The interplay between formal and informal elements in analysing situations of role conflict among construction participants

The interplay of formal and informal factors in construction teams influences the enactment of roles and the individuals who fulfil those roles. With a specific focus on a phenomenon called role conflict, the aim is to explore if and how the interaction of formal and informal elements would lead to situations of role conflict. This phenomenon proved to lead to frustration, tension and employee burnout. An analytical model of role interaction was developed, which disentangles formal and informal elements that shape role interactions. Qualitative data was collected through semi-structured interviews, project documents and observations. Four cases of role conflict are presented here. Contract, as a formal element, and participant’s values and interests, as informal elements, appeared to be the most important factor shaping participants’ expectations and behaviours. The analysis in this study showed that if a participant who faces role conflict is able to influence the formal elements in favour of his or her informal elements, then he or she may experience less frustration. At a more general level, the results suggest that increasing formality can increase participants’ frustration, which then would decrease the likelihood of collaboration. As the theoretical contribution, this research extends organizational role theory to deal with informal and formal aspects. Taking into account formal sources enables the study of how roles are institutionally governed while including informal sources allows for the idea that some of the aspects of the role, even in the context of work role, are socially constructed

Using job strain and organizational justice models to predict multiple forms of employee performance behaviours among Australian policing personnel

The overall purpose of this investigation was to examine the relationship between stress-related working conditions and three forms of employee performance behaviours: in-role behaviours, citizenship behaviours directed at other individuals and citizenship behaviours directed at the organization. The potentially stressful working conditions were based on the job strain model (incorporating job demands, job control and social support) as well as organizational justice theory. A sample of Australian-based police officers (n = 640) took part in this study and the data were collected via a mail-out survey. Multiple regression analyses were undertaken to assess both the strength and the nature of the relationships between the working conditions and employee performance and these analyses included tests for additive, interactional and curvilinear effects. The overall results indicated that a significant proportion of the explained variance in all three outcome measures was attributed to the additive effects of demand, control and support. The level of variance associated with the organizational justice dimensions was relatively small, although there were signs that specific dimensions of justice may provide unique insights into the relationship between job stressors and employee performance. The implications of these and other notable findings are discussed.<br /

The Social Psychology of Organizations

Zick A, Katz D, Kahn RL. The Social Psychology of Organizations. In: Türk K, ed. Hauptwerke der Organisationstheorie. Opladen: Westdeutscher Verlag; 2000: 150-152

Nurturing entrepreneurs' work-family balance:a gendered perspective

A survey of 258 entrepreneurs examined how positive facets of their family experiences, family-to-business enrichment, and support, nurture their satisfaction with work–family balance. Satisfaction with work–family balance was nurtured by instrumental family-to-business enrichment to the advantage of women as a group and by instrumental support from the family at home to the advantage of men as a group. Overall, results supported feminist theories that depict entrepreneurship as a gendered process. Female entrepreneurs tend to nurture satisfaction with work–family balance by creating work–family synergies, whereas male entrepreneurs tend to nurture satisfaction with work–family balance by obtaining family support at home

Enhancing Information Usefulness by Line Managers' Involvement in Cross-Unit Activities

Organization and management scholars have long advocated that efficient use of information is critical for firms to compete successfully in the modern marketplace. This study examines whether the use of managerial cross-unit involvement in an organization enhances managers' propensity to use useful information provided by a functionally related unit in the organization. Senior line managers in a major global bank participated in our study in which they provided information related to their information processing and assessments of the usefulness of corporate audit information. We analyse the effect of line managers' prior involvement with Corporate Audit using Throughput Modeling. This model allows us to understand how line managers' cross-unit involvement influenced the way they process information received from Corporate Audit. Our results show that managers' cross-unit involvement positively influences their assessment of information from Corporate Audit in a way that influences their propensity to use information from that unit. The results indicate that cross-unit involvement is more than an effective means of transmitting information - it can also be used as a means of building boundary-spanning capabilities in managers.© The Author(s) 2011