Taylorism, targets, technology and teams - compatible concepts? Evidence from a US call centre

Taylorism, targets and technology form a potent mix in call centres where groups of individuals are asked to perform as “teams”. In this paper we explore how ‘task’ oriented concepts interact with the ‘interpersonal relationship’ realm in an environment where group life dominates the notional foundation of a call centre’s organisational structure. Tuckman’s four stage model of sequential group development serves as the theoretical lens through which the role ‘teams’ play in the working environment of a large call centre is examined.Our analysis of structured interviews conducted in an outbound, financial services call centre in the southern United States reveals the mechanisms by which agents have interpreted their ‘team charter’ to focus on individual achievement of increased remuneration levels. The interplay between these variables indicate that reward mechanisms associated with simple Taylorist targets, imposed on the entry level call centre agents, mitigate against meaningful group development. The advancement through promotion based on individual performance to more challenging, less target based work, is in sharp contrast to their initial training period where ‘team building’ is an essential ingredient of skills acquisition

Introduction to the new usability

This paper introduces the motivation for and concept of the "new usability" and positions it against existing approaches to usability. It is argued that the contexts of emerging products and systems mean that traditional approaches to usability engineering and evaluation are likely to prove inappropriate to the needs of "digital consumers." The paper briefly reviews the contributions to this special issue in terms of their relation to the idea of the "new usability" and their individual approaches to dealing with contemporary usability issues. This helps provide a background to the "new usability" research agenda, and the paper ends by posing what are argued to be the central challenges facing the area and those which lie at the heart of the proposed research agenda

Using STACK to support student learning at masters level: a case study

The development of six online quizzes to support students’ study of an introductory mathematics masters module at The Open University is described and their use evaluated. The quizzes were implemented using the STACK online e-assessment system which is powered by a computer-algebra engine. Evaluation of student feedback and an initial quantitative study of the effect of engaging with the quizzes on the final examinations marks suggest that further development of e-assessment at mathematics masters level is warranted

Remote sensing in Michigan for land resource management

The Environmental Research Institute of Michigan is conducting a program whose goal is the large-scale adoption, by both public agencies and private interests in Michigan, of NASA earth-resource survey technology as an important aid in the solution of current problems in resource management and environmental protection. During the period from June 1975 to June 1976, remote sensing techniques to aid Michigan government agencies were used to achieve the following major results: (1) supply justification for public acquisition of land to establish the St. John's Marshland Recreation Area; (2) recommend economical and effective methods for performing a statewide wetlands survey; (3) assist in the enforcement of state laws relating to sand and gravel mining, soil erosion and sedimentation, and shorelands protection; (4) accomplish a variety of regional resource management actions in the East Central Michigan Planning and Development Region. Other tasks on which remote sensing technology was used include industrial and school site selection, ice detachment in the Soo Harbor, grave detection, and data presentation for wastewater management programs

Remote sensing in Michigan for land resource management

An extensive program was conducted to establish practical uses of NASA earth resource survey technology in meeting resource management problems throughout Michigan. As a result, a broad interest in and understanding of the usefulness of remote sensing methods was developed and a wide variety of applications was undertaken to provide information needed for informed decision making and effective action

Stratigraphy and chronology of a 15ka sequence of multi-sourced silicic tephras in a montane peat bog, eastern North Island, New Zealand.

We document the stratigraphy, composition, and chronology of a succession of 16 distal, silicic tephra layers interbedded with lateglacial and Holocene peats and muds up to c. 15 000 radiocarbon years (c. 18 000 calendar years) old at a montane site (Kaipo Bog) in eastern North Island, New Zealand. Aged from 665 +/- 15 to 14 700 +/- 95 14C yr BP, the tephras are derived from six volcanic centres in North Island, three of which are rhyolitic (Okataina, Taupo, Maroa), one peralkaline (Tuhua), and two andesitic (Tongariro, Egmont). Correlations are based on multiple criteria: field properties and stratigraphic interrelationships, ferromagnesian silicate mineral assemblages, glass-shard major element composition (from electron microprobe analysis), and radiocarbon dating. We extend the known distribution of tephras in eastern North Island and provide compositional data that add to their potential usefulness as isochronous markers. The chronostratigraphic framework established for the Kaipo sequence, based on both site-specific and independently derived tephra-based radiocarbon ages, provides the basis for fine-resolution paleoenvironmental studies at a climatically sensitive terrestrial site from the mid latitudes of the Southern Hemisphere. Tephras identified as especially useful paleoenvironmental markers include Rerewhakaaitu and Waiohau (lateglacial), Konini (lateglacial-early Holocene), Tuhua (middle Holocene), and Taupo and Kaharoa (late Holocene)

Making Deep Heatmaps Robust to Partial Occlusions for 3D Object Pose Estimation

We introduce a novel method for robust and accurate 3D object pose estimation from a single color image under large occlusions. Following recent approaches, we first predict the 2D projections of 3D points related to the target object and then compute the 3D pose from these correspondences using a geometric method. Unfortunately, as the results of our experiments show, predicting these 2D projections using a regular CNN or a Convolutional Pose Machine is highly sensitive to partial occlusions, even when these methods are trained with partially occluded examples. Our solution is to predict heatmaps from multiple small patches independently and to accumulate the results to obtain accurate and robust predictions. Training subsequently becomes challenging because patches with similar appearances but different positions on the object correspond to different heatmaps. However, we provide a simple yet effective solution to deal with such ambiguities. We show that our approach outperforms existing methods on two challenging datasets: The Occluded LineMOD dataset and the YCB-Video dataset, both exhibiting cluttered scenes with highly occluded objects. Project website: https://www.tugraz.at/institute/icg/research/team-lepetit/research-projects/robust-object-pose-estimation

Remote sensing in Michigan for land resource management

The utilization of NASA earth resource survey technology as an important aid in the solution of current problems in resource management and environmental protection in Michigan is discussed. Remote sensing techniques to aid Michigan government agencies were used to achieve the following results: (1) provide data on Great Lakes beach recession rates to establish shoreline zoning ordinances; (2) supply technical justification for public acquisition of land to establish the St. John's Marshland Recreation Area; (3) establish economical and effective methods for performing a statewide wetlands survey; (4) accomplish a variety of regional resource management actions in the Upper Peninsula; and (5) demonstrate improved soil survey methods. The project disseminated information on remote sensing technology and provided advice and assistance to a number of users in Michigan

Exercise Increases Utrophin Protein Expression in the MDX Mouse Model of Duchenne Muscular Dystrophy

Please view abstract in the attached PDF file