Cross-Cultural Customer Satisfaction of High Technology Companies in China, India, and Japan

Customer satisfaction has become a very important aspect of business management in the high technology market. Companies that provide products and services world-wide often are concerned that customer satisfaction may be impacted by cultural differences. This study examines measures of customer satisfaction in China, India and Japan to determine whether or not there is a difference in satisfaction scores for field service, depot repair and help desk. The statistical results at a 5% confidence level indicate there is a difference in customer perception in all service support areas. The results clearly indicate that companies need to understand these differences in order to optimize the use of their resources and to adjust their service offerings to respond to their different customer needs and expectations

Coral distribution and bleaching vulnerability areas in Southwestern Atlantic under ocean warming

Global climate change is a major threat to reefs by increasing the frequency and severity of coral bleaching events over time, reducing coral cover and diversity. Ocean warming may cause shifts in coral communities by increasing temperatures above coral’s upper thermal limits in tropical regions, and by making extratropical regions (marginal reefs) more suitable and potential refugia. We used Bayesian models to project coral occurrence, cover and bleaching probabilities in Southwestern Atlantic and predicted how these probabilities will change under a high-emission scenario (RCP8.5). By overlapping these projections, we categorized areas that combine high probabilities of coral occurrence, cover and bleaching as vulnerability-hotspots. Current coral occurrence and cover probabilities were higher in the tropics (1°S–20°S) but both will decrease and shift to new suitable extratropical reefs (20°S–27°S; tropicalization) with ocean warming. Over 90% of the area present low and mild vulnerability, while the vulnerability-hotspots represent ~ 3% under current and future scenarios, but include the most biodiverse reef complex in South Atlantic (13°S–18°S; Abrolhos Bank). As bleaching probabilities increase with warming, the least vulnerable areas that could act as potential refugia are predicted to reduce by 50%. Predicting potential refugia and highly vulnerable areas can inform conservation actions to face climate change.Postprint2,92

Diamond nanowires and the insulator-metal transition in ultrananocrystalline diamond films

Further progress in the development of the remarkable electrochemical, electron field emission, high-temperature diode, and optical properties of n-type ultrananocrystalline diamond films requires a better understanding of electron transport in this material. Of particular interest is the origin of the transition to the metallic regime observed when about 10% by volume of nitrogen has been added to the synthesis gas. Here, we present data showing that the transition to the metallic state is due to the formation of partially oriented diamond nanowires surrounded by an sp2-bonded carbon sheath. These have been characterized by scanning electron microscopy, transmission electron microscopy techniques (high-resolution mode, selected area electron diffraction, and electron-energy-loss spectroscopy), Raman spectroscopy, and small-angle neutron scattering. The nanowires are 80–100nm in length and consist of ~5nm wide and 6–10nm long segments of diamond crystallites exhibiting atomically sharp interfaces. Each nanowire is enveloped in a sheath of sp2-bonded carbon that provides the conductive path for electrons. Raman spectroscopy on the films coupled with a consideration of plasma chemical and physical processes reveals that the sheath is likely composed of a nanocarbon material resembling in some respects a polymer-like mixture of polyacetylene and polynitrile. The complex interactions governing the simultaneous growth of the diamond core and the sp2 sheath responsible for electrical conductivity are discussed as are attempts at a better theoretical understanding of the transport mechanism

Evaluation of a dry EEG system for application of passive brain-computer interfaces in autonomous driving

© 2017 Zander, Andreessen, Berg, Bleuel, Pawlitzki, Zawallich, Krol and Gramann. We tested the applicability and signal quality of a 16 channel dry electroencephalography (EEG) system in a laboratory environment and in a car under controlled, realistic conditions. The aim of our investigation was an estimation how well a passive Brain-Computer Interface (pBCI) can work in an autonomous driving scenario. The evaluation considered speed and accuracy of self-applicability by an untrained person, quality of recorded EEG data, shifts of electrode positions on the head after driving-related movements, usability, and complexity of the system as such and wearing comfort over time. An experiment was conducted inside and outside of a stationary vehicle with running engine, air-conditioning, and muted radio. Signal quality was sufficient for standard EEG analysis in the time and frequency domain as well as for the use in pBCIs. While the influence of vehicle-induced interferences to data quality was insignificant, driving-related movements led to strong shifts in electrode positions. In general, the EEG system used allowed for a fast self-applicability of cap and electrodes. The assessed usability of the system was still acceptable while the wearing comfort decreased strongly over time due to friction and pressure to the head. Fromthese results we conclude that the evaluated system should provide the essential requirements for an application in an autonomous driving context. Nevertheless, further refinement is suggested to reduce shifts of the system due to body movements and increase the headset’s usability and wearing comfort