Smart operators: How Industry 4.0 is affecting the worker's performance in manufacturing contexts

Abstract The fourth industrial revolution is affecting the workforce at strategical, tactical, and operational levels and it is leading to the development of new careers with precise and specific skills and competence. The implementation of enabling technologies in the industrial context involves new types of interactions between operators and machines, interactions that transform the industrial workforce and have significant implications for the nature of the work. The incoming generation of Smart Operators 4.0 is characterised by intelligent and qualified operators who perform the work with the support of machines, interact with collaborative robots and advanced systems, use technologies such as wearable devices and augmented and virtual reality. The correct interaction between the workforce and the various enabling technologies of the 4.0 paradigm represents a crucial aspect of the success of the smart factory. However, this interaction is affected by the variability of human behaviour and its reliability, which can strongly influence the quality, safety, and productivity standards. For this reason, this paper aims to provide a clear and complete analysis of the different types of smart operators and the impact of 4.0 enabling technologies on the performance of operators, evaluating the stakeholders involved, the type of interaction, the changes required for operators in terms of added and removed work, and the new performance achieved by workers

Smart operators: How augmented and virtual technologies are affecting the worker's performance in manufacturing contexts

Purpose: The correct interaction between the workforce and augmented, virtual, and mixed reality technologies represents a crucial aspect of the success of the smart factory. This interaction is, indeed, affected by the variability of human behavior and its reliability, which can strongly influence the quality, safety, and productivity standards. For this reason, this paper aims to provide a clear and complete analysis of the impacts of these technologies on the performance of operators. Design/methodology/approach: A Systematic Literature Review (SLR) was conducted to identify peer-reviewed papers that focused on the implementation of augmented and virtual technologies in manufacturing systems and their effects on human performance. Findings: In total, 61 papers were selected and thoroughly analyzed. The findings of this study reveal that Augmented, Virtual and Mixed Reality can be applied for several applications in manufacturing systems with different types of devices, that involve various advantages and disadvantages. The worker’s performance that are influencing by the use of these technologies are above all time to complete a task, error rate and mental and physical workload. Originality/value: Over the years Augmented, Virtual and Mixed Reality technologies in manufacturing systems have been investigated by researchers. Several studies mostly focused on technological issues, have been conducted. The role of the operator, whose tasks may be influenced positively or negatively by the use of new devices, has been hardly ever analyzed and a deep analysis of human performance affected by these technologies is missing. This study represents a preliminary analysis to fill this gap. The results obtained from the SLR allowed us to develop a conceptual framework that investigates the current state-of-the-art knowledge about the topic and highlights gaps in the current researchPeer Reviewe

A taxonomy of performance shaping factors for human reliability analysis in industrial maintenance

Purpose: Human factors play an inevitable role in maintenance activities, and the occurrence of Human Errors (HEs) affects system reliability and safety, equipment performance and economic results. The high HE rate increased researchers’ attention towards Human Reliability Analysis (HRA) and HE assessment approaches. In these approaches, various environmental and individual factors influence the performance of maintenance operators affecting Human Error Probability (HEP) with a consequent variability in the success of intervention. However, a deep analysis of such factors in the maintenance field, often called Performance Shaping Factors (PSFs), is still missing. This has led the authors to systematically evaluate the literature on Human Error in Maintenance (HEM) and on the PSFs, in order to provide a shared PSF taxonomy. Design/methodology/approach: A Systematic Literature Review (SLR) was conducted to identify and select peer-reviewed papers that provided evidence on the relationship between maintenance activities and human performance. The obtained results provided a wide overview in the field of interest, shedding light on three main research areas of investigation: methodologies for human error analysis in maintenance, performance shaping factors and maintenance error consequences. In particular, papers belonging to the area of PSFs were analysed in-depth in order to identify and classify the PSFs, with the aim of achieving the PSF taxonomy for maintenance activities. The effects of each PSF on human reliability were defined and detailed. Findings: A total of 63 studies were selected and then analysed through a systematic methodology. 46% of these studies presented a qualitative/quantitative assessment of PSFs through application in different maintenance activities. Starting from the findings of the aforementioned papers, a PSF taxonomy specific for maintenance activities was proposed. This taxonomy represents an important contribution for researchers and practitioners towards the improvement of HRA methods and their applications in industrial maintenance. Originality/value: The analysis outlines the relevance of considering HEM because different error types occur during the maintenance process with non-negligible effects on the system. Despite a growing interest in HE assessment in maintenance, a deep analysis of PSFs in this field and a shared PSF taxonomy are missing. This paper fills the gap in the literature with the creation of a PSF taxonomy in industrial maintenance. The proposed taxonomy is a valuable contribution for growing the awareness of researchers and practitioners about factors influencing maintainers’ performance.Peer Reviewe

Special Issue: Smart manufacturing forsustainability: Trends and research challenges

Peer Reviewe

An Overview of Human Reliability Analysis Techniques in Manufacturing Operations

In recent years, there has been a decrease in accidents due to technical failures through technological developments of redundancy and protection, which have made systems more reliable. However, it is not possible to talk about system reliability without addressing the failure rate of all its components; among these components, "man" – because his rate of error changes the rate of failure of components with which he interacts. It is clear that the contribution of the human factor in the dynamics of accidents – both statistically and in terms of severity of consequences – is high [2]. Although valid values are difficult to obtain, estimates agree that errors committed by man are responsible for 60–90% of the accidents; the remainder of accidents are attributable to technical deficiencies [2,3,4]. The incidents are, of course, the most obvious human errors in industrial systems, but minor faults can seriously reduce the operations performances, in terms of productivity and efficiency. In fact, human error has a direct impact on productivity because errors affect the rates of rejection of the product, thereby increasing the cost of production and possibly reduce subsequent sales. Therefore, there is need to assess human reliability to reduce the likely causes of errors [1]. The starting point of this work was to study the framework of today’s methods of human reliability analysis (HRA): those quantitative of the first generation (as THERP and HCR), those qualitative of second (as CREAM and SPAR-H), and new dynamic HRA methods and recent improvements of individual phases of HRA approaches. These methods have, in fact, the purpose of assessing the likelihood of human error – in industrial systems, for a given operation, in a certain interval of time and in a particular context – on the basis of models that describe, in a more or less simplistic way, the complex mechanism that lies behind the single human action that is potentially subject to error [1]. The concern in safety and reliability analyses is whether an operator is likely to make an incorrect action and which type of action is most likely [5]. The goals defined by Swain and Guttmann (1983) in discussing the THERP approach, one of the first HRA methods developed, are still valid: The objective of a human reliability analysis is ‘to evaluate the operator’s contribution to system reliability’ and, more precisely, ‘to predict human error rates and to evaluate the degradation to human–machine systems likely to be caused by human errors in association with equipment functioning, operational procedures and practices, and other system and human characteristics which influence the system behavior’ [7]. The different HRA methods analysed allowed us to identify guidelines for determining the likelihood of human error and the assessment of contextual factors. The first step is to identify a probability of human error for the operation to be performed, while the second consists of the evaluation through appropriate multipliers, the impact of environmental, and the behavioural factors of this probability [1]. The most important objective of the work will be to provide a simulation module for the evaluation of human reliability that must be able to be used in a dual manner [1]: In the preventive phase, as an analysis of the possible situation that may occur and as evaluation of the percentage of pieces discarded by the effect of human error; In post-production, to understand what are the factors that influence human performance so they can reduce errors. The tool will also provide for the possibility of determining the optimal configuration of breaks through use of a methodology that, with assessments of an economic nature, allow identification of conditions that, in turn, is required for the suspension of work for psychophysical recovery of the operator and then for the restoration of acceptable values of reliability [1]

A Credibility Assessment Plan for an In Silico Model that Predicts the Dose–Response Relationship of New Tuberculosis Treatments

Tuberculosis is one of the leading causes of death in several developing countries and a public health emergency of international concern. In Silico Trials can be used to support innovation in the context of drug development reducing the duration and the cost of the clinical experimentations, a particularly desirable goal for diseases such as tuberculosis. The agent-based Universal Immune System Simulator was used to develop an In Silico Trials environment that can predict the dose–response of new therapeutic vaccines against pulmonary tuberculosis, supporting the optimal design of clinical trials. But before such in silico methodology can be used in the evaluation of new treatments, it is mandatory to assess the credibility of this predictive model. This study presents a risk-informed credibility assessment plan inspired by the ASME V&V 40‐2018 technical standard. Based on the selected context of use and regulatory impact of the technology, a detailed risk analysis is described together with the definition of all the verification and validation activities and related acceptability criteria. The work provides an example of the first steps required for the regulatory evaluation of an agent-based model used in the context of drug development

The Role of Maintenance Operator in Industrial Manufacturing Systems: Research Topics and Trends

Maintenance contributes to gaining high business performance, guarantees system availability and reliability as well as safe and sustainable operations. Maintenance activity effectiveness depends on competences and the skills of operators whose performance strongly affects maintenance and production operations. The research field of human issues in industrial maintenance was deeply addressed in the literature; however, the current industrial paradigm, which focusses on the integration of new technologies in conventional manufacturing operations to support human performance, sheds light on new challenges for enterprises and opportunities for research in this field. While some literature reviews in the field of human errors and human factors are available, no study investigated the main topics, research trends and challenges related to the role of maintenance operators in manufacturing systems. This paper addresses the current state-of-the-art role of maintenance operators in manufacturing systems, providing an overview of the main studies. A systematic literature review was carried out to identify significant papers. Then, a topic modelling algorithm was used to detect the main topics of the selected papers to provide the research trends of the subject. The identified topics provided interesting research insights on the human role in industrial maintenance. Research trends and further research opportunities were defined

Evaluation of the application of italian national guidelines for prevention and management of dental injuries in developmental age

Background: The objective of this study is to evaluate the application of National guidelines for prevention and clinical management of traumatic dental injuries (NGPCMTDI) in developmental age published by the Italian Ministry of Health. Methods: In the present retrospective and multicenter study, 246 patients who underwent dental injury were selected to assess the management of the traumatic event compiled with the protocol provided by the National guidelines. Each health worker involved completed a form related to the dental injury in order to standardize the collected data. Two reference centers have been identified for data collection. Analyses for comparisons between groups were performed using the X2 test for categorical variables or by Fisher exact test as appropriate. Statistical significance was assumed at p < 0.05. Results: Evaluating the distribution by age we concluded that: 27.24% of the enrolled patients were aged 1-5 years, 51.63% 6-10 years, and 19.92% 11-17 years. The dental injuries occurred in 10.16% of the situations at home, 50.81% at school, 28.86% during recreation, and 9.35% at the gym. The deciduous dentition is involved in 34.96% of the traumas while the permanent dentition is involved in 69.51%. Conclusion: From the present study it emerged that the National guidelines are not uniformly applied

Gene expression and pathway bioinformatics analysis detect a potential predictive value of MAP3K8 in thyroid cancer progression

Thyroid cancer is the commonest endocrine malignancy. Mutation in the BRAF serine/threonine kinase is the most frequent genetic alteration in thyroid cancer. Target therapy for advanced and poorly differentiated thyroid carcinomas include BRAF pathway inhibitors. Here, we evaluated the role of MAP3K8 expression as a potential driver of resistance to BRAF inhibition in thyroid cancer. By analyzing Gene Expression Omnibus data repository, across all thyroid cancer histotypes, we found that MAP3K8 is up-regulated in poorly differentiated thyroid carcinomas and its expression is related to a stem cell like phenotype and a poorer prognosis and survival. Taken together these data unravel a novel mechanism for thyroid cancer progression and chemo-resistance and confirm previous results obtained in cultured thyroid cancer stem cellsComment: 5 page