Questions on using control self assessment techniques on information systems development projects

A research report submitted to the Faculty of Commerce, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the degree of Master of Commerce, 1998Corporate Governance requires management to report to its stakeholders on Internal Control Systems. Corporate Governance is the system through which organisations are directed and controlled. To meet these requirements management needs a mechanism through which they can stay abreast of such control systems. The aim of this research is to evaluate whether such a mechanism can be provided for Information System Development (ISD) projects, through Control Self-Assessment questionnaire and / or workshop techniques. [Abbreviated abstract. Open document to view full version}MT201

Kepuasan Pelangan Terhadap Program Customer Relationship Management (Crm) Novotel Surabaya Hotel and Suites

Program Customer Relationship Management (CRM) Novotel Surabaya Hotel and Suite terbagi dalam 2 kategori yaitu CRM tatap muka dan CRM non tatap muka. Pada penelitian ini peneliti mengangkat program CRM tatap muka dengan fokus pada program VIP Treatment dimana program CRM ini dilakukan untuk mempertahankan hubungan yang baik dan meningkatkan kepuasan dari tamu VIP. Terdapat 5 aktivitas program CRM VIP Treahment diantaranya welcome drink, welcome food, escort by Guest Relations Officers (GRO), easy check-in and Check-out process, dan special request. Dengan menggunakan analisa kuantitaif dengan penghitungan statistika, tingkat kesesuaian dan juga customer satisfaction index didapati bahwa tingkat kepuasan tamu VIP Novotel Surabaya Hotel and Suite sebesar 78,01 % dengan indikator kepuasan tergolong puas. Masih perlu inovasi dan evaluasi dalam pelaksanaan program CRM ini terutama pada aktivitas easy check-in and Check-out process yang memiliki tingkat pengukuran kepuasan paling rendah bila dibandingkan dengan 4 kativitas CRM VIP Treatment lainnya

Actin at cell-cell junctions is composed of two dynamic and functional populations

The ability of epithelial cells to polarize requires cell-cell adhesion mediated by cadherin receptors. During cell-cell contact, the mechanism via which a flat, spread cell shape is changed into a tall, cuboidal epithelial morphology is not known. We found that cadherin-dependent adhesion modulates actin dynamics by triggering changes in actin organization both locally at junctions and within the rest of the cell. Upon induction of cell-cell contacts, two spatial actin populations are distinguishable: junctional actin and peripheral thin bundles. With time, the relative position of these two populations changes and becomes indistinguishable to form a cortical actin ring that is characteristic of mature, fully polarized epithelial cells. Junctional actin and thin actin bundles differ in their actin dynamics and mechanism of formation, and interestingly, have distinct roles during epithelial polarization. Whereas junctional actin stabilizes clustered cadherin receptors at cell-cell contacts, contraction of peripheral actin bundle is essential for an increase in the maximum height at the lateral domain during polarization (cuboidal morphology). Thus, both junctional actin and thin bundles are necessary, and cooperate with each other to generate a polarized epithelial morphology

The effect of leaf age and decapitation of the cane apex on the translocation of assimilates in the weed, Rubus cuneifolius

The percentage absorption of 14C-sucrose applied to the adaxial surface of detached Rubus cuneifolius (bramble) leaves was highest in senescing leaves. Incubation for more than six hours did not result in a significant increase in the percentage radiotracer absorbed. Leaves situated at different positions on intact bramble plants exported assimilates to different sink regions. Translocation of assimilates exported from apically situated leaves was predominantly acropetal to the cane apex sink region while that from basal leaves was predominantly basipetal into the root sink region. Leaves situated midway down the canes exported assimilates both acropetally and basipetally. Assimilates which would normally have been transported acropetally were transported in a basipetal direction once the cane apex was removed

Connect-Active: An Innovative Recruitment Model for Potential Volunteers in Nonprofit Organizations

The challenge to improve the recruitment and sustainability of a strong volunteer force within nonprofit organizations gains momentum at a time when the impact of a worldwide ageing population has the potential to stretch community services, which are heavily reliant on this “free resource,” to the limit. Adroit management practice becomes critical within a complex environment in which a “one-size-fits-all” strategy is obsolete. This study of a faith-based hybrid organization in Australia uses a cross-disciplinary, multidimensional approach to develop the connect-active model (CAM) for volunteer recruitment strategy. Facilitated by a visual tool, the model depicts the interrelated and multi-faceted elements impacting on the initial volunteering process: recruitment. The proposed chapter will discuss an innovative and individualized approach to volunteer recruitment with the aim of increasing volunteer numbers in nonprofit organizations

Oxidative addition of methyl iodide to [Rh(PhCOCHCOPh)(CO)(P(OCH2)(3)CCH3)]: an experimental and computational study

The reaction rate of the oxidative addition and CO insertion steps of methyl iodide with [Rh(PhCOCHCOPh)(CO)(P(OCH2 ) 3 CCH3 )] are presented. Large negative experimental values for the activation entropy and results from a density functional theory computational chemistry study indicated trans addition of the CH3 I to [Rh(PhCOCHCOPh)(CO)(P(OCH2 ) 3 CCH3 )]. A study of the molecular orbitals gives insight into the flow of electrons during the oxidative addition reaction. CO insertion leads to a square pyramidal [Rh(PhCOCHCOPh) (P(OCH2 ) 3 CCH3 )(COCH3 )(I)] acyl product with the COCH3 moiety in the apical position. The strong electron donation of the P(OCH2 ) 3 CCH3 ligand accelerates the oxidation addition step of methyl iodide to [Rh(PhCOCHCOPh)(CO)(P(OCH2 ) 3 CCH3 )] by ca. 265 times faster (at 35°C) than that of the Monsanto catalyst, but inhibits the CO insertion step