The role of age and gender in the retail service encounter

Research typically explores the service encounter in relation to the soft and hard skills of front line staff, yet has neglected the role the visible diversity of sales staff have on the interactions between the service deliverer and receiver. This paper therefore attempts to address this gap in knowledge by reporting on how the age and gender of customer facing staff can influence customer evaluations of the retail service encounter in a health and beauty retailer. An analysis of qualitative interviews with forty customers and twenty store staff propose that customers attempt to 'match' and 'mirror' the age and gender of sales staff with their expectations of who should deliver good retail service during the retail service encounter

Expert perspectives on the future of the organic food market: results of a Pan-European Delphi study

A Delphi Inquiry was carried out to assess the prospect and conditions affecting the overall growth in the European Market for organic products in the coming decade, and to provide support for research. Countries were classified as established, growing and emerging, according to the state of development of their organic market. The survey confirmed the importance of factors influencing the development of the organic food market: the supply base, the role of supermarkets as sales channels and of government support. Organic Producer Initiatives were seen as important in securing a fair deal for organic producers but managerial capacity and professionalism are key challenges for such organizations

Exploring the UK high street retail experience: is the service encounter still valued?

Purpose: The relationship between service quality, the service encounter and the retail experience is explored within a changing UK retail environment. Design: Data was gathered from forty customers and twenty staff of an established UK health and beauty retailer with a long standing reputation for personal customer service. A qualitative analysis was applied using both a service quality and a customer value template. Findings: Customers focused more on the utilitarian features of the service experience and less on ‘extraordinary’ aspects, but service staff still perceived that the customer encounter remained a key requisite for successful service delivery. Research implications: Recent environmental developments - involving customers, markets and retail platform structures - are challenging traditional service expectations. Practical Implications: Retailers may need to reassess the role of the service encounter as part of their on-going value proposition. Originality/value: There has been limited research to date on the perception of shoppers to the service encounter in a changing retail environment and to the evolving notions of effort and convenience

Organic Farming Development and Agricultural Institutions in Europe: A Study of Six Countries

Cooperation between general agricultural institutions and the organisation of the organic farming sector are key factors for the development of organic farming. This study analyses the relationships of organic farming organisations with other farmers' organisations, agencies of agricultural policy and food market firms in six European countries. On this basis it identifies a path for successful development of organic farming which is adaptable to the special conditions of all European countries. This book presents the most systematic and in-depth comparison of the dynamics of organic farming development to date, providing concrete suggestions for a line of action for everyone with an interest in developing organic farming

Performance tests of a single-cylinder compression-ignition engine with a displacer piston

Engine performance was investigated using a rectangular displacer on the piston crown to cause a forced air flow in a vertical-disk combustion chamber of a single-cylinder, 4-stroke-cycle compression-ignition engine. The optimum air-flow area was determined first with the area concentrated at one end of the displacer and then with the area equally divided between two passages, one at each end of the displacer. Best performance was obtained with the two-passage air flow arranged to give a calculated maximum air-flow speed of 8 times the linear crank-pin speed. With the same fuel-spray formation as used without the air flow, the maximum clear exhaust brake mean effective pressure at 1,500 r.p.m. was increased from 90 to 115 pounds per square inch and the corresponding fuel consumption reduced from 0.46 to 0.43 pound per brake horsepower-hour. At 1,200 r.p.m., a maximum clear exhaust brake mean effective pressure of 120 pounds per square inch was obtained at a fuel consumption of 0.42 pound per brake horsepower-hour. At higher specific fuel consumption the brake mean effective pressure was still increasing rapidly

The Policy and Regulatory Environment for Organic Farming in Europe

Organic Farming is one of the key issues in reshaping European agricultural policy. This book clarifies the policy and regulatory environment within which organic farming currently operates in all EU-15 member states and in three non-EU countries (Norway, Switzerland and the Czech Republic). European and national regulations and their implementation are reviewed. Focus is led on agri-environmental and mainstream agricultural support measures, marketing and regional development programmes, certification systems and organic farming support in the form of advice, training and research. The book aims at policy makers, the private sector, researchers and students in the field of economics and politics of organic farming

Self-discharge in bimetallic cells containing alkali metal

Theoretical analysis of thermally regenerative bimetallic cells with alkali metal anodes shows a relation between the current drawn and the rate of discharge under open-circuit conditions. The self-discharge rate of the cell is due to the dissolution and ionization of alkali metal atoms in the fused-salt electrolyt

Two systems developed for purifying inert atmospheres

Two systems, one for helium and one for argon, are used for purifying inert atmospheres. The helium system uses an activated charcoal bed at liquid nitrogen temperature to remove oxygen and nitrogen. The argon system uses heated titanium sponge to remove nitrogen and copper wool beds to remove oxygen. Both use molecular sieves to remove water vapor