Techniques for improving client relations in family planning programs

Demand for children and demand for contraceptives are not independent of the system of supply. And client transactions are the major means for lowering costs. Family planning workers, providers of services and mass media campaigns, are the harbingers of new ideas and new delivery systems that could modify the demand for fertility regulation and patterns of contraceptive use. The authors describe four broad techniques for improving client relations, emphasizing their potential as entry points into program development (systematic change). These techniques are presented as a sampling of experience that can be brought to bear on dysfunctional client relations. Among examples described: Patient flow analysis (PFA). A self-administered time-and-motion diagnosis that allows computerized documentation of patient flow and personnel use in health service clinics. Using relatively unobtrusive data collection, PFA seeks to get a representative snapshot of a program and its dysfunctions, replicating a typical clinic session. Data are later diagnosed and remedies proposed for bottlenecks and inefficiencies. Training and visit (T&V). A managerial approach for dealing with geographically scattered outreach programs. The four main principles of T&V: focus on a few key tasks, frequent in-service training and supervision, regularity and predictability, and face-to-face communication. The T&V model focuses on what workers should be doing with their time in the field to meet client needs. A goal of T&V: to enable all clients to name their worker and the day of the week s/he visits, and identify a few themes from their most recent encounter. Activity planning. The antithesis of T&V, activity planning calls for abandoning rigid time-place-movement schedules and specific messages and replacing them with a fluid work schedule adapted to local conditions. Workers must be well-trained in collecting data, listening and building rapport, and communicating with conviction. The quality of the worker-client relationship is all-important. A weakness is that if the workers have no objective they lose control of the exchange with clients. Training and worker empowerment. Training by itself is not enough for systematic change - training for what? But training can serve as an entry point into organizational development when it is rooted in methodologies that help to develop the participant's technical and interpersonal skills and ability to innovate. But training must be accompanied by changes in the system of supply that supports and facilitates innovation and quality of care. Techniques to improve client relations can address either the client-provider interface directly or the system of underlying determinants. It is important to ask basic questions: Is the idea to fix a single worker-client dysfunction or is it to provide a continuous program for modification and growth? Who will be affected by the change? Whoor what will be responsible for initiating and overseeing the course of action? What are the short- and long-run goals of intervention?Health Monitoring&Evaluation,ICT Policy and Strategies,Adolescent Health,Poverty Monitoring&Analysis,Geographical Information Systems

The allocation of rewards in athletic contests

Similar to most top-tier matches in professional basketball, baseball and soccer, high-level competitions in individualistic sports, such as the tennis tournaments of Wimble-don and Flushing Meadows, the golf tournaments of Augusta and St. Andrews, as well as the marathons of New York and London attract not only thousands of spectators, but also a TV audience of millions of fans. Moreover, these (and other) individualistic sports have recently received increased attention also from economists trying to test a number of hypotheses that can be derived from "tournament theory" or - as a synonym - from "contest theory". The chapter is structured as follows: We first provide a brief description of the development of prize money levels and structures in the three different individual sports men-tioned in the previous paragraph (and, consequently, athletes' incomes over the last years (section 2). We then summarize the basic insights and the core predictions of tour-nament/contest theory (section 3) and review the available literature on the incentive effects of tournament pay systems in athletic contests (section 4). Finally, section 5 concludes and raises some of the questions that have not been answered yet and that should, therefore, be dealt with in future research.

Market size and attendance in English Premier League football

This paper models the impacts of market size and team competition for fan base on matchday attendance in the English Premier League over the period 1997-2004 using a large panel data set. We construct a comprehensive set of control variables and use tobit estimation to overcome the problems caused by sell-out crowds. We also account for unobserved influences on attendance by means of random effects attached to home teams. Our treatment of market size, with its use of Geographical Information System techniques, is more sophisticated than in previous attendance demand studies.

The impact of managerial quality on organizational performance: evidence from German soccer

Although a considerable literature exists on the determinants of managerial compensation, much of it focussing on the role of incentives, there is much less known about the impact of managerial remuneration and quality upon attainment of organizational goals. In this paper we apply two distinct econometric methods to panel data on head coach quality and team performance in Germany?s premier soccer league. We find that, given a particular amount of spending on players relative to the rest of the league, a team that hires a better quality head coach can expect to achieve improved performance.

A tale of two audiences: spectators, television viewers and outcome uncertainty in Spanish football

This paper tests for the impact of match outcome uncertainty on two types of audience for Spanish football, fans at the stadium and television viewers. We find that fans inside the stadium prefer games that are less and not more likely to finish with a close score. This is contrary to much theoretical literature in sports economics which argues that fans prefer close contests and imposes this assumption in formal modelling. We also find that television viewers prefer close contests to more predictable contests. The different preferences of fans inside the stadium and television viewers need to be reconciled by the league when considering the effectiveness of policies to redistribute resources amongst teams in the league. We use our empirical model to consider how this tension might be resolved so as to maximise total audience and total league revenues.

Robust estimates of the impact of broadcasting on match attendance in football

The paper employs data from 2,884 matches, of which 158 were televised, in the second tier of English football (currently known as The Football League Championship). It builds a model of the determinants of attendance that is designed to yield estimates of the proportionate changes in the size of crowds resulting from games being shown on either free-to-air or subscription based channels. The model has two innovatory features. First, it controls for the market size of home and away teams very precisely by including local population measures constructed from the application of GIS software and information on competition from other clubs. Second, it employs the Hausman-Taylor random effects estimator in order to take explicit account of the endogeneity of the television coverage variable and of other variables typically included in earlier studies based on ordinary least squares or fixed effects models of attendance. The Hausman-Taylor estimates of the impact of broadcasting are greater than those reported in such studies. In the case of free-to-air television, the negative impact is estimated as over 20 percent but for subscription television, which carried most of the transmissions, the negative effect was only of the order of 5 percent

Freedom of entry, market size and competitive outcome: evidence from English soccer

The paper tests, in the context of an open sports league, whether greater success is achieved by clubs in markets with larger populations. The relationship is strong but, to a limited extent, mitigated by more clubs establishing in large markets.

The Top Triangle Moose

We introduce a deconstructed model that incorporates both Higgsless and top-color mechanisms. The model alleviates the typical tension in Higgsless models between obtaining the correct top quark mass and keeping delta-rho small. It does so by singling out the top quark mass generation as arising from a Yukawa coupling to an effective top-Higgs which develops a small vacuum expectation value, while electroweak symmetry breaking results largely from a Higgsless mechanism. As a result, the heavy partners of the SM fermions can be light enough to be seen at the LHC

Outcome uncertainty and the couch potato audience

Previous studies of attendance demand for professional team sports have failed to yield clear- cut findings on the importance of outcome uncertainty to consumers. But potentially fewer problems should arise in examining the link between outcome uncertainty and demand in the television market for team sports, which in the case of English Premier League football is in fact a more important component in total club revenue. This study models both the choice of which games to show and the size of audience attracted by each game, exploiting data on audience sizes for games between 1993 and 2002. We propose a new measure of match outcome uncertainty and, from our results, both the broadcaster and the audience appear interested in competitive balance.