Una visión global de la industria hotelera en Estambul

El rendimiento de las empresas en los destinos turísticos gana importancia con el esfuerzo que realizan estos lugares por volverse más competitivos y atraer visitantes y turistas. A pesar de la necesidad de investigaciones en esta área, hasta la fecha no se ha llevado a cabo ningún trabajo que analice la industria hotelera en un destino desde una perspectiva amplia, ya que la mayoría de los estudios se centran en un área específica de la organización y su relación con el rendimiento del hotel. Por lo tanto, este estudio tiene como objetivo ofrecer una visión completa de la industria hotelera en Estambul. Por otra parte, la investigación también tratará de establecer un instrumento de recogida de datos estándar que se pueda utilizar en el futuro como herramienta de evaluación comparativa. La investigación se llevará a cabo desde diferentes perspectivas que incluyen prácticas de gestión, medidas de rendimiento financiero, indicadores operacionales, perfil y actitudes de los empleados, perfil y satisfacción de los clientes, prácticas medio-ambientales y uso e inversión en tecnología. Además el estudio trata de determinar los factores más importantes que afectan al rendimiento de los hoteles y explorar la relación entre las diferentes variables incluidas.As destinations are striving to become more competitive and attract visitors and tourists, the performance of its enterprises, including hotels is essential. Despite the signifi cance of research in this area, to date, there are no studies that analyze the accommodation industry of a given destination from a broad perspective, since most of the investigations focus on a specifi c area of the organization and its relationship with the hotel’s performance. Therefore, the research aims to provide a comprehensive view of the accommodation industry in Istanbul. Moreover, the study will also attempt to establish a standard data collection instrument that can be used in the future as a benchmarking tool. The research will be carried out on a number of complementary perspectives that include management practices, fi nancial performance measures, operational indicators, employee profi le and attitudes, customer profi le and satisfaction, environmental practices and use and investment in technology. Furthermore, the study attempts to determine the most important factors that affect the performance of the hotels and to explore the relationship between the different variables included

Devlet ve Vakıf Üniversitelerinde Örgütsel Adalet Algısının Lider-Üye Etkileşimi Üzerindeki Etkisi

This study investigates the impact of organizational justice on the quality of leader–member exchange relationships in the Turkish higher education context. Public and foundation universities are compared, as extant literature reveals significant differences between them. The study employs a sequential mixed-method design. Surveys from 182 academicians from faculties of economics and administrative sciences in Istanbul are collected through key contact persons or via e-mails. Surveys are complemented by 17 face-to-face semi-structured interviews, most of which were conducted at the interviewees’ universities. Findings point to a strong impact of informational justice that is modestly complemented by procedural justice on the quality of the leader–member relationship in public universities. In foundation universities, however, procedural, informational and interpersonal justice dimensions influence the quality of the leader–member relationship in a balanced manner. The study also has implications for university administrators.Bu çalışma, örgütsel adalet algısının, lider-üye etkileşim ilişkisi üzerindeki etkisini Türkiye’deki yükseköğretim ortamında incelemektedir. Mevcut yazının aralarında pek çok farklılıklara işaret ettiği devlet ve vakıf üniversiteleri karşılaştırılmaktadır. Çalışmada ardışık karma yöntem araştırma tasarımı kullanılmıştır. İstanbul’daki üniversitelerin İktisadi ve İdari Bilimler Fakülteleri’nde çalışmakta olan 182 akademisyenden, o fakültelerde çalışmakta olan bir öğretim elemanı aracılığıyla veya elektronik posta yoluyla anket toplanmıştır. Nicel veriler, yüz yüze yapılan 17 mülakattan elde edilen nitel veri ile güçlendirilmiştir. Görüşmelerin büyük çoğunluğu mülakat yapılan kişinin çalıştığı üniversitede gerçekleştirilmiştir. Bulgular devlet üniversitelerinde, lider-üye etkileşim ilişkisi üzerinde bilgisel adaletin güçlü ve işlemsel adaletin nispeten daha zayıf etkisi olduğunu göstermektedir. Vakıf üniversitelerinde ise işlemsel, bilgisel ve kişilerarası adalet lider-üye etkileşim ilişkisi üzerinde benzer ölçülerde etki göstermektedirler. Çalışmanın sonuçlarının, üniversite yöneticilerine katkı yapabileceği düşünülmektedir

Istanbul hotels from a 360 0 perspective: A comprehensive view of the Istanbul accommodation industry

As destinations are striving to become more competitive and attract visitors and tourists, the performance of its enterprises, including hotels is essential. Despite the significance of research in this area, to date, there are no studies that analyze the accommodation industry of a given destination from a broad perspective, since most of the investigations focus on a specific area of the organization and its relationship with the hotel’s performance. Therefore, the research aims to provide a comprehensive view of the accommodation industry in Istanbul. Moreover, the study will also attempt to establish a standard data collection instrument that can be used in the future as a benchmarking tool. The research will be carried out on a number of complementary perspectives that include management practices, financial performance measures, operational indicators, employee profile and attitudes, customer profile and satisfaction, environmental practices and use and investment in technology. Furthermore, the study attempts to determine the most important factors that affect the performance of the hotels and to explore the relationship between the different variables included

Security in a sea of insecurity: job security and intention to stay among service sector employees in Turkey

This article examines the association between job security and intention to stay for those who are employed in Turkey. There is a high level of unemployment in the country and many workers there are concerned about their job security. Job security refers to the objective dimensions of continuous contract, working full-time hours and paid and unpaid overtime. Job security also refers to the subjective dimension of perceived job security. We surveyed 407 employees in banking and related sectors' call centres, five-star hotel front-line staff and airline cabin crews. Results show that objective dimensions of job security are not associated with intention to stay. However, perceived job security is significantly and positively associated with intention to stay. We recommend that human resource managers focus on the perceived job security aspect of employment to keep valuable employees with the company.Boğaziçi Üniversitesi - 08N101Kocaeli Üniversitesi - 2008-25Social Sciences and Humanities Research Council of Canada International Opportunities Fund - 861-2007-302