Organisationskultur. Eine Konkretisierung aus systemtheoretischer Perspektive

Kühl S. Organisationskultur. Eine Konkretisierung aus systemtheoretischer Perspektive. Managementforschung. 2018;28(1):7-35.Die Bestimmung des Verhältnisses von Informalität und Organisationskultur bereitet in der Organisationstheorie Schwierigkeiten. Das liegt daran, dass der Begriff Informalität häufig stillschweigend durch den Begriff der Organisationskultur ersetzt wurde, ohne dass dafür eine präzise, abgrenzungsscharfe Definition vorgenommen worden wäre. Unter Rückgriff auf Überlegungen von Dario Rodríguez argumentiert dieser Artikel, dass die beiden Begriffe Organisationskultur und Informalität das gleiche Phänomen bezeichnen: die nichtentschiedenen Entscheidungsprämissen einer Organisation. Dabei wird systematisch zwischen „unentscheidbaren Entscheidungsprämissen“ und „prinzipiell entscheidbaren, aber nicht entschiedenen Entscheidungsprämissen“ unterschieden. Es wird gezeigt, wie sich mit einer präzisen Bestimmung über das Konzept der Entscheidungsprämissen Ordnung in die „wilden Merkmallisten“ der Literatur sowohl über Informalität als auch Organisationskultur bringen lässt und empirische Phänomene genauer erfasst werden können

“Why would you want to do that?” : defining emotional dirty work

This article considers how and why people work with difficult emotions. Extending Hughes’ typology of the physical, social and moral taints that constitute ‘dirty work’ the article explores the nature of a previously neglected and undefined concept, emotional dirt. Drawing on data from a situated ethnographic study of Samaritans, we consider how the handling of difficult and burdensome emotions, which are often written out of rational accounts of work, is outsourced to others who act as society’s agents in the containment of emotional dirt. We provide the first explicit definition of emotional dirt, and contribute an extension to the existing tripartite classification of occupational taint. Moreover, in naming emotional dirt we seek to open up a sphere of research dedicated to understanding its emergence, nature and relational effects. To this end we demonstrate how taint emerges as a sociological consequence of the performance of emotional labour as emotional dirty work, whilst considering how management of the difficult, negative or out-of-place emotions of others can be framed as a positive experience such that it can be good to feel bad when handling emotional dirt

Compassion at Work

Compassion is an interpersonal process involving the noticing, feeling, sensemaking, and acting that alleviates the suffering of another person. This process has recently received substantial attention by organizational researchers and practitioners alike. This article reviews what researchers currently know about compassion as it unfolds in dyadic interactions in work organizations. We begin by reviewing what we know about the benefits of compassion for the person who is suffering, for the provider of compassion, and for third parties who witness or hear about compassion at work. The heart of the article focuses on what research tells us about embedding compassion in the personal, relational, and organizational contexts in which compassion takes place. We conclude by discussing implications for practice and for the future research agenda regarding this vital interpersonal process.Workman1_Compassion_at_Work.pdf: 6182 downloads, before Aug. 1, 2020