Charting service quality gaps

Some of the most influential models in the service management literature (Parasuraman et al., 1985; Grönroos, 1990) focus on the concept of service quality gap (SQG). Parasuraman et al. (1985) define a pioneering model with five SQGs, the concepts of which are amplified in Brogowicz et al.’s (1990) model. The latter has five types of encompassing gaps: information and feedback-related gaps; design-related gaps; implementation-related gaps; communication-related gaps; and customers’ perceptions and expectations related gaps. Additionally to this model amplification, other authors (e.g., Brown & Swartz, 1989) have pointed to relevant SQGs that have not been considered previously. This paper integrates current models and a group of SQGs dispersed through the literature in a new comprehensive model. It draws a link between the model and the stages of a strategy process, emphasising the SQGs’ impact on the process and raising relevant research questions.FCT, FEUALG, UALG

Utilizing ChatGPT to Address Billing & Coding Gaps Among Rural Nurse Practitioners

Over 75% of new healthcare providers report feeling unprepared to manage billing and coding requirements. The challenge is in part a result of limited coverage of these topics in advanced practice curricula and the lack of free, accessible, and up-to-date coding resources. This quality improvement project explored the potential of ChatGPT as an innovative tool to support rural nurse practitioners in Tennessee with billing and coding challenges. Using the IHI Model for Improvement, two Plan-Do-Study-Act cycles were conducted to assess ChatGPT’s effectiveness as a billing and coding resource. The first cycle evaluated ChatGPT\u27s accuracy in generating Current Procedural Terminology (CPT) codes. The second cycle implemented a pilot study in which rural NPs used ChatGPT as a coding tool. Results indicated that ChatGPT achieved an accuracy rate of 89% in generating Evaluation and Management (E/M) codes and a 90% accuracy in generating procedural codes. Additionally, 55% of participants expressed interest in using ChatGPT for coding again and approximately 60% reported that ChatGPT was not difficult to use. Nurse practitioners with less than three years of experience reported lower perceived proficiency in billing and coding, highlighting the potential of ChatGPT to enhance confidence and skill development. These findings suggest that ChatGPT can help streamline billing and coding processes, reduce administrative burdens, and support rural healthcare providers in developing essential skills. This project demonstrates that ChatGPT is a valuable, accessible, on-demand resource that may improve healthcare efficiency, particularly for providers in underserved areas

Utilizing ChatGPT to Address Billing & Coding Gaps Among Rural Nurse Practitioners

Over 75% of new healthcare providers report feeling unprepared to manage billing and coding requirements. The challenge is in part a result of limited coverage of these topics in advanced practice curricula and the lack of free, accessible, and up-to-date coding resources. This quality improvement project explored the potential of ChatGPT as an innovative tool to support rural nurse practitioners in Tennessee with billing and coding challenges. Using the IHI Model for Improvement, two Plan-Do-Study-Act cycles were conducted to assess ChatGPT’s effectiveness as a billing and coding resource. The first cycle evaluated ChatGPT\u27s accuracy in generating Current Procedural Terminology (CPT) codes. The second cycle implemented a pilot study in which rural NPs used ChatGPT as a coding tool. Results indicated that ChatGPT achieved an accuracy rate of 89% in generating Evaluation and Management (E/M) codes and a 90% accuracy in generating procedural codes. Additionally, 55% of participants expressed interest in using ChatGPT for coding again and approximately 60% reported that ChatGPT was not difficult to use. Nurse practitioners with less than three years of experience reported lower perceived proficiency in billing and coding, highlighting the potential of ChatGPT to enhance confidence and skill development. These findings suggest that ChatGPT can help streamline billing and coding processes, reduce administrative burdens, and support rural healthcare providers in developing essential skills. This project demonstrates that ChatGPT is a valuable, accessible, on-demand resource that may improve healthcare efficiency, particularly for providers in underserved areas

Visual attention and action: How cueing, direct mapping, and social interactions drive orienting

Despite considerable interest in both action perception and social attention over the last 2 decades, there has been surprisingly little investigation concerning how the manual actions of other humans orient visual attention. The present review draws together studies that have measured the orienting of attention, following observation of another’s goal-directed action. Our review proposes that, in line with the literature on eye gaze, action is a particularly strong orienting cue for the visual system. However, we additionally suggest that action may orient visual attention using mechanisms, which gaze direction does not (i.e., neural direct mapping and corepresentation). Finally, we review the implications of these gaze-independent mechanisms for the study of attention to action. We suggest that our understanding of attention to action may benefit from being studied in the context of joint action paradigms, where the role of higher level action goals and social factors can be investigated

Central nervous system radiation syndrome in mice from preferential 10B(n, alpha)7Li irradiation of brain vasculature

Ionizing radiations were directed at the heads of anesthetized mice in doses that evoked the acute central nervous system (CNS) radiation syndrome. Irradiations were done using either a predominantly thermal neutron field at a nuclear reactor after intraperitoneal injection of 10B-enriched boric acid or 250-kilovolt-peak x-rays with and without previous intraperitoneal injection of equivalent unenriched boric acid. Since 10B concentrations were approximately equal to 3-fold higher in blood than in cerebral parenchyma during the reactor irradiations, more radiation from alpha and 7Li particles was absorbed by brain endothelial cells than by brain parenchymal cells. Comparison of the LD50 dose for CNS radiation lethality from the reactor experiments with the LD50 dose from the x-ray experiments gives results compatible with morphologic evidence that endothelial cell damage is a major determinant of acute lethality from the CNS radiation syndrome. It was also observed that boric acid is a low linear energy transfer radiation-enhancement agent in vivo.Proc Natl Acad Sci U S

‘How, for God’s sake, can I be a good Muslim?' Gambian Youth in Search of a Moral Lifestyle

By analysing the case study of a young Muslim man's conversion within and between different expressions of Islam in the Gambia, this article challenges common understandings of conversion that see it as a transition from one form of religious belief or identity to another, as well as theories of Islam's place in Africa that distinguish between ‘local’ traditions and ‘world’ religions. The ethnographic case study illustrates that, for Gambian youth, conversion is not a unilinear path but entails the continuous making of moral negotiations and a preparedness to reflect on the ambiguity of selfhood – an inevitable result of the making of these negotiations

Shotgun Phage Display - Selection for Bacterial Receptins or other Exported Proteins

Shotgun phage display cloning involves construction of libraries from randomly fragmented bacterial chromosomal DNA, cloned genes, or eukaryotic cDNAs, into a phagemid vector. The library obtained consists of phages expressing polypeptides corresponding to all genes encoded by the organism, or overlapping peptides derived from the cloned gene. From such a library, polypeptides with affinity for another molecule can be isolated by affinity selection, panning. The technique can be used to identify bacterial receptins and identification of their minimal binding domain, and but also to identify epitopes recognised by antibodies. In addition, after modification of the phagemid vector, the technique has also been used to identify bacterial extracytoplasmic proteins