Organizational Performance: The Role of TQM Practices in Banking Sector of Pakistan

The main purpose of this study was to investigate the m relationship between Total Quality Management (TQM) and Organizational Performance (OP). The motivation for this study was driven by the inconsistent findings in the literature concerning the relationships between TQM and OP. Due to the inconsistent results, a new research has emerged and this has prompted further investigation on the effects of other variables that may better explain the nature of these links. Questionnaires were distributed to 400 Sections of the Pakistani banks. 230 questionnaires were returned and used in the analysis using the PLS-SEM. The results of this study revealed that TQM is significant predictors of O

VERSLININKYSTĖS KETINIMO NUSTATYMAS PLANUOJAMO ELGESIO TEORIJOJE

One of the biggest challenge faced by the developing countries such as Pakistan, is how to get their young people employed. In Pakistan myriad of lads are graduating from the universities every year, without corresponding job opportunities for them, consequently causing a diverse number of violence, crimes and many other social vices. Entrepreneurship can play an effective role in generating employment opportunities in the country which in turn help in reducing unemployment rate, alleviating poverty and improving livelihood. Thus, it has become a tinted area of for the researcher to study antecedents of entrepreneurial intentions. Therefore, the purpose of this study was to antecedents of entrepreneurial intention in perspective of theory of planned behaviour. For doing so, a deductive approach of logic was adopted and data were collected from 250 students with the help of structured questionnaire. Too empirically test the model, structural equation modelling technique was used with the help of SmartPLS software version 3.The findings supported all the hypothesized associations. This study contributed to practice and knowledge domain by endorsing the incorporation of Self efficacy and perceived risks into TPB model.Viena iš aktualiausių problemų, su kuria susiduria besivystančios šalys, tarp kurių yra ir Pakistanas, susijusi su jaunų žmonių įsidarbinimu. Pakistane daugybė jaunuolių kasmet baigia universitetus, tačiau dėl tokių socialinių problemų, kaip smurtas ir didelis nusikalstamumas, galimybiųjiems įsidarbinti gana nedaug. Kuriant darbo vietas šalyje, svarbų vaidmenį gali atlikti verslumas,nes tai padėtų mažinti nedarbo lygį, skurdą ir keltų pragyvenimo lygį. Dėl šių priežasčių pastaruojumetu vis plačiau mokslininkai nagrinėja verslo galimybes Pakistane, o šio tyrimo tikslas – pasitelkus teorinį požiūrį apie planuojamą elgesį, ištirti verslumo galimybes. Siekiant tikslo, buvo surinkti duomenys iš 250 studentų naudojant struktūrizuotą klausimyną, buvo taikomas dedukcinis loginis metodas. Naudijant „SmartPLS“ programinės įrangos 3-iają versiją, empiriškai išbandytas sukurtas teorinis modelis. Iškeltos hipotezės buvo pagrįstos gautais tyrimo rezultatais. Šis tyrimas prisidės prie praktikos ir žinių gilinimo įkomponuojant saviefektyvumo ir suvokiamos rizikos veiksnius į TPB modelį

The impact of entrepreneurial passion on the entrepreneurial intention: Moderating impact of perception of university support

Passion is fundamental to starting a business because it stimulates motivation, improves intellectual activity, and provides meaning for daily work. This research investigates the role of entrepreneurial passion as a prelude to entrepreneurial intention. The theory of planned behavior was used as an underpinning theory. A conceptual framework was developed and tested to determine their contributions to entrepreneurial intentions. The correlation between entrepreneurial passion and entrepreneurial intentions is moderated by perception of university support to determine if it enhances the entrepreneurial intention to become a successful entrepreneur. The sample (N = 395) was identified using a convenience sampling technique and is comprised of university business students in the province of Punjab, Pakistan. The questionnaire comprised two sections used for data collection, and Smart-PLS was used to analyze the hypotheses. The findings have indicated that there is a strong positive relationship between entrepreneurial passion and entrepreneurial intentions. The analysis showed that the concept of university support alleviates the relationship between entrepreneurial passion and entrepreneurial intention. The moderation effect of perception of university support on the association between entrepreneurial passion and entrepreneurial intention was recognized in this study. Thus, it called for exploring this moderating effect from other perspectives. As an implication to policy, the government bodies should ensure students have access to an entrepreneurial atmosphere. Specifically, the ministry of education and HEC Pakistan could consider this for the design of university syllabuses, thereby leading to more impactful education of entrepreneurship

Entrepreneurial intention: Creativity, entrepreneurship, and university support

To study the impact of perceived creativity disposition on entrepreneurial attitude and intentions, based on the theory of planned behavior, a model of the relationship between perceived creativity disposition and entrepreneurial intentions and attitude was constructed, relevant hypotheses were proposed, and the moderation mechanism of perception of university support on perceived creativity disposition and entrepreneurial intentions was also developed and analyzed. The study population included university business students in Pakistan. A sample of 330 students was selected from eight universities in Lahore and Islamabad, Pakistan. A random stratified sampling technique was executed. For this study, a cross-sectional and quantitative research design was used based on the survey process. The two-part questionnaire was used for data collection. Smart-PLS software version 3.2.7 was used to assess the hypothesis of this study. It was found that perceived creativity disposition and attitude toward entrepreneurship has a positive influence on entrepreneurial intention. It was also discovered that the perception of university support moderates the relationship between perceived creativity disposition and entrepreneurial intention. In this study, the moderation effect of perception of university support on the relationship between perceived creativity disposition and entrepreneurial intention was acknowledged. As a policy implication, the government should ensure students with an innovative entrepreneurial environment and well-built perception of university support are supported through different channels. Finally, a conceptual model was proposed based on adopting the theory of planned behavior, and the study ends with a conclusion and implications for future research

The Effects of Total Quality Management Practices on Corporate Social Responsibility using Supply Chain Model: A Review of Malaysian Hotel Industry

The purpose of this paper is to investigate the impact of total quality management practices on corporate social responsibility in Malaysian hotels using supply chain management model, namely, supply chain operations reference model (SCOR). While considering the Malaysian hospitality industry, the database was developed. For a sample of 250 Malaysian hotels, with 3-5 stars, the database comprised of representative parameters related to CSR and TQM. These samples were considered a statistical population. During the last quarter of 2019, the fieldwork was conducted. The catalog, together with these parameters of examples of the hotel, was attained from surveys planned for the managers of the hotel by the researcher of the project. The final sample comprised of 81 % response rate from 202 hotels. This result was achieved after dropping the questionnaires (CSR and TQM) that were answered. It is observed that CSR hotel practices are positively influenced by high level of TQM practice with all independent variables i.e. I A (? = 0.42, t-value  = 5.15 , p-value 0.001), PM (? = 0.34 , t-value  = 3.21, p-value 0.01), SP (? = 0.29 , t-value  = 3.63 , p-value 0.01), CF (? = 0.39 , t-value  = 4.36 , p-value 0.001) and HRM (? = 0.45 , t-value  = 3.19 , p-value 0.001)   as predicted by H1 , H2 , H3 , H4 and H5 . Therefore, the data strongly supports the entire hypothesis. The structure of this paper is: firstly, the theoretical framework will be presented. Then the hypothesis related to the CSR and TQM effect will be introduced. After that, the empirical study, its methodology, and its findings will be explained. Lastly, the discussions on the results and conclusions are discussed

Entrepreneurial Intention: Creativity, Entrepreneurship, and University Support

To study the impact of perceived creativity disposition on entrepreneurial attitude and intentions, based on the theory of planned behavior, a model of the relationship between perceived creativity disposition and entrepreneurial intentions and attitude was constructed, relevant hypotheses were proposed, and the moderation mechanism of perception of university support on perceived creativity disposition and entrepreneurial intentions was also developed and analyzed. The study population included university business students in Pakistan. A sample of 330 students was selected from eight universities in Lahore and Islamabad, Pakistan. A random stratified sampling technique was executed. For this study, a cross-sectional and quantitative research design was used based on the survey process. The two-part questionnaire was used for data collection. Smart-PLS software version 3.2.7 was used to assess the hypothesis of this study. It was found that perceived creativity disposition and attitude toward entrepreneurship has a positive influence on entrepreneurial intention. It was also discovered that the perception of university support moderates the relationship between perceived creativity disposition and entrepreneurial intention. In this study, the moderation effect of perception of university support on the relationship between perceived creativity disposition and entrepreneurial intention was acknowledged. As a policy implication, the government should ensure students with an innovative entrepreneurial environment and well-built perception of university support are supported through different channels. Finally, a conceptual model was proposed based on adopting the theory of planned behavior, and the study ends with a conclusion and implications for future research

Evaluating the Impact of Customer Relationship Management (CRM) Strategies on Customer Retention (A Study of Fast Food Chains in Pakistan)

Customer focus is a concept that academics and professionals have been discussing in recent years. These are deeply ingrained ideas and standards that make customer relationships a top priority within the organization. The main objective of this research is to determine the impact of the CRM strategy on customer retention. The total sample of this study is 220, and the questionnaire includes 15 items. This research is based on exploratory and quantitative nature. Use survey methods to collect data from respondents through questionnaires. Calculate SmartPLS-SEM-3.0 to study the hypothesis of this investigation. The findings of this research show that Customer Orientation and Service Quality have an impact on Customer Retention. Additionally, the sale of a company can increases if they are maintaining the quality of the food, and there will be significantly less Customer Retention