABILITIES IN HOSPITALS

As instrumental healthcare institutions providing high quality patient care, hospitals are currently facing multiple challenges ranging from pressure to reduce costs to a rapidly increasing elderly population. From a process perspective hospitals feature support and management processes, which enable the core process of providing patient care. One of the most crucial process areas – bed management – refers primarily to logistics processes related to the physical beds in hospitals. However, these are closely intertwined with diverse management and support processes (e.g., occupancy management). In order to conceptualize bed management as a process area from a holistic perspective, we develop a capability framework based on a thorough literature review as well as subsequent evaluation of the framework’s relevance, completeness, and practical applicability in two German hospitals. The capability framework includes 30 capabilities grouped into six overarching capability areas. It suggests that efficient and effective bed management is predicated on pooling organizational resources from various organizational units and functional areas. Our work serves as a foundation for the development of a respective maturity model. It enables practitioners to systematically manage capabilities related to bed management and supports them in deriving roadmaps, conducting fit/gap analyses, and prioritizing topics, while accounting for the hospital-specific context

Exogenous Shocks and Business Process Management

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as continuous process improvement, process reengineering, process innovation, and process drift. However, exogenous shocks, which lead to unintentional and radical process change, have been neglected in BPM research although they severely affect an organization’s context, strategy, and business processes. This research note conceptualizes the interplay of exogenous shocks and BPM in terms of the effects that such shocks can have on organizations’ overall process performance over time. On this foundation, related challenges and opportunities for BPM via several rounds of idea generation and consolidation within a diverse team of BPM scholars are identified. The paper discusses findings in light of extant literature from BPM and related disciplines, as well as present avenues for future (BPM) research to invigorate the academic discourse on the topic

Exogenous Shocks and Business Process Management : A Scholars' Perspective on Challenges and Opportunities

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as continuous process improvement, process reengineering, process innovation, and process drift. However, exogenous shocks, which lead to unintentional and radical process change, have been neglected in BPM research although they severely affect an organization’s context, strategy, and business processes. This research note conceptualizes the interplay of exogenous shocks and BPM in terms of the effects that such shocks can have on organizations’ overall process performance over time. On this foundation, related challenges and opportunities for BPM via several rounds of idea generation and consolidation within a diverse team of BPM scholars are identified. The paper discusses findings in light of extant literature from BPM and related disciplines, as well as present avenues for future (BPM) research to invigorate the academic discourse on the topic

Teaching an Old Work System New Tricks: Towards an Integrated Method for Work System Transformation in Times of Digitalization

Organizational transformation is a topic of increased interest for academics and practitioners alike, especially in light of the various socio-technical developments associated with digitalization. Largescale transformation initiatives often do not lead to the desired outcomes and fall short of their full potential primarily due to their inherent complexity. Intending to provide guidance for transformation projects, we set out to extend the work system theory – an established theory for representing and analyzing the design and evolution of organizational systems. In the framework of elaborated action design research, we performed a literature search before leveraging an extensive project database and conducting a series of interviews to develop and iteratively improve the research artifact. The resulting work system transformation method builds on the work system theory as well as the work system method and provides guidance in structuring and conducting work system transformation initiatives. Our results include a set of work system transformation principles backed by exemplary good practices and tools. Our work extends the existing literature on work systems and provides a holistic method to structure and perform large-scale transformation initiative

Business process management in the digital age

In this Article, the authors present their BPM capability framework in the digital age. The framework includes 30 capabilities structured along core elements of BPM i.e., strategic alignment, governance, methods, IT, people, and culture

Para que serve uma subjetividade? Foucault, tempo e corpo What a subjectivity is useful for? Foucault, time and body

O presente artigo procura retomar a mudança de rumo da obra de Foucault que determinou o enfoque sobre a subjetividade, sobretudo nos dois últimos volumes de História da Sexualidade. Com isso, nossa atenção volta-se para os marcos da definição de subjetividade como processo ou prática, que são a relação com o tempo e a dimensão transformacional ou criativa do corpo. Tal investigação conceitual sobre a subjetividade em Foucault procura indicar, outrossim, de que maneira a criação filosófica está relacionada ao modo de vida ou estilo de um filósofo. O pensamento derradeiro de Foucault é consistente com o estilo que ele vinha construindo no decorrer de sua obra, de modo que se discute a invectiva de que esta última fase, por razões várias, seria o lugar de um retorno do sujeito ou do homem que Foucault havia negado anteriormente.<br>The present article main proposition focuses on the turn made by Foucault when he takes into a new account the theme of the subjectivity, above all in the last two volumes of History of the Sexuality. Henceforth, our attention retraces the two characters of the subjectivity definition as a process or practice, it means, our relationship with the time and the creative or transformative dimension of the body. We argue, then, against the assertion that Foucault's last issue would imply the return of the subject or of the man that he had previously denied, that the last Foucault is consistent with the style that he had been building throughout his past books

Opportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study

Process mining is an active research domain and has been applied to understand and improve business processes. While significant research has been conducted on the development and improvement of algorithms, evidence on the application of process mining in organizations has been far more limited. In particular, there is limited understanding of the opportunities and challenges of using process mining in organizations. Such an understanding has the potential to guide research by highlighting barriers for process mining adoption and, thus, can contribute to successful process mining initiatives in practice. In this respect, the paper provides a holistic view of opportunities and challenges for process mining in organizations identified in a Delphi study with 40 international experts from academia and industry. Besides proposing a set of 30 opportunities and 32 challenges, the paper conveys insights into the comparative relevance of individual items, as well as differences in the perceived relevance between academics and practitioners. Therefore, the study contributes to the future development of process mining, both as a research field and regarding its application in organizations