A new model to support the personalised management of a quality e-commerce service

The paper presents an aiding model to support the management of a high quality e-commerce service. The approach focuses on the service quality aspects related to customer relationship management (CRM). Knowing the individual characteristics of a customer, it is possible to supply a personalised and high quality service. A segmentation model, based on the "relationship evolution" between users and Web site, is developed. The method permits the provision of a specific service management for each user segment. Finally, some preliminary experimental results for a sport-clothing industry application are described

A New Forecasting Model for the Diffusion of ISO 9000 Standard Certifications in European Countries

ISO 9000 standards for quality system management are involving a higher and higher number of enterprises and organizations. This paper presents a detailed analysis of certification diffusion in Italy and in some European countries with similar economic structures. Benchmarking and evolution forecasts are based on the "logistic model", traditionally used for studying biological growth phenomena. The presentation is supported by many empirical data, which show that, in many countries, the phenomenon is going to be close to saturation. Finally, some considerations about new developments, after the present "certification era", are proposed

Reversible viscosity and Navier--Stokes fluids

Exploring the possibility of describing a fluid flow via a time-reversible equation and its relevance for the fluctuations statistics in stationary turbulent (or laminar) incompressible Navier-Stokes flows.Comment: 7 pages 6 figures, v2: replaced Fig.6 and few changes. Last version: appendix cut shorter, because of a computational erro

Battery choice and management for New Generation Electric Vehicles

Different types of electric vehicles (EVs) have been recently designed with the aim of solving pollution problems caused by the emission of gasoline-powered engines. Environmental problems promote the adoption of new-generation electric vehicles for urban transportation. As it is well known, one of the weakest points of electric vehicles is the battery system. Vehicle autonomy and, therefore, accurate detection of battery state of charge (SoC) together with battery expected life, i.e., battery state of health, are among the major drawbacks that prevent the introduction of electric vehicles in the consumer market. The electric scooter may provide the most feasible opportunity among EVs. They may be a replacement product for the primary-use vehicle, especially in Europe and Asia, provided that drive performance, safety, and cost issues are similar to actual engine scooters. The battery system choice is a crucial item, and thanks to an increasing emphasis on vehicle range and performance, the Li-ion battery could become a viable candidate. This paper deals with the design of a battery pack based on Li-ion technology for a prototype electric scooter with high performance and autonomy. The adopted battery system is composed of a suitable number of cells series connected, featuring a high voltage level. Therefore, cell equalization and monitoring need to be provided. Due to manufacturing asymmetries, charge and discharge cycles lead to cell unbalancing, reducing battery capacity and, depending on cell type, causing safety troubles or strongly limiting the storage capacity of the full pack. No solution is available on the market at a cheap price, because of the required voltage level and performance, therefore, a dedicated battery management system was designed, that also includes a battery SoC monitoring. The proposed solution features a high capability of energy storing in braking conditions, charge equalization, overvoltage and undervoltage protection and, obviously, SoC information in order to optimize autonomy instead of performance or vice-versa

Orthogonal Multiple Access with Correlated Sources: Feasible Region and Pragmatic Schemes

In this paper, we consider orthogonal multiple access coding schemes, where correlated sources are encoded in a distributed fashion and transmitted, through additive white Gaussian noise (AWGN) channels, to an access point (AP). At the AP, component decoders, associated with the source encoders, iteratively exchange soft information by taking into account the source correlation. The first goal of this paper is to investigate the ultimate achievable performance limits in terms of a multi-dimensional feasible region in the space of channel parameters, deriving insights on the impact of the number of sources. The second goal is the design of pragmatic schemes, where the sources use "off-the-shelf" channel codes. In order to analyze the performance of given coding schemes, we propose an extrinsic information transfer (EXIT)-based approach, which allows to determine the corresponding multi-dimensional feasible regions. On the basis of the proposed analytical framework, the performance of pragmatic coded schemes, based on serially concatenated convolutional codes (SCCCs), is discussed

ISOPHOT 95 micron observations in the Lockman Hole - The catalogue and an assessment of the source counts

We report results from a new analysis of a deep 95 micron imaging survey with ISOPHOT on board the Infrared Space Observatory, over a ~1 square degree area within the Lockman Hole, which extends the statistics of our previous study (Rodighiero et al. 2003). Within the survey area we detect sixty-four sources with S/N>3 (roughly corresponding to a flux limit of 16 mJy). Extensive simulations indicate that the sample is almost complete at fluxes > 100 mJy, while the incompleteness can be quantified down to ~30 mJy. The 95 micron galaxy counts reveal a steep slope below 100 mJy (alpha~1.6), in excess of that expected for a non-evolving source population. In agreement with counts data from ISO at 15 and 175 micron, this favours a model where the IR populations evolve both in number and luminosity densities. We finally comment on some differences found with other ISO results in this area.Comment: 4 pages, accepted by Astronomy and Astrophysics Lette

A co-ultramicronized palmitoylethanolamide/luteolin composite mitigates clinical score and disease-relevant molecular markers in a mouse model of experimental autoimmune encephalomyelitis

Background: Persistent and/or recurrent inflammatory processes are the main factor leading to multiple sclerosis (MS) lesions. The composite ultramicronized palmitoylethanolamide, an endogenous N-acylethanolamine, combined with the flavonoid luteolin, PEALut, have been found to exert neuroprotective activities in experimental models of spinal and brain injury and Alzheimer disease, as well as a clinical improvement in human stroke patients. Furthermore, PEALut enhances the expression of different myelin proteins in oligodendrocyte progenitor cells suggesting that this composite might have protective effects in MS experimental models. Methods: The mouse model of experimental autoimmune encephalomyelitis (EAE) based on active immunization with a fragment of myelin oligodendrocyte glycoprotein (MOG35-55) was used. The daily assessment of clinical score and the expression of serum amyloid A (SAA1), proinflammatory cytokines TNF-\u3b1, IL-1\u3b2, IFN-\u3b3, and NLRP3 inflammasome, as well as TLR2, Fpr2, CD137, CD3-\u3b3, and TCR-\u3b6 chain, heterodimers that form T cell surface glycoprotein (TCR), and cannabinoid receptors CB1, CB2, and MBP, were evaluated in the brainstem and cerebellum at different postimmunization days (PIDs). Results: Vehicle-MOG35-55-immunized (MOG35-55) mice developed ascending paralysis which peaked several days later and persisted until the end of the experiment. PEALut, given intraperitoneally daily starting on day 11 post-immunization, dose-dependently improved clinical score over the range 0.1-5 mg/kg. The mRNA expression of SAA1, TNF-\u3b1, IL-1\u3b2, IFN-\u3b3, and NLRP3 were significantly increased in MOG35-55 mice at 14 PID. In MOG35-55 mice treated with 5 mg /kg PEALut, the increase of SAA1, TNF- \u3b1, IL-1\u3b2, and IFN-\u3b3transcripts at 14 PID was statistically downregulated as compared to vehicle-MOG35-55 mice (p < 0.05). The expression of TLR2, Fpr2, CD137, CD3-\u3b3, TCR-\u3b6 chain, and CB2 receptors showed a significant upregulation in vehicle-MOG35-55 mice at 14 PID. Instead, CB1 and MBP transcripts have not changed in expression at any time. In MOG/PEALut-treated mice, TLR2, Fpr2, CD137, CD3-\u3b3, TCR-\u3b6 chain, and CB2 mRNAs were significantly downregulated as compared to vehicle MOG35-55 mice. Conclusions: The present results demonstrate that the intraperitoneal administration of the composite PEALut significantly reduces the development of clinical signs in the MOG35-55 model of EAE. The dose-dependent improvement of clinical score induced by PEALut was associated with a reduction in transcript expression of the acute-phase protein SAA1, TNF-\u3b1, IL-1\u3b2, IFN-\u3b3, and NLRP3 proinflammatory proteins and TLR2, Fpr2, CD137, CD3-\u3b3, TCR-\u3b6 chain, and CB2 receptors