Discovering Reference Process Models in the Context of BPM Projects

AbstractThis paper is related to process mining, specifically the processes’ discovery. Our goal, through this research work, is to build an approach that extracts a reference model, modeled in BPMN language, from the event logs related to different processes, based on the algorithm α. We also aim to make the configuration of the extracted process models in BPMN language. So, we developed a plug-in in ProM environment. We tested this plug-in by using test cases for which preliminary results are encouraging

BPFlexTemplate: A Business Process template generation tool based on similarity and flexibility

In large organizations with multiple organizational units, process variants emerge due to many aspects, including local management policies, resources or socio-technical limitations. Organizations then struggle to improve a business process which has no longer a single process model to redesign, implement and adjust. In this paper, we propose an approach to tackle these two challenges: decrease the proliferation of process variants in these organizations, and foresee, at the same time, the need of having flexible business processes that allow for a certain degree of adjustment. To validate our approach, we first conducted case studies where we collected six real-world business process variants from two organizational units of the same healthcare organization. We then proposed an algorithm to derive a template process model from all the variants, which includes common and flexible process elements. We implemented our approach in a software tool called BPFlexTemplate, and tested it with the elicited variants

Une expérience de BPR dans un hôpital tunisien

If we try to better satisfy customers in health field, with faster services and better quality, it appears necessary to introduce change in the operational functioning of hospitals. The BPR, as a way of reconfiguring processes, seems to be a tool that may be used in conducting such a change: That is what the work, presented in this paper, tries to verify. This paper describes a case study implementing a BPR approach in the emergency service of Farhat Hached Hospital in Sousse. The analysis of this case allows confirming a positive contribution of the reconfiguration of the processes for the different concerned actors (patients, doctors and paramedical personnel)

Une expérience de BPR dans un hôpital tunisien

If we try to better satisfy customers in health field, with faster services and better quality, it appears necessary to introduce change in the operational functioning of hospitals. The BPR, as a way of reconfiguring processes, seems to be a tool that may be used in conducting such a change: That is what the work, presented in this paper, tries to verify. This paper describes a case study implementing a BPR approach in the emergency service of Farhat Hached Hospital in Sousse. The analysis of this case allows confirming a positive contribution of the reconfiguration of the processes for the different concerned actors (patients, doctors and paramedical personnel).Si l'on cherche à mieux satisfaire les clients dans le domaine de la santé, par des services plus rapides et de meilleure qualité, il apparaît nécessaire d'introduire des changements dans le fonctionnement opérationnel des institutions hospitalières. Le BPR, comme démarche de reconfiguration des processus, se présente comme un outil susceptible d'être utilisé dans la conduite d'un tel changement : c'est ce que le travail présenté ici a cherché à vérifier. L'article décrit la mise en uvre d'une approche BPR dans le service des urgences de l'Hôpital Farhat Hached de Sousse. L'analyse de ce cas permet de confirmer un apport positif de la reconfiguration des processus pour les différentes parties prenantes (patients, médecins et personnels paramédical)

A BPM-based approach for ensuring an agile and adaptive learning process

Abstract Agility is a contemporary approach to IT project management, which we can also use in education. Students learn through the gradual implementation of iterative projects with information exchange between team members. Agility is above all a mindset. Being agile is quite simply being able to adapt to an environment that changes. Furthermore, various research works focused on the assessment of innovative teaching methods to promote the acquisition of new professional skills (e.g. project-based learning, active and collaborative learning, smart learning, etc.). In addition, adaptive learning is a pedagogical method favoring tailor-made e-learning to respond to the acquisition of certain skills, through the adaptation of pedagogical resources according to the learners’ needs. Therefore, to establish a model based on these different methods to benefit from their advantages, we based our work on the Business Process Management approach, which constitutes the means of implementing thedesired agility in the learning process. Thanks to such a cyclical and continuous improvement approach, the learning process will evolve and take into account both the needs and the specificities of the involved actors (learners or teachers). We implemented our learning process and applied Process Mining techniques to foster the adoption of “Smart Education”. We also attempted to ensure learning process adaptability based on the scrutiny of the log files obtained throughprevious executions of our learning process

BPFlexTemplate: A Business Process template generation tool based on similarity and flexibility

In large organizations with multiple organizational units, process variants emerge due to many aspects, including local management policies, resources or socio-technical limitations. Organizations then struggle to improve a business process which has no longer a single process model to redesign, implement and adjust. In this paper, we propose an approach to tackle these two challenges: decrease the proliferation of process variants in these organizations, and foresee, at the same time, the need of having flexible business processes that allow for a certain degree of adjustment. To validate our approach, we first conducted case studies where we collected six real-world business process variants from two organizational units of the same healthcare organization. We then proposed an algorithm to derive a template process model from all the variants, which includes common and flexible process elements. We implemented our approach in a software tool called BPFlexTemplate, and tested it with the elicited variants

A quantitative approach for measuring the degree of flexibility of business process models

Purpose The purpose of this paper is to measure the flexibility of business process models. The authors give the notions of flexible process distance, which corresponds to the number of change operations needed for transforming one process model into another, considering the different perspectives (functional, operational, behavioral, informational, and organizational). Design/methodology/approach The proposed approach is a quantitative-based approach to measure the flexibility of business process models. In this context, the authors presented a method to compute the distance between two process models. The authors measured the distance between a process model and a process variant in terms of the number of high-level change operations (e.g. to insert or delete actors) needed to transform the process model into the respective variant when a change occurred, considering the different perspectives and the flexible features. Findings To evaluate the flexibility-measurement approach, the authors performed a comprehensive simulation using an emergency care (EC) business process model and its variants. The authors used a real-world EC process and illustrated the possible changes faced in the emergency department (possible variants). Simulation results were promising because they fit the flexibility needs of the EC process users. This was validated using the authors’ previous work which consists in a guidance approach for business process flexibility. Research limitations/implications The authors defined six different distances between business process models, which are summarized in the definition of total process distance. However, changes in one perspective may lead to changes in other perspectives. For instance, adding a new activity may lead to adding a new actor. Practical implications The results of this study would help companies to obtain important information about their processes and to compare the desired level of flexibility with their actual process flexibility. Originality/value This study is probably the first flexibility-measurement approach which incorporates features for capturing changes affecting the functional, operational, informational, organizational, and behavioral perspectives as well as elements related to approaches enhancing flexibility.info:eu-repo/semantics/publishedVersio