Spillover Effects of Emotional Labor in Customer Service Encounters toward Coworker Harming: A Resource Depletion Perspective

This research examines how the implications of emotional labor can transfer from customer encounters to coworker interactions using temporally lagged data from a sample of frontline service employees. The results show that surface acting in customer service encounters is positively, and deep acting is negatively, related to ego depletion. Employees’ ego depletion, in turn, is positively associated with their interpersonally harmful behavior toward coworkers. Hence, ego depletion appears as a mediating variable that translates the implications of distinct emotional labor strategies into coworker harming. Moreover, emotion regulation self-efficacy moderates the role of surface acting. The positive indirect relationship between surface acting and coworker harming, via ego depletion, is buffered among employees with higher emotion regulation self-efficacy. These findings shed new light on the complex and far-reaching consequences of emotional labor. We demonstrate the relevance of emotional labor to third parties not directly involved in customer service encounters and highlight important mediators and boundary conditions of these indirect relations

Flux dynamics and vortex phase diagram of the new superconductor MgB2MgB_2

Magnetic critical current density and relaxation rate have been measured on $MgB_2$ bulks from 1.6 K to $T_c$ at magnetic fields up to 8 Tesla. A vortex phase diagram is depicted based on these measurement. Two phase boundaries $H_{irr}^{bulk}(T)$ and $H_{irr}^{g}(T)$ characterizing different irreversible flux motions are found. The $H_{irr}^{bulk}(T)$ is characterized by the appearance of the linear resistivity and is attributed to quantum vortex melting induced by quantum fluctuation of vortices in the rather clean system. The second boundary $H_{irr}^g(T)$ reflects the irreversible flux motion in some local regions due to either very strong pinning or the surface barrier on the tiny grains.Comment: 4 pages, 5 figure

Suppression of Superconducting Critical Current Density by Small Flux Jumps in MgB2MgB_2 Thin Films

By doing magnetization measurements during magnetic field sweeps on thin films of the new superconductor $MgB_2$, it is found that in a low temperature and low field region small flux jumps are taking place. This effect strongly suppresses the central magnetization peak leading to reduced nominal superconducting critical current density at low temperatures. A borderline for this effect to occur is determined on the field-temperature (H-T) phase diagram. It is suggested that the small size of the flux jumps in films is due to the higher density of small defects and the relatively easy thermal diffusion in thin films in comparison with bulk samples.Comment: 7 figures Phys. Rev. B accepted scheduled issue: 01 Feb 200

Dimensional Crossover of Vortex Dynamics Induced by Gd Substitution on Bi2212 Single Crystals

The vortex dynamics of Bi$_2$Sr$_2$Ca$_{1-x}$Gd$_x$Cu$_2$O$_{8+\delta}$ single crystals is investigated by magnetic relaxation and hysteresis measurements. By substituting $Ca$ with $Gd$, it is found that the interlayer Josephson coupling is weakened and the anisotropy is increased, which leads to the change of vortex dynamics from 3D elastic to 2D plastic vortex creep. Moreover, the second magnetization peak, which can be observed in samples near the optimal doping, is absent in the strongly underdoped (with 2D vortex) region.Comment: 16 Pages, 6 Figures, To appear in Physica

Properties and Performance of Two Wide Field of View Cherenkov/Fluorescence Telescope Array Prototypes

A wide field of view Cherenkov/fluorescence telescope array is one of the main components of the Large High Altitude Air Shower Observatory project. To serve as Cherenkov and fluorescence detectors, a flexible and mobile design is adopted for easy reconfiguring of the telescope array. Two prototype telescopes have been constructed and successfully run at the site of the ARGO-YBJ experiment in Tibet. The features and performance of the telescopes are presented

Measurements of J/psi Decays into 2(pi+pi-)eta and 3(pi+pi-)eta

Based on a sample of 5.8X 10^7 J/psi events taken with the BESII detector, the branching fractions of J/psi--> 2(pi+pi-)eta and J/psi-->3(pi+pi-)eta are measured for the first time to be (2.26+-0.08+-0.27)X10^{-3} and (7.24+-0.96+-1.11)X10^{-4}, respectively.Comment: 11 pages, 6 figure

BESII Detector Simulation

A Monte Carlo program based on Geant3 has been developed for BESII detector simulation. The organization of the program is outlined, and the digitization procedure for simulating the response of various sub-detectors is described. Comparisons with data show that the performance of the program is generally satisfactory.Comment: 17 pages, 14 figures, uses elsart.cls, to be submitted to NIM

Study of J/ψ→ωK+K−J/\psi \to \omega K^+K^-

New data are presented on $J/\psi \to \omega K^+K^-$ from a sample of 58M $J/\psi$ events in the upgraded BES II detector at the BEPC. There is a conspicuous signal for $f_0(1710) \to K^+K^-$ and a peak at higher mass which may be fitted with $f_2(2150) \to K\bar K$. From a combined analysis with $\omega \pi ^+ \pi ^-$ data, the branching ratio $BR(f_0(1710)\to\pi\pi)/BR(f_0(1710) \to K\bar K)$ is $< 0.11$ at the 95% confidence level.Comment: 11 pages, 5 figures. Submitted to Phys. Lett.