Beyond actions : exploring the discovery of tactics from user logs

Search log analysis has become a common practice to gain insights into user search behaviour; it helps gain an understanding of user needs and preferences, as well as an insight into how well a system supports such needs. Currently, log analysis is typically focused on low-level user actions, i.e. logged events such as issued queries and clicked results, and often only a selection of such events are logged and analysed. However, types of logged events may differ widely from interface to interface, making comparison between systems difficult. Further, the interpretation of the meaning of and subsequent analysis of a selection of events may lead to conclusions out of context—e.g. the statistics of observed query reformulations may be influenced by the existence of a relevance feedback component. Alternatively, in lab studies user activities can be analysed at a higher level, such as search tactics and strategies, abstracted away from detailed interface implementation. Unfortunately, until now the required manual codings that map logged events to higher-level interpretations have prevented large-scale use of this type of analysis. In this paper, we propose a new method for analysing search logs by (semi-)automatically identifying user search tactics from logged events, allowing large-scale analysis that is comparable across search systems. In addition, as the resulting analysis is at a tactical level we reduce potential issues surrounding the need for interpretation of low-level user actions for log analysis. We validate the efficiency and effectiveness of the proposed tactic identification method using logs of two reference search systems of different natures: a product search system and a video search system. With the identified tactics, we perform a series of novel log analyses in terms of entropy rate of user search tactic sequences, demonstrating how this type of analysis allows comparisons of user search behaviours across systems of different nature and design. This analysis provides insights not achievable with traditional log analysis

Observing Users - Designing clarity a case study on the user-centred design of a cross-language information retrieval system

This paper presents a case study of the development of an interface to a novel and complex form of document retrieval: searching for texts written in foreign languages based on native language queries. Although the underlying technology for achieving such a search is relatively well understood, the appropriate interface design is not. A study involving users (with such searching needs) from the start of the design process is described covering initial examination of user needs and tasks; preliminary design and testing of interface components; building, testing, and further refining an interface; before finally conducting usability tests of the system. Lessons are learned at every stage of the process leading to a much more informed view of how such an interface should be built

ISML: an interface specification meta-language

In this paper we present an abstract metaphor model situated within a model-based user interface framework. The inclusion of metaphors in graphical user interfaces is a well established, but mostly craft-based strategy to design. A substantial body of notations and tools can be found within the model-based user interface design literature, however an explicit treatment of metaphor and its mappings to other design views has yet to be addressed. We introduce the Interface Specification Meta-Language (ISML) framework and demonstrate its use in comparing the semantic and syntactic features of an interactive system. Challenges facing this research are outlined and further work proposed

Annotation Search: the FAST Way

Περιέχει το πλήρες κείμενοThis paper discusses how annotations can be exploited to develop information access and retrieval algorithms that take them into account. The paper proposes a general framework for developing such algorithms that specifically deals with the problem of accessing and retrieving topical information from annotations and annotated documents

Carpal tunnel syndrome and the "double crush" hypothesis: a review and implications for chiropractic

Upton and McComas claimed that most patients with carpal tunnel syndrome not only have compressive lesions at the wrist, but also show evidence of damage to cervical nerve roots. This "double crush" hypothesis has gained some popularity among chiropractors because it seems to provide a rationale for adjusting the cervical spine in treating carpal tunnel syndrome. Here I examine use of the concept by chiropractors, summarize findings from the literature, and critique several studies aimed at supporting or refuting the hypothesis. Although the hypothesis also has been applied to nerve compressions other than those leading to carpal tunnel syndrome, this discussion mainly examines the original application – "double crush" involving both cervical spinal nerve roots and the carpal tunnel. I consider several categories: experiments to create double crush syndrome in animals, case reports, literature reviews, and alternatives to the original hypothesis. A significant percentage of patients with carpal tunnel syndrome also have neck pain or cervical nerve root compression, but the relationship has not been definitively explained. The original hypothesis remains controversial and is probably not valid, at least for sensory disturbances, in carpal tunnel syndrome. However, even if the original hypothesis is importantly flawed, evaluation of multiple sites still may be valuable. The chiropractic profession should develop theoretical models to relate cervical dysfunction to carpal tunnel syndrome, and might incorporate some alternatives to the original hypothesis. I intend this review as a starting point for practitioners, educators, and students wishing to advance chiropractic concepts in this area