Servant Leadership dan Kepuasan Kerja terhadap Kinerja Karyawan di Lembaga Keuangan Non Bank Pontianak

This research aims to assess and obtain empirical evidence by testing different response toward servant leadership, job satisfaction on the performance of employees in non bank financial institutions of Pontianak. Non probability sampling technique in the form of purposive sampling is applied. The study was conduct 100 respondents, consist of 50 employees of PT. Pegadaian (Persero) Area Pontianak and 50 employees of PT. Finansia Multi Finance Pontianak. The result shows that among PT. Pegadaian (Persero) Area Pontianak and PT. Finansia Multi Finance Pontianak there is a difference in case of servant leadership, job satisfaction and performance of employees where as the similarity between both non bank financial institutions on Pontianak

Servant Leadership dan Kepuasan Kerja terhadap Kinerja Karyawan di Lembaga Keuangan Non Bank Pontianak

This research aims to assess and obtain empirical evidence by testing different response toward servant leadership, job satisfaction on the performance of employees in non bank financial institutions of Pontianak. Non probability sampling technique in the form of purposive sampling is applied. The study was conduct 100 respondents, consist of 50 employees of PT. Pegadaian (Persero) Area Pontianak and 50 employees of PT. Finansia Multi Finance Pontianak. The result shows that among PT. Pegadaian (Persero) Area Pontianak and PT. Finansia Multi Finance Pontianak there is a difference in case of servant leadership, job satisfaction and performance of employees where as the similarity between both non bank financial institutions on Pontianak.

Validitas dan Reliabilitas Konstruk Pengukuran Perpustakaan Ideal Berbasis Pemakai dengan Pendekatan LIBQUAL

This study aims to measure the validity and reliability construct satisfaction and quality of library services based on the user using LIBQUAL (library quality) method with a touch of marketing management. Data analysis by Cronbach Alpha and Pearson Correlation. The research was conducted in Tanjungpura University (UNTAN) by taking samples of visitors (students) at six (6) faculty libraries namely three (3) social faculty of 150 people and three (3) science faculty of 150 people. The sample is chosen by purposive sampling method. Reliability test results show that the five US, IC, LP, LQ and KU variables show high instrument reliability. The result of pearson correlation test shows that the measurement instrument used has problem validity on some question items. At minimum service item with correlation value smaller than 0.30 is IC2, IC5 and LQ5 so it is declared invalid. At service expectation items with correlation value smaller than 0.30 ie AS8, IC1, IC2, IC4, LP1, KU1, KU2, KU4, and KU8. And at present service items with correlation values smaller than 0.30 ie IC1, IC3, LP1, LP3, LQ1, LQ3, LQ4 and KU1

DETERMINANTS AND CONSEQUENCES OF WORK-LIFE BALANCE

The work-life balance has become an important issue in the fast-paced and demanding work environment today. This study aims to analyze the determinants and consequences of work-life balance by examining the influence of working hours and job burnout on employee well-being, with the work-life balance as a mediating variable. It involved 100 active employees from the Local Government-Owned Water Utility of Pontianak City, chosen through a purposive sampling method. The data was collected using a questionnaire and analyzed using Structural Equation Modeling – Partial Least Square (SEM - PLS). The results reveal that the job burnout has a significant effect on both the work-life balance and employee well-being. However, the working hours does not have a significant effect on both the work-life balance and employee well-being. Additionally, the work-life balance has a significant effect on the employee well-being. Furthermore, this study confirms that the work-life balance is able to mediate the effect of job burnout on the employee well-being, but it is not able to mediate the effect of working hours on the employee well-being. These results provide managers and HR practitioners with insights into how to improve the employee well-being through effective working hours plans, job burnout reduction, and work-life balance programs.JEL:  I31, I39

PENGARUH SERVANT LEADERSHIP DAN IKLIM ORGANISASI TERHADAP KINERJA PEGAWAI MELALUI SELF EFFICACY

Good performance is optimal, efficient and effective performance, namely performance that is in accordance with organizational standards and supports the achievement of organizational goals. Employee performance is influenced by several factors including Servant Leadership and Organizational Climate and is influenced by Self Efficacy. Servant Leadership is an attitude and behavior of a leader who prioritizes the development and interests of subordinates, without thinking about personal gain, Organizational Climate is something that was created to influence employees to obtain good performance, through the internal environment so as to create work motivation, and Self Efficacy is an individual's assessment of his ability or competence to perform a task, achieve a goal, and produce something. This study aims to examine and analyze the influence of Servant Leadership and Organizational Climate and is influenced by Self Efficacy on employee performance in three sub-district offices of Kapuas Hulu district. The population in this study were all employees at the Pontianak City Inspectorate, West Kalimantan Province. The sample in this study were 71 respondents. The data analysis model used is Path Analysis. Based on the results of the study, it shows that Servant Leadership and Organizational Climate and is influenced by Self Efficacy can predict or explain its effect on employee performance. The results of the t-test of Servant Leadership and Organizational Climate and influenced by Self Efficacy have a significant effect on employee performance.Good performance is optimal, efficient and effective performance, namely performance that is in accordance with organizational standards and supports the achievement of organizational goals. Employee performance is influenced by several factors including Servant Leadership and Organizational Climate and is influenced by Self Efficacy. Servant Leadership is an attitude and behavior of a leader who prioritizes the development and interests of subordinates, without thinking about personal gain, Organizational Climate is something that was created to influence employees to obtain good performance, through the internal environment so as to create work motivation, and Self Efficacy is an individual's assessment of his ability or competence to perform a task, achieve a goal, and produce something. This study aims to examine and analyze the influence of Servant Leadership and Organizational Climate and is influenced by Self Efficacy on employee performance in three sub-district offices of Kapuas Hulu district. The population in this study were all employees at the Pontianak City Inspectorate, West Kalimantan Province. The sample in this study were 71 respondents. The data analysis model used is Path Analysis. Based on the results of the study, it shows that Servant Leadership and Organizational Climate and is influenced by Self Efficacy can predict or explain its effect on employee performance. The results of the t-test of Servant Leadership and Organizational Climate and influenced by Self Efficacy have a significant effect on employee performance

PERANCANGAN APLIKASI TRACER STUDY UNTUK ALUMNI MASTER DAN DOCTOR UNIVERSITAS TANJUNGPURA

Tracer Study merupakan salah satu bentuk survey atau studi penelusuran alumni yang mempunyai nilai strategis untuk pengembangan mutu dan kualitas perguruan tinggi. Berbagai cara yang dilakukan oleh universitas untuk mengevaluasi proses pendidikan dalam rangka meningkatkan mutu pendidikan tinggi salah satunya menyelenggarakan Tracer Study. Universitas Tanjungpura dapat meluluskan sekitar lima ribu lulusan setiap tahun. Evaluasi dan pemetaan lulusan tentu saja menjadi bagian yang sangat penting bagi Universitas Tanjungpura untuk meningkatkan keberdayaan alumni di dunia kerja. Selain itu Tracer Study pascasarjana sangat memudahkan dalam pengambilan data untuk kepentingan akreditasi program studi pascasarjana (S2 dan S3) yang ada di lingkungan Universitas Tanjungpura. Pada penelitian ini dihasilkan instrumen tracer study untuk lulusan Pascasarjana. Instrumen inilah yang akan digunakan dalam perancangan aplikasi tracer study untuk alumni S2 dan S3 Universitas Tanjungpura berbasis web. Perancangan dilakukan menggunakan unified modelling language (UML) dengan metode siklus hidup pengembangan sistem untuk aplikasi. Sementara penerapan kedalam bahasa pemrograman menggunakan hypertext preprocessor (PHP). Dan hasil dari penelitian ini berupa aplikasi tracer study untuk alumni master dan doctor universitas tanjungpura.Kata Kunci: Perancangan, Tracer Study, Alumni, Universitas Tanjungpur