Assessing the candidate in the selection interview: The role of interviewer's personality

U ovoj studiji ispitivan je relativni doprinos ličnosti osobe koja vodi intervju i njene procene ličnosti kandidata u predviđanju ocene pogodnosti kandidata za posao koju daje ta osoba, kao i moderatorski efekat ličnosti osobe koja vodi intervju na odnos između ocena ličnosti kandidata i njegove pogodnosti za posao. Rezultati su pokazali da su ocene Big Five crta ličnosti kandidata povezane sa procenama pogodnosti kandidata za posao, kao i crte Saradljivosti i Ekstraverzije osobe koja vodi intervju. Otvorenost za iskustvo i Saradljivost osobe koja vodi intervju imale su moderatorski efekat na odnos između ocena crta ličnosti kandidata od strane osobe koja vodi intervju i procene pogodnosti kandidata za posao. Rezultati otkrivaju ulogu koju Saradljivost, Ekstraverzija i Otvorenost za iskustvo osobe koja vodi intervju igraju u proceni kandidata u selekcionom intervjuu.The study explores the relative contribution of interviewers' personality and interviewers' ratings of candidate's personality in predicting interviewers' ratings of candidate's job suitability and examines the moderating effect of interviewers' personality on the relationship between ratings of candidate's personality and job suitability. Results showed that ratings of candidate's Big Five personality traits were related to ratings of candidate's job suitability, as well as were interviewers' Agreeableness and Extraversion. Interviewers' Openness and Agreeableness had a moderating effect on the relationship between interviewers' ratings of candidate's personality traits and ratings of candidate's job suitability. Results reveal the role that interviewer's Agreeableness, Extraversion and Openness play in the assessment of candidate in the selection interview

Organizational changes and job satisfaction in the hospitality industry in Serbia

It is very important to investigate what factors influence a high level of the service customer orientation of hotels employees under the conditions of the transition and a high rate of the unemployment. One of the conclusions of the research is that management of the hotels in Serbia don't fully recognize the potentials of the knowledge of employees as a possible competitive advantage during organizational changes in a high competitive global environment. Since job satisfaction is one the most important factor which influences readiness for organizational changes of employees we investigate in the study the relationships between job satisfaction, perceptions of organizational customer climate, cultural dimensions and employees customer orientation among front-line employees in the hotel industry in a non-Western country in the transition. Data for the current study were collected through the use of a survey instruments completed by front-line employees in several hotels in the north province of Serbia -Vojvodina. This part of Serbia is one of the most developed part of Serbia and tourism industry is one of the important factors of the economic development of the region

A six-factor model of brand personality and its predictive validity

The study examines applicability and usefulness of HEXACO-based model in the description of brand personality. Following contemporary theoretical developments in human personality research, Study 1 explored the latent personality structure of 120 brands using descriptors of six personality traits as defined in HEXACO model: Honesty-Humility, Emotionality, Extraversion, Agreeableness, Conscientiousness, and Openness. The results of exploratory factor analyses have supported HEXACO personality six-factor structure to a large extent. In Study 2 we addressed the question of predictive validity of HEXACO-based brand personality. Brand personality traits, but predominantly Honesty-Humility, accounted for substantial amount of variance in prediction of important aspects of consumer-brand relationship: attitude toward brand, perceived quality of a brand, and brand loyalty. The implications of applying HEXACO-based brand personality in marketing research are discussed

Relationships among Shopping Quality and Corporate Social Responsibility of Shopping Centers and Consumer Satisfaction: Case from Novi Sad (Serbia)

Taking into consideration satisfied customer as necessary for business maintenance, companies are trying to discover determinants which have the biggest influence on their consumer satisfaction. Here are presented two factors that have influence on consumer satisfaction in shopping centers: quality of shopping and corporate social responsibility. In this research, each of these factors had six elements. The results of the regression analysis are that “Value for money in stores” (beta=0.387, p=0.000) has the greatest impact on satisfaction when shopping quality performance is concerned, and that “Retailer support for (national/local) cultural and sport events“ (beta=0.333, p<0.001) has the greatest impact on satisfaction in the case of CSR performance. Further analysis showed the difference in consumer perception of corporate social responsibility, depending on their occupation and level of education. It is also important to mention that consumers with environment and empathic concern have higher scores perception of CSR. However, there is not statistically important difference in consumer perception of shopping quality in shopping center

Applications of verbal production analysis in the selection interview

U selekcionom intervjuu verbalna produkcija ima dvojaku ulogu, sa jedne strane predstavlja sredstvo kojim kandidat ispoljava svoj unutrašnji svet, a sa druge strane za intervjuera predstavlja izvor informacija o karakteristikama kandidata. Dosadašnja bazična istraživanja su pokazala da se ličnost manifestuje u verbalnoj produkciji i da se na osnovu verbalne produkcije može proceniti ličnost osobe. Međutim, postavlja se pitanje da li verbalna produkcija predstavlja izvor informacija o ličnim karakteristikama u primenjenom kontekstu. Predmet ovog istraživanja je ispitivanje načina na koji se ličnost i inteligencija manifestuju u verbalnoj produkciji kandidata u selekcionom intervjuu, kao i utvrđivanje verbalnih znakova kojima se eksperti služe kako bi procenili inteligenciju, ličnost i podobnost kandidata za obavljanje posla. Audio-snimci 238 selekcionih intervjua sa različitim kandidatima su transkribovani i analizirani programom za automatsku analizu teksta LIWCser. Kandidati su popunili test inteligencije i S formu testa HEXACO-PI-R. Audio-snimke intervjua preslušavala su četiri nezavisna procenjivača, koja su nakon toga procenjivala inteligenciju, ličnost i podobnost kandidata. Rezultati su pokazali da odnos verbalne produkcije sa inteligencijom i samoprocenjenim crtama ličnosti, kao i sa procenom inteligencije, ličnosti i podobnosti kandidata u izvesnoj meri odgovara bazičnim istraživanjima, pri čemu se korelacije kreću u opsegu od .139 do .583. Međutim, za razliku od svakodnevnog govora, u poslovnom kontekstu su manje zastupljene reči koje se odnose na emocije i biološke procese, a više veznici i reči koje se odnose na posao i kauzaciju. Takođe, postoje i izvesne razlike u manifestaciji Poštenja, Emocionalnosti, Saradljivosti i Otvorenosti u verbalnoj produkciji. Konačno, u selekcionom intervjuu se za procenu Poštenja, Saradljivosti, Savesnosti i inteligencije koriste donekle različiti verbalni znakovi u odnosu na svakodnevni govor. Nalazi ukazuju na to da verbalna produkcija kandidata može da pruži dodatne informacije o kandidatu i da prevaziđe neke nedostatke tradicionalnih tehnika selekcije.In the selection interview, verbal production has two functions, it represents the medium that enables candidates to express their inner world and for interviewers it serves as a source of information for assessing candidates’ characteristics. Previous research have found markers of personality in everyday verbal production and demonstrated that observers rely on linguistic cues when making personality judgments. However, those studies were unable to conclude weather verbal production represents additional source of information about personal characteristics in an applied context. The aim of this research was to investigate the way in which personality and intelligence manifest themselves in the verbal production in the selection interview, as well as to reveal the verbal cues that experts use for assessing intelligence, personality and candidate’s job suitability. Audio-recordings of 238 selection interviews were transcribed and analyzed with the program for automatic text analysis LIWCser. Candidates completed intelligence test and HEXACO-PI-R S form. Four independent raters listened to audio-recordings of interviews and afterwards judged candidates’ intelligence, personality and job suitability. Results showed that in the selection interview, the markers of candidates’ intelligence and personality in verbal production, and the relationship between the verbal production and ratings of candidates’ intelligence, personality and job suitability were to a certain extent similar to the findings obtained in the basic research, with correlations ranging from .139 to .583. However, in the business context words related to emotions and biological processes are less represented, while conjunctions and words related to work and causation are more represented than in everyday verbal production. Additionally, there were some differences in the manifestation of Honesty, Emotionality, Agreeableness and Openness in the verbal production. Finally, in the selection interview experts used somehow different verbal cues for assessing Honesty, Agreeableness, Consciousness and intelligence than those used in natural setting. Findings imply that verbal production in the selection interview can provide additional information about candidate and overcome some shortcomings of the traditional selection techniques

Challenges and importance of food safety management in hospitality industry

A survey of the degree of importance consumers attach to the food safety management in accommodation facilities offering food was carried out. Consumers, that is, potential guests, without exception, attach importance to food safety comparable to the importance they attach to sensory properties of food, nutritional value of food and efficiency of service, which from the aspect of business success further emphasizes the need for transparent management of food safety in accommodation facilities offering food. With the aim of comparing the complexity, challenges and importance of food safety management in accommodation facilities that provide combined tourist accommodation and catering services depending on the type of facility, analysis of the complexity of food safety issues was performed depending on the type of facility. The obtained results suggest that the complexity of food safety management depends on the type of facility and is most pronounced in facilities such as hotels and motels. For the case of accommodation facilities with complex food offer, such as hotels, the challenges of food safety were considered through interviews with responsible staff in hotels. The challenges of managing food safety in these facilities are numerous and conditioned by various factors, starting from the diversity of the raw materials, through the compactness of the space, to the challenges related to the establishment of a traceability system. In the complex environment of food safety management in hotels, the knowledge of staff is invaluable

Strategic adjustment of Serbia s tourist economy to market changes

Permanentno prilagođavanje tržišnim promenama ukupne turističke privrede Srbije, predstavlja njeno strategijsko prilagođavanje. U tom smislu sagledavane su dimenzije i strukturne odlike turističkog tržišta, a posebno funkcionalne karakteristike tražnje i ponude. Analizirani su faktori  konkurentnosti turističke ponude. Posebno su obrađeni procesi i složenost promena na turističkom  tržištu kao što su:  dugoročne promene u pokretačkim faktorima turističke traženje, dugoročne tendencije i promene u međunarodnom turističkom poslovanju,  faktori i efekti globalizacije poslovanja u turizmu. U strategijskom prilagođavanju preduzeća turističke privrede, kao i ostalih učesnika u turističkoj ponudi promenama tražnje, pošlo se od procesa formulisanja strategije a potom od tehnološkog i tržišnog prilagođavanja usluga i ostalih instrumenata marketinga.  Zatim je  ukazano na prilagođavanje organizacione strukture preduzeća na turističkom tržištu, a posebno na strategijsko i taktičko upravljanje tražnjom. Obuhvaćen je i koncept strategijskog upravljanja turističkom destinacijom. U daljem istraživanju obuhvaćene su strategijske  osnove razvoja Srbije kao turističke destinacije.  Naročito je ukazano na strategije transformacije preduzeća. Poboljšanje ukupne organizovanosti turističke privrede Srbije podrazumeva unapređenje proizvoda i ostalih instrumenata tržišnog nastupa turističke ponude.  To podrazumeva i strategijsko unapređivanje prodajno-promotivnih aktivnosti.  Dati su elemnti perspektive razvoja turizma Srbije do  2010 godine, zajedno sa ekološkom komponentom turističkog proizvoda Srbije.Permanent adjusting of the overall Serbian touristic economy to the market changes represent a form  of its strategic adjustment. Dimensions and structural characteristics of the tourist market, and especially the functional characteristics of demand and offer have been perceived from that aspect. Factors of competitiveness of the tourist offer have also been analyzed. Processes and complexity of changes on the tourist market such as: long term tendencies and changes in motivating  factors of the tourist demand, long-term tendencies and changes in the carrying of business activities in tourism, factors and effects of globalisation of the carrying out of business enterprises in tourist economy, as well as that of the other participants in tourist offer of to do schanges of the demand have been initiated by process of strategy formulation, followed by technological and market adjustments of services and other marketing instruments. At a later stage, adjustment of organizational structure of enterprises to the scanges on the tourist market, and especially strategic and tactical management of the demand have also been pointed out

THE INTERDEPADANCE OF AGRICULTURAL DEVELOPMENT AND RURAL TOURISM

Interdepadance of agricultural development and rural tourism in contemporary conditions will be more important. Agriculture has to provide human survival, as its goal, to provide food, necesary ror the people. In a process of agricultural production, people have changed natural environment ecological conditions. People needs are biger, not only nutritional, but the industrial needs of organic materials. Thats the agricurtural influence in ecosystem transformation. The way and the intensity of rural spaces and agriculturalland using have much more influence and circumstances on the society and country, than on each agricultural worker. The agrarian politics is a factor which should have, as its goal, providing wanted food quantities for domestic population as well as for the export. The agrarian politics have significant influence on the modern country management and enforcement of sustinable agriculture and healthy food production. In Serbia agriculture is not full protected and stimulated. So, theres need of agrarian politics transformation. In that kind of conditions, tourism development is directly dependingon agriculture and living environment protection. Rural tourism and sustainable development is very importante from aspect European integration process. Present state of our agrriculture and tourist industry clearly indicates the necesity to carry out the reform

706 SINTEZA 2014 E-Business in tourism and hospitality industry INFORMATION SYSTEMS SUPPORT TO THE HOSPITALITY MANAGEMENT OF NOVI SAD

Abstract: The task of this paper is to perceive the usage of information technologies in hotel business in Novi Sad, as well as the level of utilization of the present information technologies potentials. In terms of that, the level of computer competence of the employees and the quality of conditions for information technologies implementation in the hotel industry of Novi Sad, are analyzed. The following indicators were examined: computer existence in hotels and in which positions, possibility of the Internet usage and the connection type, the availability of the Internet and data bases to the hotel guests, the existence of the hotel web site presentation, possibility of on-line booking and the existence of hotel information system (HIS). The research for the purpose of this paper was conducted on the sample of five hotels categorized 3* -5*. Data were collected by survey method, using questionnaire as the instrument for collecting necessary data

The Characteristics of Foreign Direct Investments in Serbia

The international movement of capital takes place in three main forms, namely: international mobility of credit capital, portfolio investments and foreign direct investments. Foreign direct investments (Greenfield investments) today are considered as the most desirable form of international capital. They represent such type of capital investment in the company through which ownership control over the company is being acquired. Direct investment of capital can be made in the existing company (modernization, expansion, etc.) abroad, or in the construction of a new capacities ("Greenfield investment"). In both cases the capital owner decides where to invest capital, how to organize production, takes care of the conditions of placements, the financial results of operations and the like, but also bears the risk of doing business. Therefore, foreign direct investments carry the highest business risk, but also bring the most revenue or profit. Foreign direct investments (FDI) play a key role in economic development. When it comes to the exporting countries, export of capital allows increased use of capacities, expansion of markets and new technology development, and essentially comes down to profit maximization, especially in medium and long term. When it comes to importing countries, import of capital provides an additional accumulation, transfer of new technologies and know-how without need to purchase a license, higher exports, the ability to finance new investments which affects the growth of employment, income, labor productivity, increase of budget revenues and other effects.foreign direct investments, investments in Serbia