An Intelligent Customer Relationship Management (I-CRM) Framework and its Analytical Approaches to the Logistics Industry

This thesis develops a new Intelligent Customer Relationship Management (i-CRM) framework, incorporating an i-CRM analytical methodology including text-mining, type mapping, liner, non-liner and neuron-fuzzy approaches to handle customer complaints, identify key customers in the context of business values, define problem significance and issues impact factors, coupled with i-CRM recommendations to help organizations to achieve customer satisfaction through transformation of the customer complaints to organizational opportunities and business development strategies

The efficient bond among mobile commerce, CRM and E-loyalty to maximise the productivity of companies

Mobile commerce, has become a significant topic in IS research community and it is a key concept for many businesses, However, it has not fulfilled the expectations. This paper tackles the issue of mobile commerce in three different ways. First, it emphasizes the relative importance of customer relationship management and its relationship with mobile commerce. Second, it illustrates the ways to enhance E-loyalty of the clients within small and medium enterprises. Ultimately, the positive relationship among these, three concepts will be clarified. M-Commerce constitutes an important future market worldwide.This paper argues that businesses should strengthen and enhance loyalty as well as e-loyalty and M-Commerce activities, in order to better acquire the customers toward wireless marketing and customer relationship channels. Moreover to get the most euphoria businesses must create value for consumers in a way that is different from what they get used to prior to the latest version of services from the businesses. This paper, introduces a new area of doing business with the assistance of CRM and some evaluators to grasp loyalty under the context of mobile commerce. In addition, businesses should consider consumer's willingness to use successful features of M-Commerce. While performing the project, we expect to achieve productivity and reputation to the organization

Intelligent CRM on the cloud

This paper presents a new conceptual framework and practical solution for Customer Relationship Management(CRM) and E-Loyalty programs for cutting edge M-Commerce. CRM has come to the world of technology to help companies maximise technology usage. CRM means disciplined business strategy to create and sustain long-term, profitable customer relationships. To this aim, it must concentrate on customer. This paper introduces the notion of Intelligence CRM (i-CRM), and will define and develop i-CRM, E-Loyalty for the M-Commerce environment including Cloud services. The conceptual framework will include solutions for customer complaints and evaluation of the solution through perceived value, interactivity, and acceptance of i-CRM, perceived ease of use, perceived usefulness, loyalty and E-Loyalty. This paper shows how i-CRMcan foresee the threshold of customer feedback creating an innovative solution to minimize negative customer feedback and increase the loyalty and E-Loyalty of an organization

The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting

Customer Relationship Management is the most vigorous tools in our era and is the integration of trust, business and technology to gratify the requirements of the clients. CRM is a strategy of dealing with people, technology and process and need to be implemented precisely. CRM is the most outstanding business strategy that consolidates internal procedures and externals to generate and convey value to the spotted customers and CRM can easily neutralize competitive perils, provide a good source of roadmap for the company and customers. Moreover it may clarify the potential pitfalls in creating success for the company.CRM involves validating and evaluating critical success factors, which cover the three perspectives of CRM as the theoretical base, and which constitute a guide for companies in the implementation of the applications. Due to this, the desired benefits have intensified customer satisfaction and maintenance, by generating personalized products and value-added services. In this paper, the author investigates the factors that can positively leverage the implementation and use of CRM and creates differentiation among these factors and knowledge management factors. What is more, the paper aims at determining technical feature between CRM and knowledge management and managed to compare KM with CRM successfully

PERCEPTIONS OF TEACHERS ON ENVIRONMENTAL EDUCATION CURRICULUM: A CASE STUDY OF LIBYAN PRIMARY SCHOOLS

Environmental education like all forms of education is a process of learning that requires an optimally designed teaching curriculum. However, unlike other conventional courses and forms of education, environmental education is not a linear form of learning as it requires complex and place-based designed teaching due to the individuality and diversity of people and their local environment and biodiversity. Libya like most countries of the world has joined the active fight against climate change through the incorporation of environmental education into the traditional system of education and designing a curriculum for the entire school system to ensure uniformity in learning standards. This study carries out an investigation of the efficiency of the Libyan primary school environmental education curriculum from the perspective of primary school teachers. Using open-ended questionnaires designed using an adequate theoretical framework, teachers in Libya were surveyed for their perceptions on satisfaction with the curriculum, their dislikes about the curriculum, what they enjoyed the most in the curriculum, and how they prepared using it and the complementary modifications they carry out on it. The results of this study indicate a finding where the majority of the teachers were happy with its efficiency but have recommended several changes to it to enable it to become optimal

PERCEPTIONS OF TEACHERS ON ENVIRONMENTAL EDUCATION CURRICULUM: A CASE STUDY OF LIBYAN PRIMARY SCHOOLS

Environmental education like all forms of education is a process of learning that requires an optimally designed teaching curriculum. However, unlike other conventional courses and forms of education, environmental education is not a linear form of learning as it requires complex and place-based designed teaching due to the individuality and diversity of people and their local environment and biodiversity. Libya like most countries of the world has joined the active fight against climate change through the incorporation of environmental education into the traditional system of education and designing a curriculum for the entire school system to ensure uniformity in learning standards. This study carries out an investigation of the efficiency of the Libyan primary school environmental education curriculum from the perspective of primary school teachers. Using open-ended questionnaires designed using an adequate theoretical framework, teachers in Libya were surveyed for their perceptions on satisfaction with the curriculum, their dislikes about the curriculum, what they enjoyed the most in the curriculum, and how they prepared using it and the complementary modifications they carry out on it. The results of this study indicate a finding where the majority of the teachers were happy with its efficiency but have recommended several changes to it to enable it to become optimal

Enigma

“Enigma” ini diciptakan dan dibentuk menjadi sebuah koreografi utuh dengan didasari oleh rangsang gagasan atau Idesional. Rangsang tersebut dilihat dari beberapa adegan film Tenggelamnya Kapal Van Der Wijk yang menyangkut soal dilema. Film Tenggelamnya Kapal Van Der Wijk diambil dari garis besarnya tentang interpretasi Dilema dari seorang Hayati antara pilihan cintanya terhadap Zainuddin yang tidak memiliki suku dari adat Minangkabau dan juga dilema terhadap adat yang berlaku dan aturan dari keluarga Hayati yang harus menikah dengan lelaki yang bersuku, beradat, berlembaga, dan berketurunan yang jelas asal usulnya. Karya tari ini akan diciptakan dalam bentuk koreografi kelompok, mengulas tentang interpretasi dilema dari seorang Hayati antara pilihan cintanya terhadap Zainuddin yang tidak memiliki suku dari adat Minangkabau dan juga dilema terhadap adat dan aturan dari keluarga Hayati yang haru menikah dengan lelaki yang bersuku, beradat, dan berlembaga yang terdapat dari film Tenggelamnya Kapal Van Der Wijk yaitu seorang berdarah campuran Minang dan Bugis yang bernama Zainuddin dan juga Hayati yang bersuku Minang asli, salah satu pemeran utama di film tersebut. Gagasan utama dalam karya ini adalah interprtetasi dilema Hayati sama seperti yang dirasakan oleh penata, yaitu dilema akan logika dan perasaan yang mungkin rata-rata manusia mengalami itu. Karya tari “Enigma” disajikan oleh 3 penari, dengan format tari video dengan pengambilan long take, tracking one shoot yang merupakan salah satu teknik sinematografi didalam tari video yang menggunakan tipe tari dramatik yang diadaptasi dari visual film Tenggelamnya Kapal Van Der Wijk. Motif silat Minangkabau yang dimunculkan ialah beberapa silat Minangkabau yaitu motif dari Silek Tuo Langkah Nan Ampek, dan juga dihadirkan beberapa motif tari Minangkabau, seperti tari Pasambahan, dan tari Pirin