The role of travel intermediaries in the development of sustainable mountain tourism. The case of Turkey

The aim of the study is to investigate the current situation of mountain tourism and its sustainability in Turkey as a new and ascending tourism product. In addition, tourism policies of Turkish Ministry of Culture and Tourism in the mountain tourism area are scrutinized. Not only the tourism policies of the government are enough to promote a new alternative tourism type, but also the role and effects of tourism middlemen such as travel agencies, tour operators, and tour wholesalers cannot be denied in the promotion of a destination. Mountain tourism can be accepted and classified as one of these mentioned alternative and newly developed types of tourism in many destinations. Therefore, mountain tourism could be one of the best alternative tourism opportunities for many destinations if they have sufficient resources, namely naturally attractive mountains and related infra and/or superstructure

El papel de los intermediarios de viajes en el desarrollo del turismo sostenible de montaña. El caso de Turquía

The aim of the study is to investigate the current situation of mountain tourism and its sustainability in Turkey as a new and ascending tourism product. In addition, tourism policies of Turkish Ministry of Culture and Tourism in the mountain tourism area are scrutinized. Not only the tourism policies of the government are enough to promote a new alternative tourism type, but also the role and effects of tourism middlemen such as travel agencies, tour operators, and tour wholesalers cannot be denied in the promotion of a destination. Mountain tourism can be accepted and classifi ed as one of these mentioned alternative and newly developed types of tourism in many destinations. Therefore, mountain tourism could be one of the best alternative tourism opportunities for many destinations if they have suffi cient resources, namely naturally attractive mountains and related infra and/or superstructure.El objetivo de este estudio es investigar la situación actual del turismo de montaña y su sostenibilidad en Turquía como un nuevo y ascendente producto turístico. Además, las políticas turísticas del Ministerio turco de Cultura y Turismo en el área de turismo de montaña son objeto de revisión. En la promoción del nuevos tipos de turismo alternativo no sólo se encuentra implicada la política turística desarrollada por el gobierno, sino que infl uyen sobremanera el papel y los efectos de los intermediarios turísticos, tales como agencias de viajes, operadores y mayoristas turísticos que promueven un destino. El turismo de montaña puede ser aceptado y se clasifica como una de estas alternativas a los productos más convencionales y se inserta en los tipos de reciente desarrollo en muchos destinos. Por lo tanto, el turismo de montaña podría ser una de las mejores oportunidades de turismo alternativo para muchos destinos si tienen los recursos suficientes, las montañas como atractivos naturales y condiciones infra y superestructurales

Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective

Purpose - The purpose of this research is to empirically investigate the impact of organizational culture on implementing customer relationship management (CRM) in the hotel industry

The Hajj: Experience Of Turkish Female Pilgrims

This chapter presents findings from in-depth interviews with female pilgrims traveling from Turkey on their Hajj. The three main motives for the respondents were fulfilling one of the Five Pillars of Islam, visiting the center of the Muslim world, and seeing how others practiced Islam. For the majority of female pilgrims, the decision to go was made either jointly with their husbands or by others on their behalf. The longlasting influences of this pilgrimage may include becoming more spiritual, peaceful, attentive, calm, tolerant, and careful. The experiences reported by respondents are discussed. Copyright © 2010 by Emerald Group Publishing Limited

The role of travel intermediaries in the development of sustainable mountain tourism. The case of Turkey

El objetivo de este estudio es investigar la situación actual del turismo de montaña y su sostenibilidad en Turquía como un nuevo y ascendente producto turístico. Además, las políticas turísticas del Ministerio turco de Cultura y Turismo en el área de turismo de montaña son objeto de revisión. En la promoción del nuevos tipos de turismo alternativo no sólo se encuentra implicada la política turística desarrollada por el gobierno, sino que infl uyen sobremanera el papel y los efectos de los intermediarios turísticos, tales como agencias de viajes, operadores y mayoristas turísticos que promueven un destino. El turismo de montaña puede ser aceptado y se clasifi ca como una de estas alternativas a los productos más convencionales y se inserta en los tipos de reciente desarrollo en muchos destinos. Por lo tanto, el turismo de montaña podría ser una de las mejores oportunidades de turismo alternativo para muchos destinos si tienen los recursos sufi cientes, las montañas como atractivos naturales y condiciones infra y superestructurales

Job satisfaction and organizational commitment of hotel managers in Turkey

Purpose – The aim of this paper is to identify the effects of job satisfaction on organizational commitment for managers in large-scale hotels in the Aegean region of Turkey and, in addition, to examine whether there is a significant relationship between the characteristics of the sample, organizational commitment, and job satisfaction. Design/methodology/approach – Two structured questionnaires were administered to large-scale hotel managers in the tourism industry. The survey instruments were adopted from the validated Minnesota Job Satisfaction and Organizational Commitment Questionnaire of Meyer-Allen. The data were analyzed using Statistical Package for Social Sciences version 13.0. Findings – The findings indicate that extrinsic, intrinsic, and general job satisfaction have a significant effect on normative commitment and affective commitment. In addition, the findings suggest that the dimensions of job satisfaction do not have a significant effect on continuance commitment among the managers of large-scale hotels. When the characteristics of the sample are regarded, age, income level, and education have a significant relationship with extrinsic job satisfaction whereas income level indirectly affect affective commitment. Research limitations/implications – Participants are limited to the managers of large-scale hotels in Aegean region of Turkey so the results could not be generalized to the whole country; however, the number of respondents is assumed to be sufficient to provide comprehensive results. Practical implications – Although job satisfaction is found to affect organizational commitment, practitioners should not disregard the fact that there is an interactive relationship between the two factors; otherwise, the organizations might be at risk. In addition, the governmental support is very important in minimizing the effects of seasonality problem in tourism. Originality/value – The previous research studies in Turkey generally have focused on the organizational commitment and job satisfaction correlation among the employees in different sectors of Turkey but usually within one organization. Upper level managers' views and the tourism sector have sometimes been neglected. This research was conducted to address this deficit in Turkey in terms of reaching various hotels in a region, trying to measure the viewpoints of the upper level managers, and conducting the research in a labor-intensive sector such as tourism

Daha İyi Bir Dünya İçin Turizm

ISBN: 978-1-955833-02-

Proceedings of the Conference on Managing Tourism Across Continents

ISBN: 978-1-955833-01-