Achieving excellence in services: an empirical study in the UAE banking sector.

Banking services are perhaps the largest industry that caters to -the needs of various segments of the population reflecting the diverse Diasporas of the society. Moreover, perceived service quality tends to play a significant role in high involvement (high interaction between customers and service providers) industries like banks. Also, banks often have long-term business relationships with customers. In addition, the banking sector is large enough to capture and represent almost all the critical features of the customer-perceived service quality and the critical dimensions of excellence that the management may have to encounter, in order to effectively manage a service organisation. . However, there is considerable lack of literature with respect to service industry management, especially in the banking industry of developing economies. Therefore an analysis of banks in the UAE from a 'service-quality perspective' may sound interesting at this juncture. Such an investigation is vital for the bankers in order to enhance their business performance. The main objective of this research is to develop a theoretical framework to understand and explore CSFs for banks that succeed in the field of TQM and to identify marketoriented activities that are affected by the use of this approach. This research adapts an interdisciplinary approach that makes use of TQM, service quality, IT, and information systems literature. It takes a holistic view of TQM in the banking sector and considers the different stages of implementation and implications of the TQM. The research design involves a combination of quantitative and qualitative methodologies to incorporate: (1) TQM development; (2) the identification of key TQMsuccess factors commonly cited in the literature, and endorsed by practitioners and experts as important to effective TQM implementation; (3) an in-depth case studies. approach to understand how TQM processes, and critical success factors identified are addressed and implemented; and (4) the possible impact of TQM practices on efficiency. Furthermore, the research framework, which emerged from the literature search, is tested and validated by rigorous quantitative analysis using SPSS. The statistical analysis using Factor Analysis, Regression Analysis, One-Sample Test and Ranking Analysis to test a series of relationships and research constructs to provide solid support for the resulting relationships. i The study has identified twelve CSFs for the successful implementation of TQM: (1) Top Management Support, (2) Strategy, (3) Continuous Improvement, (4) Benchmarking, (5) Customer Focus, (6) Quality Department, (7) Human Resource Management, (8) Quality Technology,. (9) Service Design, (10) Employees, (11) Servicescapes, (12) Quality Systems. Furthermore, it *has been found that the organisational experiences of TQM implementation in-the service- sector in UAE are far from being mature. There is a lot of evidence with reference to the survey results and case studies presented in this study that TQM is still a new management concept, and is widely unknown. In many cases, there is some reluctance to introduce it. . The study has pointed out the CSFs for successful TQM implementation because it is vital for organisations to capture the minds of everybody, starting at the top and permeating throughout the whole organisation and beyond. The philosophy maintains that an organisation's primary objective is to enhance its ability to meet customer requirements by improving the quality of its services. People are the most important management resource and ultimate goal of business. TQM generally means a quest for excellence, creating the right attitudes and controls to make prevention of any possible errors, and optimise customer satisfaction by increased efficiency and effectiveness. Further, this study points out TQM as being an organisation-wide activity which has to reach every employee. Therefore, TQM has been an. approach for continuously improving the quality of services delivered through the participation at all levels and functions of the organisation. From this study, it is evident that the effectivetransformation to TQM has been linked to the extent to which firms implement certain CSFs. This study contributes to the emerging literature on TQM in banking sector in a number of specific ways: (1) It provides new theoretical grounds for studying TQM in banking sector in the context of CSFs that affect competition in the dynamic marketplace; (2) It computes and analyses the total quality management indices with respect to the 16 factors which have been developed from the literature for the banking industry as a whole; (3) It ascertains the level of TQM implementation in the UAE banking scene; (4) It Offers key insights on the criticality of the different TQM dimensions with respect to the banking sector in UAE and (5) It provides a foundation and proposals for future research and investigation

Active and stable methane oxidation nano-catalyst with highly-ionized palladium species prepared by solution combustion synthesis

We report on the synthesis and testing of active and stable nano-catalysts for methane oxidation. The nano-catalyst was palladium/ceria supported on alumina prepared via a one-step solution-combustion synthesis (SCS) method. As confirmed by X-ray photoelectron spectroscopy (XPS) and high-resolution transmission electron microscopy (HTEM), SCS preparative methodology resulted in segregating both Pd and Ce on the surface of the Al 2 O 3 support. Furthermore, HTEM showed that bigger Pd particles (5 nm and more) were surrounded by CeO 2 , resembling a core shell structure, while smaller Pd particles (1 nm and less) were not associated with CeO 2 . The intimate Pd-CeO 2 attachment resulted in insertion of Pd ions into the ceria lattice, and associated with the reduction of Ce 4+ into Ce 3+ ions; consequently, the formation of oxygen vacancies. XPS showed also that Pd had three oxidation states corresponding to Pd0, Pd 2+ due to PdO, and highly ionized Pd ions (Pd (2+x)+ ) which might originate from the insertion of Pd ions into the ceria lattice. The formation of intrinsic Ce 3+ ions, highly ionized (Pd2+ species inserted into the lattice of CeO 2 ) Pd ions (Pd (2+x)+ ) and oxygen vacancies is suggested to play a major role in the unique catalytic activity. The results indicated that the Pd-SCS nano-catalysts were exceptionally more active and stable than conventional catalysts. Under similar reaction conditions, the methane combustion rate over the SCS catalyst was ~18 times greater than that of conventional catalysts. Full methane conversions over the SCS catalysts occurred at around 400 C but were not shown at all with conventional catalysts. In addition, contrary to the conventional catalysts, the SCS catalysts exhibited superior activity with no sign of deactivation in the temperature range between ~400 and 800 C. 2018 by the authors. Licensee MDPI, Basel, Switzerland.Acknowledgments: This paper was made possible by an NPRP Grant #6-290-1-059 from the Qatar National Research Fund (a member of Qatar Foundation). The statements made herein are solely the responsibility of the authors.Scopu

Prevalence of somatisation and psychologisation among patients visiting primary health care centres in the State of Qatar

Background: Medically unexplained somatic complaints are among the most common clinical presentations in primary care in developing countries and they are considerable burden for patients and health care system. Objectives: The aim of this study was to determine the prevalence of somatisation in comparison to psychologisation among a sample of Qatari patients who were visiting primary health care (PHC) centres and to investigate the clinical and socio-demographic characteristics of somatisers (STs) and psychologisers (PGs). Method: The survey was conducted among PHC Qatari patients during the period from January to July 2007. About 2,320 patients were approached, of whom 1,689 agreed to participate and responded to the questionnaire. Among the studied Qatari patients, 404 patients were identified for clinical interview. The first stage of the study was conducted with the help of general practitioners, using the 12-item General Health Questionnaire. The second stage was carried out by a consultant using the Clinical Interview Schedule. A specific operational criterion was used to identify STs and PGs. Results: The prevalence rate of STs among the total studied sample was 12.4%, while the PGs were 11.5%. Among the identified psychiatric cases, the proportion of STs (52%) was higher than PGs (48%). Most of the diagnostic categories were more prevalent among PGs. The dissatisfaction at work and stressful life events within 12 months before the onset of the presenting symptoms were the three postulated determinants which were significantly more among STs than PGs. Conclusion: The prevalence of somatised mental disorder was little higher than the psychologised mental disorder. The prevalence of somatisation and psychologisation is comparable with other reported studies from the Middle-East and Western countries. Dissatisfaction at work and stressful life events were significantly higher among STs than PGs.Keywords: somatisers; psychologisers; primary health care; determinants; Arab cultur

Galvanic exchange as a novel method for carbon nitride supported coag catalyst synthesis for oxygen reduction and carbon dioxide conversion

A bimetallic alloy of CoAg nanoparticles (NPs) on a carbon nitride (CN) surface was synthesized using a galvanic exchange process for the oxygen reduction reaction (ORR) and carbon dioxide electrocatalytic conversion. The reduction potential of cobalt is ([Co2+(aq) + 2e? ? Co(s)], ?0.28 eV) is smaller than that of Ag ([Ag+(aq) + e? ? Ag(s)], 0.80 eV), which makes Co(0) to be easily replaceable by Ag+ ions. Initially, Co NPs (nanoparticles) were synthesized on a CN surface via adsorbing the Co2+ precursor on the surface of CN and subsequently reducing them with NaBH4 to obtain Co/CN NP. The Co NPs on the surface of CN were then subjected to galvanic exchange, where the sacrificial Co atoms were replaced by Ag atoms. As the process takes place on a solid surface, only the partial replacement of Co by Ag was possible generating CoAg/CN NPs. Synthesized CoAg/CN bimetallic alloy were characterized using different techniques such as powder x-ray diffraction (PXRD), x-ray photoelectron spectroscopy (XPS), transmission electron microscopy (TEM), scanning electron microscopy (SEM), and electron diffraction spectroscopy (EDS) to confirm the product. Both the catalysts, Co/CN and CoAg/CN, were evaluated for oxygen reduction reaction in 1M KOH solution and carbon dioxide conversion in 0.5 M KHCO3. In the case of ORR, the CoAg/CN was found to be an efficient electrocatalyst with the onset potential of 0.93 V, which is comparable to commercially available Pt/C having Eonset at 0.91 V. In the electrocatalytic conversion of CO2, the CoAg/CN showed better performance than Co/CN. The cathodic current decreased dramatically below ?0.9V versus Ag/AgCl indicating the high conversion of CO2. - 2019 by the authors. Licensee MDPI, Basel, Switzerland.Acknowledgements: The authors would like to gratefully acknowledge financial support from Total Research & Technology Feluy (Grant Number: QUEX-CENG-TRT-17/18) in conducting this research. The statements made herein are solely the responsibility of the authors. The authors also wish to gratefully acknowledge the Gas Processing Centre (GPC) at Qatar University for carrying out XRD and XPS analysis, and the Central Laboratory Unit (CLU) at Qatar University for services related to electron microscopy.Scopu

Reaction kinetics of carbon dioxide with aqueous solutions of l-Arginine, Glycine & Sarcosine using the stopped flow technique

The use of amino acids as potential solvents for carbon dioxide (CO2) capture has been considered by a number of researchers. However, very little is known about the kinetics and mechanism of amino acids-CO2 reactions. In this work, we investigate the reactions of three amino acids (l-Arginine, Glycine and Sarcosine) with CO2 in aqueous media using stopped-flow conductivity technique. The experiments were performed at temperatures between 293 and 313K and amino acids concentrations were in the range of 0.05–0.2 molar. The overall rate constants (kov) was found to increase with increased amino acid concentration and solution temperature. Both zwitterion and termolecular mechanisms were used to model and interpret the data. However, the Zwitterion mechanism was found to be the preferred one. From the stopped-flow results at pH around 6, we found that neutral l-Arginine, Glycine and Sarcosine react with CO2(aq) with k(M−1s−1)=2.81×1010exp(−4482.9T(K)), k(M−1s−1)=3.29×1013exp(−8143.7T(K)) and k(M−1s−1)=3.90×1013exp(−7991.0T(K)) respectively. The corresponding activation energies are 37.28kJmol−1, 67.71kJmol−1 And 66.44kJmol−1 respectively. A comparison between the kinetics of the three amino acids showed that Arginine exhibits highest reaction rate with CO2 followed by Sarcosine and then Glycine. The technique and results obtained from this work can be used as strong tools in the development of efficient new solvents for the removal of CO2 from flue and industrial gases.This paper was made possible by an NPRP Grant # 7-1154-2-433 from the Qatar National Research Fund (a member of Qatar Foundation)

B-cell activating factor (BAFF), BAFF promoter and BAFF receptor allelic variants in hepatitis C virus related Cryoglobulinemic Vasculitis and Non-Hodgkin's Lymphoma

Cryoglobulinemic Vasculitis (CV) is an autoimmune/lymphoproliferative disorder associated with HCV infection that in 5%–10% of cases evolves into a B cell Non-Hodgkin's Lymphoma (NHL). B-cell activating factor (BAFF) is a key regulator in B-cell development and survival. Particular genetic variants are responsible for BAFF signaling impairment in autoimmune and neoplastic diseases. We evaluated BAFF and BAFF-receptor (BAFF-R) polymorphisms in order to determine if they predispose to HCV-related CV and NHL. The analysis was performed on 416 HCV-chronically infected patients: 136 HCV without signs/symptoms of lymphoproliferations/autoimmunity (HCV), 166 HCV with CV (HCV-CV) and 114 HCV with NHL (HCV-NHL). Rs9514828 SNP on BAFF promoter, rs61756766 on BAFF-R and rs12428930 on the BAFF gene were evaluated by Real-Time PCR. Concerning rs9514828, the frequency of C/T genotype was significantly higher in HCV-CV than in HCV. The difference in the distribution of the T/T mutant genotype in HCV-CV compared to HCV was significant as well as the distribution of C/T and T/T genotype in HCV-NHL versus HCV. T minor allele was more frequent in HCV-NHL and HCV-CV than in HCV. The distribution of C/T + T/T (for the dominant model of penetrance C/T + T/T vs. C/C) was significantly higher in HCV-CV and HCV-NHL than in HCV. Genotyping of rs61756766 on BAFF-R coding gene, revealed C/T heterozygosis at a frequency of 11% in HCV-NHL versus 3% in HCV. The T minor allele frequency was higher in HCV-NHL than in HCV. No differences emerged by genotyping rs12428930 SNP on BAFF coding gene. Our results reinforce the hypothesis that BAFF/BAFF-R genetic pattern has a role in the pathogenesis of HCV-related lymphoproliferations. BAFF/BAFF-R variants could identify a risk haplotype for HCV related CV and NHL and a BAFF/BAFF-R genetic profile assessment could potentially contribute to tailoring anti-BAFF therapy by identifying patients with BAFF alterations in which the treatment could be more beneficial

Cleaning of ceramic membranes for produced water filtration

The application of ceramic microfiltration membranes to the tertiary treatment of produced water from an Arabian Gulf oilfield has been studied using a dedicated pilot plant. Studies were based on a previously published protocol in which the retentate stream was recycled so as to successively increase the feed concentration throughout the experimental run. Chemical cleaning in place (CIP) was applied between each run and the flux and permeability recovery recorded for various cleaning protocols studied, the CIP being based on the combination of caustic soda (NaOH) and citric acid. Surface analysis of the membrane, and specifically its hydrophilicity, was also conducted. Results indicated the main influencing factor on permeability recovery from the CIP to be the employment of backflushing during the CIP itself. A final flux of 700 L m−2 h−1 was sustained through the application of 6 wt% NaOH with 6 wt% citric acid combined with backflushing at approximately twice the rate of the filtration cycle flux. A consideration of the impact of this flux value on the viability of two commercially-available ceramic membrane technologies indicated the footprint incurred to be slightly lower than that of the upstream induced gas flotation technology and corroborated a previously published estimate. The flux was sustained despite surface analysis indicating a loss of the innate hydrophilicity of the ceramic membrane

Effect of nickel on combustion synthesized copper/fumed-SiO2 catalyst for selective reduction of CO2 to CO

In this study, we explore the effect of nickel incorporation in Cu/fumed-SiO2 catalyst for CO2 reduction reaction. Two catalysts, Cu and CuNi supported on fumed silica were synthesized using a novel surface restricted combustion synthesis technique, where the combustion reaction takes place on the surface of the inert fumed-SiO2 support. An active solution consisting of a known amount of metal nitrate precursors and urea (fuel) was impregnated on fumed silica. The catalyst loading was limited to 1 wt% to ensure localized combustions on the surface of fumed-SiO2 by restricting the combustion energy density. The synthesized catalysts were tested for CO2 hydrogenation reaction using a tubular packed bed reactor between temperature 50°C and 650°C, where Cu/SiO2 showed high CO2 conversion to carbon monoxide, and the addition of Ni further improved the catalytic performance and showed some tendency for methane formation along with CO. Moreover, both the catalysts were highly stable under the reaction conditions and did not show any sign of deactivation for ~42 hours time on stream (TOS). The catalysts were characterized using X-ray diffractometer (XRD), scanning electron microscope/energy dispersive X-ray spectrometer (SEM/EDX), transmission electron microscope (TEM), and the Brunauer-Emmet-Teller (BET) surface area measurement technique to understand their structural properties and to assess the effect of CO2 conversion reaction. In situ DRIFTS was also used to investigate the reaction pathway followed on the surface of the catalysts.This publication was made possible by NPRP grant (NPRP8-509-2-209) from the Qatar National Research Fund (a member of Qatar Foundation). The statements made herein are solely the responsibility of the authors. The authors also gratefully acknowledge the Center for Advanced Materials (CAM) at Qatar University for services related to XRD analysis. The SEM and TEM analyses were accomplished in the Central Laboratory Unit, Qatar University, and the authors greatly appreciate their assistance in the characterization of the samples. Open Access funding provided by the Qatar National Library.Scopu

Discovering study-specific gene regulatory networks

This article has been made available through the Brunel Open Access Publishing Fund.Microarrays are commonly used in biology because of their ability to simultaneously measure thousands of genes under different conditions. Due to their structure, typically containing a high amount of variables but far fewer samples, scalable network analysis techniques are often employed. In particular, consensus approaches have been recently used that combine multiple microarray studies in order to find networks that are more robust. The purpose of this paper, however, is to combine multiple microarray studies to automatically identify subnetworks that are distinctive to specific experimental conditions rather than common to them all. To better understand key regulatory mechanisms and how they change under different conditions, we derive unique networks from multiple independent networks built using glasso which goes beyond standard correlations. This involves calculating cluster prediction accuracies to detect the most predictive genes for a specific set of conditions. We differentiate between accuracies calculated using cross-validation within a selected cluster of studies (the intra prediction accuracy) and those calculated on a set of independent studies belonging to different study clusters (inter prediction accuracy). Finally, we compare our method's results to related state-of-the art techniques. We explore how the proposed pipeline performs on both synthetic data and real data (wheat and Fusarium). Our results show that subnetworks can be identified reliably that are specific to subsets of studies and that these networks reflect key mechanisms that are fundamental to the experimental conditions in each of those subsets

Drivers of MERS-CoV Emergence in Qatar

MERS-CoV (Middle East respiratory syndrome corona virus) antibodies were detected in camels since 1983, but the first human case was only detected in 2012. This study sought to identify and quantify possible drivers for the MERS-CoV emergence and spillover to humans. A list of potential human, animal and environmental drivers for disease emergence were identified from literature. Trends in possible drivers were analyzed from national and international databases, and through structured interviews with experts in Qatar. The discovery and exploitation of oil and gas led to a 5-fold increase in Qatar GDP coupled with a 7-fold population growth in the past 30 years. The lifestyle gradually transformed from Bedouin life to urban sedentary life, along with a sharp increase in obesity and other comorbidities. Owing to substantial governmental support, camel husbandry and competitions flourished, exacerbating the already rapidly occurring desertification that forced banning of free grazing in 2005. Consequently, camels were housed in compact barns alongside their workers. The transition in husbandry leading to high density camel farming along with increased exposure to humans, combined with the increase of camel movement for the racing and breeding industry, have led to a convergence of factors driving spillover of MERS-CoV from camels to humans