The importance of service quality in British Muslim’s choice of an Islamic or non-Islamic bank account

Using an extended SERVQUAL model, this study identifies and compares the importance of service quality to Muslim consumers with an Islamic or non-Islamic bank account in a non-Muslim country, Britain. Eight group discussions and survey with 300 Muslims were conducted. Five dimensions of service quality were identified, i.e. Responsiveness, Credibility, Islamic Tangibles, Accessibility and Reputation. These differ in structure and content from the original SERVQUAL developed in the west and the subsequent CARTER model constructed in a Muslim country. In addition, significant differences were found in the importance rating of items by respondents holding an account with an Islamic bank compared to those with a non-Islamic bank account. This study is one of the first to identify and compare the importance of service quality between Islamic and non-Islamic bank account holders in a western non-Muslim country. The results advance our understanding of the impact of culture on SERVQUAL. The study provides insight into Muslims’ bank choice and helps bank managers of both Islamic and non-Islamic banks to focus their attention on the service quality dimensions that matter most to Muslim customers

A new model of customer-organisation attachment

Cover title."November 2003"Bibliography: p. 34-36.Also available online at MGSM website: http://www.mgsm.edu.auiii, 36 leave

An exploration of the conceptual linkages between service quality, customer satisfaction, consumer involvement and relational intention

SIGLEAvailable from British Library Document Supply Centre-DSC:9349.712(360) / BLDSC - British Library Document Supply CentreGBUnited Kingdo

The effects of signatory status on mail survey response rates

SIGLEAvailable from British Library Document Supply Centre-DSC:9349.712(404) / BLDSC - British Library Document Supply CentreGBUnited Kingdo

The effects of signatory status on mail survey response rates

SIGLEAvailable from British Library Document Supply Centre-DSC:9349.712(404) / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Solar collector type influence on the heating solar water tank

Diplomová práca sa v teoretickej časti zaoberá rôznymi druhmi systémov na prípravu teplej vody a bližšie špecifikuje druhy solárnych systémov. Vo výpočtovej časti rieši návrh vykurovania materskej škôlky sústavou vykurovacích telies. Taktiež rieši dve varianty prípravy teplej vody v zásobníku teplej vody. Súčasťou návrhu sú aj všetky zariadenia potrebné na správnu funkciu vykurovacej sústavy. V časti experimentálnej sa venuje porovnaniu plochých a trubicových solárnych kolektorov.The diploma thesis deals in the theoretical part with various types of sys-tems for the preparation of hot water and specifies the types of solar sys-tems. In the calculation part, it solves the design of kindergarten heating by a system of heating elements. It also solves two variants of hot water preparation in the hot water tank. The design also includes all the equip-ment needed for the proper functioning of the heating system. The exper-imental part compares flat panel and evacuated tube solar collectors.