Is Demand Chain Management the New Supply Chain Management? Will the Demand Channel Trump the Supply Channel?

In this article, a contemporary view of demand chain management (DCM) is provided along with an indepth literature review that has tracked all of the relevant and key articles on the subject to date. While the concept of DCM is believed to have been introduced in the 1990’s, there has not been much research on DCM relative to other areas such as supply chain management. The methodologies, industries, and cases study companies utilized in the literature are also documented. A unique field case from the home improvement industry is provided along with recommendations for future research in the DCM field

Upgrading the Data2Action Framework: Results Deriving from Its Application in the Printing Industry

This paper describes the application of the Data2Action (D2A) framework for the development of Smart Print Services. The context for the development was printing-as-a-service in Italy. The firm in this study wanted to create new Smart Services to improve customer experience and drive out waste. The analysis in this paper is based on an Action Research methodology to understand the application of the D2A framework. The results describe the lessons learnt from its implementation, show examples of tools used and reflect on the application of the framework and the individual tools. Using reflections from the development process, an improved framework is proposed that further increases its applicability for use in complex product service systems

Applying Forgotten Lessons in Field Reliability Data Analysis to Performance-based Support Contracts

Assumptions used in field reliability data analysis may be seldom made explicit or questioned in practice, yet these assumptions affect how engineering managers develop metrics for use in long-term support contracts. To address this issue, this article describes a procedure to avoid the pitfalls in employing the results of field data analysis for repairable items. The procedure is then implemented with the aid of a simplified example based on a real case study in defense avionics, and is streamlined so that the computations can be replicated in other application