Reinventing Organizations with Information and Communication Technologies

Based on Carr's famous question "Do ICT matter?" the chapter analyses impacts of ICT on organisations and challenges of ICT to the business environment. a final session proposes best practices based on some multinational cases

Public sector innovativeness and public values through information and communication technologies

In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences and value for society [2]. The literature also questions "the paradox of publicness" [3, 4] by referring the "special status of public organization" claim of [5] and "publicness theory" of [6]. Given that public organizations have different characteristics with regard to operational processes and organizational structures operating in a particularized environment [7:6], they pursue different ends [5]. Replying to these big questions, we put forward public sector innovation (PSI) and co-creation of public values (PVs) as particularly important when contextual and conditional indicators are at the table. PVs and innovations in government may serve the government to reorganize PA as a whole through producing holistic and long-term strategies to enhance public service delivery system in a multi-actor-environment. For this we need a functional mediator, thus we employ information and communication technologies (ICTs). Through ICT-led tools, various and differentiated stakeholders can meet on a continuous base to frame the collective ground. For governments, ICTs may well be used to realize collaboration, coordination, and co-creation values that would alleviate some of the issues addressed via the big questions

Public sector innovativeness and public values through information and communication technologies

In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences and value for society [2]. The literature also questions “the paradox of publicness” [3, 4] by referring the “special status of public organization” claim of [5] and “publicness theory” of [6]. Given that public organizations have different characteristics with regard to operational processes and organizational structures operating in a particularized environment [7:6], they pursue different ends [5]. Replying to these big questions, we put forward public sector innovation (PSI) and co-creation of public values (PVs) as particularly important when contextual and conditional indicators are at the table. PVs and innovations in government may serve the government to reorganize PA as a whole through producing holistic and long-term strategies to enhance public service delivery system in a multi-actor-environment. For this we need a functional mediator, thus we employ information and communication technologies (ICTs). Through ICT-led tools, various and differentiated stakeholders can meet on a continuous base to frame the collective ground. For governments, ICTs may well be used to realize collaboration, coordination, and co-creation values that would alleviate some of the issues addressed via the big questions. © 2019 Copyright held by the owner/author(s). Publication rights licensed to ACM

Disentangling Digital Divide and Trust

Part 2: eParticipation ImplementationsInternational audienceIn Switzerland internet voting is currently being introduced in a piecemeal fashion. Since the first trials in 2003 an increasing number of Swiss cantons is offering the digital voting channel to its citizens either living in Switzerland or abroad. So far the question whether the introduction of internet voting in Switzerland would increase the digital divide, favoring the well educated, economically better off citizens could not be answered in a conclusive way. As yet bi- and multi-variate regression analyses of survey data showed that general trust in the internet and in internet voting in particular outweigh the effect of the typical digital divide variables. There is, however, so far no study trying to disentangle the two types of variables by applying structural equation modeling. In the present study we test whether digital divide variables have a direct effect on general support of internet voting in the Swiss population or whether they should rather be treated as exogenous variables of general trust in the Internet and of internet voting in particular. We therefore put forward a structural equation model which helps us to disentangle direct and indirect effects on internet voting affinity. In order to test our model we are using the first Swiss population survey exclusively conducted on the topic of internet voting in April 2016