Improving User Experience and Communication of Digitally Enhanced Advanced Services (DEAS) Offers in Manufacturing Sector

Digitally enhanced advanced services (DEAS), offered currently by various industries, could be a challenging concept to comprehend for potential clients. This could result in limited interest in adopting (DEAS) or even understanding its true value with significant financial implications for the providers. Innovative ways to present and simplify complex information are provided by serious games and gamification, which simplify and engage users with intricate information in an enjoyable manner. Despite the use of serious games and gamification in other areas, only a few examples have been documented to convey servitization offers. This research explores the design and development of a serious game for the Howden Group, a real-world industry partner aiming to simplify and convey existing service agreement packages. The system was developed under the consultation of a focus group comprising five members of the industrial partner. The final system was evaluated by 30 participants from engineering and servitization disciplines who volunteered to test online the proposed system and discuss their user experience (UX) and future application requirements. The analysis of users’ feedback presented encouraging results, with 90% confirming that they understood the DEAS concept and offers. To conclude, the paper presents a tentative plan for future work which will address the issues highlighted by users’ feedback and enhance the positive aspects of similar applications

On the sui generis value capture of new digital technologies: The case of AI

Much of the academic interest surrounding the emergence of new digital technologies has focused on forwarding the engineering literature, concentrating on the potential opportunities (economic, innovation, etc.) and harms (ethics, climate, etc.), with less focus on the foundational and theoretical shifts brought about by these technologies (e.g., what are “digital things”? What is the ontological nature and state of phenomena produced by and expressed in terms of digital products? Are there distinctions between the traditional conceptions of digital and non-digital technologies?. We investigate the question of what value is being expressed by an algorithm, which we conceptualize in terms of a digital asset, defining a digital asset as a valued digital thing that is derived from a particular digital technology (in this case, an algorithmic system). Our main takeaway is to invite the reader to consider artificial intelligence as a representation of the capture of value sui generis and that this may be a step change in the capture of value vis à vis the emergence of digital technologies

FSA Honey authenticity report

This report has been produced to present the findings andrecommendations of a short investigation carried out on behalf ofthe FSA. The work offers a way forward to data-related challenges and builds on the recommendations from a previously funded FSA project on data trusts, which included a honey case study

Improving User Experience and Communication of Digitally Enhanced Advanced Services (DEAS) Offers in Manufacturing Sector

Digitally enhanced advanced services (DEAS), offered currently by various industries, could be a challenging concept to comprehend for potential clients. This could result in limited interest in adopting (DEAS) or even understanding its true value with significant financial implications for the providers. Innovative ways to present and simplify complex information are provided by serious games and gamification, which simplify and engage users with intricate information in an enjoyable manner. Despite the use of serious games and gamification in other areas, only a few examples have been documented to convey servitization offers. This research explores the design and development of a serious game for the Howden Group, a real-world industry partner aiming to simplify and convey existing service agreement packages. The system was developed under the consultation of a focus group comprising five members of the industrial partner. The final system was evaluated by 30 participants from engineering and servitization disciplines who volunteered to test online the proposed system and discuss their user experience (UX) and future application requirements. The analysis of users’ feedback presented encouraging results, with 90% confirming that they understood the DEAS concept and offers. To conclude, the paper presents a tentative plan for future work which will address the issues highlighted by users’ feedback and enhance the positive aspects of similar applications

Improving User Experience and Communication of Digitally Enhanced Advanced Services (DEAS) Offers in Manufacturing Sector

Digitally enhanced advanced services (DEAS), offered currently by various industries, could be a challenging concept to comprehend for potential clients. This could result in limited interest in adopting (DEAS) or even understanding its true value with significant financial implications for the providers. Innovative ways to present and simplify complex information are provided by serious games and gamification, which simplify and engage users with intricate information in an enjoyable manner. Despite the use of serious games and gamification in other areas, only a few examples have been documented to convey servitization offers. This research explores the design and development of a serious game for the Howden Group, a real-world industry partner aiming to simplify and convey existing service agreement packages. The system was developed under the consultation of a focus group comprising five members of the industrial partner. The final system was evaluated by 30 participants from engineering and servitization disciplines who volunteered to test online the proposed system and discuss their user experience (UX) and future application requirements. The analysis of users’ feedback presented encouraging results, with 90% confirming that they understood the DEAS concept and offers. To conclude, the paper presents a tentative plan for future work which will address the issues highlighted by users’ feedback and enhance the positive aspects of similar applications

The future of money and further applications of the blockchain

Blockchain technology provides an exciting application space for innovation in diverse domains but threatens disintermediation for organizations providing a trusted and auditable account of ownership and transactions. It needs, however, an appropriate regulation to keep pace with technological developments. Technology remains very young, akin to the Internet in the early 1990s. Use cases, practical demonstrators, standards, and lexical consistency are urgently required

A trust framework for digital food systems

The full potential for a digitally transformed food system has not yet been realized — or indeed imagined. Data flows across, and within, vast but largely decentralized and tiered supply chain networks. Data define internal inputs, bi-directional flows of food, information and finance within the supply chain, and intended and extraneous outputs. Data exchanges can orchestrate critical network dependencies, define standards and underpin food safety. Poore and Nemecek1 hypothesized that digital technologies could drive system transformation for the public good by empowering personalized selection of foods with, for example, lower intrinsic greenhouse gas emissions. Here, we contend that the full potential of a digitally transformed food system can only be realized if permissioned and trusted data can flow seamlessly through complex, multi-lateral supply chains, effectively from farms through to the consumer