Does Emotional Labor Mediate the Relationship Between Transformational Leadership Style and Service Recovery Performance

This study aims to analyze the mediating role of emotional labor (EL) on the relationship between transformational leadership (TL) and service recovery performance (SRP). For this purpose, the primary data are gathered from 200 respondents who are currently working in service jobs that basically include interaction of customers in Pakistan. Reliability test and Barron and Kenny (1986) method are used to analyze the mediating role of EL on the relationship between TL and SRP. Results of this study shows that TL is positively (negatively) related to deep acting (surface acting) emotional labor strategy. Moreover, deep acting (surface acting) is positively (negatively) linked with SRP. The study concludes that EL mediates the relationship between TL and SRP. Keywords: Emotional Labor, Service Recovery Performance, Transformational Leadership DOI: 10.7176/JRDM/63-01 Publication date:March 31st 202

Virtualized EPC: Unleashing the potential of NFV and SDN

Software Defined Networking (SDN) and Network Function Virtualization (NFV) have exploded over the telecom technology horizon in the past couple of years, surprising many with the speed at which the interest has evolved and spread. It is important to note that this is the culmination of a long effort to break up vertical proprietary stacks in telecom technology. The principles underlying both have begun to appear in some form in network standards and software over the past three to four years, priming the market for this major change. SDN is an architectural concept that encompasses the programmability of multiple network layers - including management, network services, control, forwarding and transport planes - to optimize the use of network resources, increase network agility, unleash service innovation, accelerate service time-to- market, extract business intelligence and ultimately enable dynamic, service driven virtual networks. This idea was foreshadowed in IP Multimedia Subsystem (IMS) and the architecture it inspired, in which the three layer model of data plane, control plane and applications plane set out in SDN is also present. The key idea behind IMS was modularization of network functions so that operators could buy best-of- breed product for each function. SDN effectively takes this one step further. NFV, on the other hand, aims to address various problems by leveraging standard IT virtualization technology to consolidate many network equipment types onto industry standard high volume servers, switches and storage, which could be located in Datacenters, Network Nodes and in the end user premises

Prevalence, fate and effects of plastic in freshwater environments:New findings and next steps

At a time when a global pandemic rightly holds our collective attention, environmental issues have taken a backseat to the ongoing battle against Covid-19 [...

Воспалительные изменения в последах при различных формах гестоза беременных

ПРЕЭКЛАМПСИЯПЛАЦЕНТАРНАЯ НЕДОСТАТОЧНОСТЬПЛАЦЕНТААМНИОТИЧЕСКАЯ ЖИДКОСТЬПУПОВИНАПОСЛЕ