Fostering citizens’ participation and transparency with social tools and personalization

In this paper we present innovative solutions to the problem of transparency in Public Administrations (PAs) by opening up public data and services so that citizens participation is facilitated and encouraged with a Social Platform and a personalized user-friendly Transparency-Enhancing Toolset

Open data infrastructures

Data represents a key asset in virtually any aspect of society and economy. Open Data in particular represents a source of immense value, as social capital (Lampoltshammer & Scholz, 2017) as well as an asset for business cases. Governments and their public administrations are generating and collecting during their service a plethora of different kinds of data, as well as an enormous amount in terms of volume. To tab into the potential this data holds in terms of stimulating economy, as well as the development and enhancement of governmental service for the benefit of the public (see Fig. 6.1), a sophisticate Open Data Infrastructure is required.Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.Information and Communication Technolog

Towards a User-Oriented Open Data Strategy

The chapter explains that the single typical user of open government data does not exist. Therefore, data suppliers should take a five-step approach in the design of the user oriented policy: (1) define its objective(s) of open data, (2) recognise and identify the user types needed to arrive at the objectives, (3) assess the appropriateness of the identified users, (5) satisfy the needs. Although it will always be a challenging endeavour to satisfy all users to the fullest extent of their needs and/or demands, it is recommended to involve users in the decision-making processes related to open data: a shift from supply-to user-driven open data provision is a key step in open data management.Green Open Access added to TU Delft Institutional Repository 'You share, we take care!' - Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.OLD Geo-information and Land Developmen

Social accountability: E-monitoring public management in an emerging economy

Using the theory of planned behaviour, this research investigates whether a computerised system is capable of inducing the intention, and consequently the behaviour of individuals, to monitor public management. The CidadES - Controle Social system was the object of study and the data collection was conducted through an electronic questionnaire. Using structural equation modelling with partial least squares estimation, results indicate that intention and behaviour are mainly influenced by the usefulness that individuals attribute to this type of system. The present study broadens the understanding of behaviour in the use of e-Government systems within the important dimension of social accountability

Integrated Popular Reporting as a Tool for Citizen Involvement in Financial Sustainability Decisions

The more information that is disseminated about the financial impact of government decisions, the more public sector entities are stimulated to make decisions in a transparent manner. Several tools can be used to involve citizens in financial sustainability decisions; among these, popular reporting is receiving growing attention in the public sector. The goal of popular reporting is to engage the interest of average citizens and make it easy for them to understand financial sustainability, by presenting more information than traditional financial reporting, in a concise, comprehensive, and attractive manner. For these reasons, government entities should consider implementing integrated popular reporting. This chapter aims to present a prototype integrated popular report designed to promote citizen participation in financial sustainability decisions. Through a theoretical-deductive methodology, it aims to identify the main features that an integrated popular report should contain to best respond to the information needs of public sector user groups, focusing on citizens in particular