Appropriating civic information and communication technology: a critical study of Swedish ICT policy visions

With 71 percent of its households owning computers and having internet access, Sweden is one of the world's leading information and communication technology (ICT) nations. The prevalence of ICT has inspired the Swedish government to ascribe it as a civic tool, capable of cultivating more active citizenship and a stronger democracy. However, despite its lofty intentions, Sweden's ICT policy has a significant shortcoming: it is uninformed about the everyday lives of citizens. This article aims to shed light on ICT policy through an analysis of the appropriation of the computer and the internet in Swedish working-class households. Specifically, by drawing on semi-structured interviews, observations and media diaries with household respondents, the article critically discusses civic visions in Swedish ICT policy. It concludes with a recontextualizion of the discussion within an international arena

External User Inclusion in Public e-Service Development : Exploring the Current Practice in Sweden

For the last decade e-government research has underlined the importance of an external user perspective in public e-service development and there have been numerous attempts to provide guidance and directions for government agencies in this matter. Individual research studies show little progress in this matter, but a more generalisable picture of the current state of external user inclusion is missing. The aim of this paper is to provide a better and more generalisable understanding of Swedish government agencies’ current practice of external user inclusion in public e-service development. In order to do so, we have interviewed Swedish government agencies regarding their perceptions on external user inclusion. Our findings show mixed results regarding attitudes towards and current practice of external user inclusion. It is clear that organisational size and previous experience of public e-service development matter. At the same time challenges such as a general lack of resurces and a lack of time are seen as general barriers, regardless of agency level and size