Identifying Potentiality Online Sales In Malaysia: A Study On Customer Relationships Online Shopping

Understanding of consumers buying pattern through internet and motivation of consumers to online shopping and what product has potential of online sales are critical questions. The purpose of this study was to identify the potential of online sales. The study started with verifying consumer online behavior and model of potential of online sales. The results showed only two factors, gender and family income was significant relationship with overall attitudes towards online shopping. In addition, results indicated that weekly internet use, having experience in e-shopping, and willingness to shopping online in the future have significant relationship with overall attitude towards online shopping. Moreover, results   proved that there is significant difference between human senses in online decision-making process and it is explored to customers who experienced shopping a product or they were satisfied previously, which have stronger confidence to do online shopping. The estimation of Logistic model shows that potential of online sales is affected significantly by consumer overall attitudes towards online shopping, product type, familiarity and confidence

Developing an Instrument for Measurement of Attitude toward Online Shopping

To ensure the success of online business, it is important for the retailers to understand their targeted customers. The aim of this study is to develop an instrument for investigating and understanding consumer’s online shopping orientations and factors that influence attitude toward online shopping and online shopping intention. A five-level Likert scale was used to determine attitude toward online shopping. A self-administered questionnaire, based on prior literature, was developed, and a total of 370 post graduate students of University Putra Malaysia were selected by random sampling and involved in the study. Eight components, referring to online shopping orientation and online shopping perceived benefits, were found to explain 97 % of the variability in consumer’s online shopping orientation. They were subsequently labeled: utilitarian online shopping orientation, hedonic online shopping orientation, fun, convenience, customer service, homepage, wider selection and price. The reliability of data and scale was tested by computing Cronbach’s Alpha. Alpha values were 0.874 for online shopping orientation, 0.921 for perceived benefits, and 0.853 for attitude. These alpha values exceed the 0.80 recommended acceptable inter-items reliability threshold, indicating a high correlation among the variables comprising the set, and accordingly, that individual items (or sets of items) should produce results consistent with the overall instrument. In light of this, this instrument is offered to the research community as a tool that may be used in conducting future research related to online shopping behavior

The Social Health Insurance (BPJS) Patient Satisfaction at Hermina Daan Mogot and Pasar Minggu Hospitals, Indonesia

Objective: The purpose of this study is to investigate the function of the Indonesian Social Health Insurance (BPJS) system for the provision of medical services, and to examine the differences and similarities between the public and private hospitals in Jakarta, Indonesia. Theoretical framework: Service quality in BPJS is a public service that can be classified as all different kinds of goods and services as well. This means that the Indonesian government is responsible for all of the actions that take place within the organisation. Method: The population of the study will primarily consist of patients who are treated at Hermina Daan Mogot, a private hospital, and Pasar Minggu Public Hospital. Path analysis is being used in this study, which is a quantitative descriptive research approach. The goal of the study is to meet the research objectives by evaluating a set of hypotheses. The data collection is carried out through the use of a hardcopy questionnaire, and the primary data is gathered from four hundred patients spread across Jakarta's two hospitals. Results and conclusion: The outcomes of the research show that there is a favourable association between the BPJS and the level of satisfaction experienced by patients. In addition, the level of contentment expressed by patients regarding the quality of the treatment. Implications of the research: The findings suggest that Cost does not influence Service Quality because it possessed a significant value of t-count greater than 0.05 for both Hermina Daan Mogot Private Hospital and Pasar MInggu Public Hospital. Originality/value: The government regulated and established the financing, facility procurement, the source of the workforce, and the quality standard of the service, so that almost all dimensions of service can meet the desire and satisfaction of patients

Toward Sustainable Energy-Independent Buildings Using Internet of Things

Buildings are one of the primary consumers of energy. In addition to the electricity grids, renewable energies can be used to supply the energy demand of buildings. Intelligent systems such as the Internet of Things (IoT) and wireless sensor technologies can also be applied to manage the energy consumption in buildings. Fortunately, integrating renewable energies with these intelligent systems enables creating nearly zero-energy buildings. In this paper, we present the results of our experimentation to demonstrate forming such a building and showing the benefits for building users and the society. We create a system by integrating photovoltaic (PV) technology with an IoT-based control mechanism to supply and consume energy. We further illustrate “how the integration of IoT and PV technology can bring added value to the users?”. To this end, we evaluate the performance of our system against conventional ways of energy supply and consumption for a lighting use case in a dairy store. We also investigate the environmental and economic impacts of our system. In our implementation, for the IoT-based control system, we have used a set of sensors, a server, and a wireless network to control the energy consumption. We developed a web application for user interaction and software-based settings. To control the lighting system, we developed an algorithm that utilizes the ambient light, users’ movements inside the store and a historical dataset. The historical dataset was collected from the users’ behaviour as a training set for the algorithm for turning on and off the lights. We also designed an electricity management system that computes the energy generation by the PV panels, controls the energy supply, and imports and exports electricity to the grid. The results show that our system is an efficient approach for creating energy-independent buildings by integrating renewable energies with IoT-based control systems. The results also show that our system not only responds to the internal demand by using domestic supply, but it also (i) offers economic benefit by exporting extra renewable electricity to the grid, and (ii) prevents producing huge amounts of CO2. Our system is one of the first works to achieve a nearly zero-energy building in the developing countries with low electricity accessibility

Toward Sustainable Energy-Independent Buildings Using Internet of Things

Buildings are one of the primary consumers of energy. In addition to the electricity grids, renewable energies can be used to supply the energy demand of buildings. Intelligent systems such as the Internet of Things (IoT) and wireless sensor technologies can also be applied to manage the energy consumption in buildings. Fortunately, integrating renewable energies with these intelligent systems enables creating nearly zero-energy buildings. In this paper, we present the results of our experimentation to demonstrate forming such a building and showing the benefits for building users and the society. We create a system by integrating photovoltaic (PV) technology with an IoT-based control mechanism to supply and consume energy. We further illustrate “how the integration of IoT and PV technology can bring added value to the users?”. To this end, we evaluate the performance of our system against conventional ways of energy supply and consumption for a lighting use case in a dairy store. We also investigate the environmental and economic impacts of our system. In our implementation, for the IoT-based control system, we have used a set of sensors, a server, and a wireless network to control the energy consumption. We developed a web application for user interaction and software-based settings. To control the lighting system, we developed an algorithm that utilizes the ambient light, users’ movements inside the store and a historical dataset. The historical dataset was collected from the users’ behaviour as a training set for the algorithm for turning on and off the lights. We also designed an electricity management system that computes the energy generation by the PV panels, controls the energy supply, and imports and exports electricity to the grid. The results show that our system is an efficient approach for creating energy-independent buildings by integrating renewable energies with IoT-based control systems. The results also show that our system not only responds to the internal demand by using domestic supply, but it also (i) offers economic benefit by exporting extra renewable electricity to the grid, and (ii) prevents producing huge amounts of CO2. Our system is one of the first works to achieve a nearly zero-energy building in the developing countries with low electricity accessibility

Prioritising Research Agenda For E-Commerce In Malaysia

The recent advent of World Wide Web has changed the traditional marketing paradigm in a dramatic way. Under a computer-mediated marketing framework the operations are no longer controlled by boundaries and time constraints. The new paradigm provides firms the whole wired world as potential market to capture. This is the underlying rationale for the Malaysian e-commerce policy or marketing in a "computer-mediated-environment" in Malaysia. Although, the concept of e-commerce is relatively new in this country, but, it was widely accepted marketing medium among the developed nations. Whether Malaysia is able to reap the benefits of e-commerce largely depends on various factors ranging from the infrastructures, the skill base, the critical mass of internet users, legal policy and so on. Understanding the nature of the relationship and the significance of these factors require a good amount of research in the industry perspectives. This paper attempts to provide some guidelines about the research priorities in marketing of Malaysian produce and products under a computer-mediated-environment; taking into account the local and peculiarities of the firms and consumers' behaviour. In this respect the current paper draws literatures about e-commerce experiences of other countries for the purpose of benchmarking. The preliminary conclusion drawn from these literatures suggest that e-marketing outcomes are major reduction in transaction costs and an increase in productivity; which in turn radically change the traditional market structure, behaviour and performance framework. While it is envisaged that the private sector will take the lead role in the development of e-marketing in Malaysia, the government has a bigger role in ensuring its sustainability. The major research issues in economics and marketing are: the competitiveness of the related industries to allow higher investment in bandwidth and high-technology, integration of physical and online marketing, the economics of network management, characteristics and perception of the community on e-commerce, market and commercial governance, the current and future skill of the community, monitoring the changes in marketing functions and intermediary roles and providing macro indicators to measure the market