Enhancing the value of professional experience in undergraduate education: implications for academic and career counseling

Rising costs and competition for entry-level employment increasingly call into question the value of a university degree. Now more than ever, career counselors must identify key factors that enhance employability for graduating seniors. Existing research shows professional experience is vital to securing quality postgraduate employment but offers little insight into ways perceived value varies by experience characteristics. This study surveyed value perceptions of more than 600 U.S. hiring managers. Results revealed a significant preference for hiring undergraduates with off-campus professional experience relevant to their full-time position at graduation. An experience of 3 to 5 months duration was considered valuable

An Empirical Assessment of the Zeithaml, Berry and Parasuraman Service Expectations Model

The study empirically evaluated the Zeithaml et al. model of service expectations. Data on service reliability was gathered from 267 auto repair service personnel who bought auto parts from manufacturer dealerships and independent suppliers. The model was partially successful in explaining customer perceptions of service quality and satisfaction. A significant finding was that buyers appear to tolerate a range of service performance and the size of this range is linked to service quality perceptions

An Empirical Assessment of the Zeithaml, Berry and Parasuraman Service Expectations Model

The study empirically evaluated the Zeithaml et al. model of service expectations. Data on service reliability was gathered from 267 auto repair service personnel who bought auto parts from manufacturer dealerships and independent suppliers. The model was partially successful in explaining customer perceptions of service quality and satisfaction. A significant finding was that buyers appear to tolerate a range of service performance and the size of this range is linked to service quality perceptions