Will Your Household Adopt Your New Robot?

Domestic robots have slowly found their way into some of our homes and onto the shelves of major stores selling technical appliances. Who hasn’t already seen or heard of robots that vacuum or mow the lawn? As researchers in robotics, we feel this growing commercial success is a great opportunity to learn about robot adoption processes. Leaving the marketing buzz and usual fantasies about robot invasions aside, we are curious to find out how robots are perceived by users. Are robots revolutionizing people’s practices at home? Understanding the adoption of such robots is also central, as it helps to pinpoint crucial factors to be taken into account while designing new robots. Other questions we wish to consider include: What convinces people to adopt them? What stops people from adopting them? What features or concepts should be transferred to future robot generations? To answer these questions, we conducted an ethnographic study that analyzed how people adopted or rejected a vacuum-cleaning robot in their homes [1]. We gave a popular commercially available robot (iRobot’s Roomba) to nine households and observed them over a period of six months [2]. We recruited households with and without children, pets, and gardens. We analyzed cleaning habits before Roomba. We then observed how they evolved from the moment we brought them the robot: at installa- tion, after two weeks, and then two and four months after installation

Living with a Vacuum Cleaning Robot: A 6-month Ethnographic Study

Little is known about the usage, adoption process and long-term effects of domestic service robots in people's homes. We investigated the usage, acceptance and process of adoption of a vacuum cleaning robot in nine households by means of a six month ethnographic study. Our major goals were to explore how the robot was used and integrated into daily practices, whether it was adopted in a durable way, and how it impacted its environment. We studied people's perception of the robot and how it evolved over time, kept track of daily routines, the usage patterns of cleaning tools, and social activities related to the robot. We integrated our results in an existing framework for domestic robot adoption and outlined similarities and differences to it. Finally, we identified several factors that promote or hinder the process of adopting a domestic service robot and make suggestions to further improve human-robot interactions and the design of functional home robots toward long-term acceptanc

Living With a Vacuum Cleaning Robot - A 6-month Ethnographic Study

Little is known about the usage, adoption process and long-term effects of domestic service robots in people’s homes. We investigated the usage, acceptance and process of adoption of a vacuum cleaning robot in nine households by means of a six month ethnographic study. Our major goals were to explore how the robot was used and integrated into daily practices, whether it was adopted in a durable way, and how it impacted its environment. We studied people’s perception of the robot and how it evolved over time, kept track of daily routines, the usage patterns of cleaning tools, and social activities related to the robot. We integrated our results in an existing framework for domestic robot adoption and outlined similarities and differences to it. Finally, we identified several factors that promote or hinder the process of adopting a domestic service robot and make suggestions to further improve human-robot interactions and the design of functional home robots toward long-term acceptance

HRI in the home: A Longitudinal Ethnographic Study with Roomba

Personal service robots, such as the iRobot Roomba vacuum cleaner provide a promising opportunity to study human-robot interaction (HRI) in domestic environments. Still rather little is known about long-term impacts of robotic home appliances on people’s daily routines and attitudes and how they evolve over time. We investigate these aspects through a longitudinal ethnographic study with nine households, to which we gave a Roomba cleaning robot. During six months, data is gathered through a combination of qualitative and quantitative methods

Lessons Learned from Robotic Vacuum Cleaners Entering in the Home Ecosystem

This article considers the suitability of current robots designed to assist humans in accomplishing their daily domestic tasks. With several million units sold worldwide, robotic vacuum cleaners are currently the figurehead in this field. As such, we will use them to investigate the following key question: How does a service cleaning robot performs in a real household? One must consider not just how well a robot accomplishes its task, but also how well it integrates inside the user's space and perception. We took a holistic approach to addressing these topics by combining two studies in order to build a common ground. In the first of these studies, we analyzed a sample of seven robots to identify the influence of key technologies, like the navigation system, on technical performance. In the second study, we conducted an ethnographic study within nine households to identify users' needs. This innovative approach enables us to recommend a number of concrete improvements aimed at fulfilling users' needs by leveraging current technologies to reach new possibilities

Tisseur de sens

Professeur, chercheur, consultant RH, et co-auteur d’un livre vendu à plus de 10 000 exemplaires, François Gonin nous raconte son parcours, les convictions qui l’animent à promouvoir une gestion des RH centrée sur l’humain, stratégique et qui a du sens