“Man får nog vara kunnig själv” : En kvalitativ studie om lärarstudenters synsätt på skolbiblioteket i sitt kommande yrke.

The central theme of this study is the school library and how teacher students' view the integration of the library in teaching. Previous research has shown that the teacher programs lack education and knowledge on how to practically make us of the library. The purpose of this study is to investigate what perceptions and experiences future teachers have about the library's function and how they view the integration of the library in their teaching after graduation. To investigate the teacher students' perceptions and experiences, a qualitative analysis was made using semi-structured interviews at one university in Sweden including five primary school teachers and five subject teachers. This study is based on Loertscher's Teacher Taxonomy. One conclusion drawn was that the parents' approach to the library is more decisive than the informants' experiences from their schooling. The teacher students with parents that would read and often bring them to the library are more likely to make use of the library themselves in their future profession. The results show that most teacher students will use the library mainly in the Swedish subject. Furthermore, the results also concluded that the subject teachers in the study more frequently would use the library as a second classroom, a place for the pupil to study individually, or a place for having meetings. Many of the teacher students have good opportunities for future collaboration with the library, what tends to affect the usage is ignorance, the workplace, and the teacher students' previous experiences

Check in – a tradeoff or a win, win? : The hotel guest’s adoption of Self-Service Technology at the check in

Bakgrund Hotellbranschen står inför utmaningar vad gäller att möta gästens ständigt förändrade förväntningar. För att ligga i framkant i gästerbjudandet satsas mer än någonsin på investeringar i teknologi där implementering av SST är en strategi för att överleva. Detta förändrar gästens roll i servicemötet vilket skapar en osäkerhet angående adoption av SST. Syfte Studiens syfte är att från ett kundperspektiv skapa en djupare förståelse för adoption av självserviceteknologi (SST) genom att identifiera och förstå faktorer som triggar en hotellgästs inställning och användande av SST vid incheckning. Genomförande Med avstamp i en litteraturgenomgång genomfördes en förstudie i form av ostrukturerade intervjuer med hotellgäster i syfte att identifiera triggers. Utifrån förstudien och litteraturgenomgången skapades sedan en enkät som analyserades kvantitativt i programmet SPSS för att med stöd av kvalitativa delar från förstudien besvara studiens forskningsfrågor. Slutsats Hotellgästen har generellt en god inställning till SST vid incheckning vilket förklaras mycket av SSTs förmåga att minska kö och väntan. Gästens behov av mänsklig interaktion har dock visat sig hämma adoptionen. SST vid incheckning anses vara en naturlig utveckling men behovet av interaktion tyder på att gästen inte är riktigt redo för hur teknologins framfart förändrar roller och manus i servicemötet. Istället kan interaktion ske utanför incheckningsmomentet, så länge personal finns tillgänglig på gästens villkor finns goda förutsättningar att öka gästens inställning och därmed användande av SST.Background The hotel business is facing great challenges meeting the guest’s constantly pivoted expectations. In order to maintain the guest offering attractive, hotels are investing more than ever in technology with SST as a strategy of survival. This changes the customers’ role which makes the customer adoption doubtful. Purpose  The purpose of this study is to create a deeper knowledge for adoption of SST from a customer perspective. This by identify and understand triggers of a hotel guest’s attitude and intention to use SST at the check in. Completion  With support from a literature review, a pre-study in form of unstructured interviews with hotel guests took place in order to identify triggers. With the pre-study and literature review in mind a survey was carried out and later analysed using the software SPSS. The quantitative analysis was supported by qualitative results from the pre-study in order to fulfil the purpose. Conclusion  The hotel guest has in general a good attitude to SST at the check in which is shown to by a large extent be explained by the ability to reduce queue and waiting time. Thus is the guest’s need for interaction a hinder for adoption. SST at the check in is more or less seen as a natural service progress, but the need for interaction implies that the guest is not quite ready for how technology is changing role and script. Instead interaction can take place separated from the check in - as long as personnel is available for interaction on the guest’s own terms there are good chances to increase their attitude and thereby usage of SST.

Check in – a tradeoff or a win, win? : The hotel guest’s adoption of Self-Service Technology at the check in

Bakgrund Hotellbranschen står inför utmaningar vad gäller att möta gästens ständigt förändrade förväntningar. För att ligga i framkant i gästerbjudandet satsas mer än någonsin på investeringar i teknologi där implementering av SST är en strategi för att överleva. Detta förändrar gästens roll i servicemötet vilket skapar en osäkerhet angående adoption av SST. Syfte Studiens syfte är att från ett kundperspektiv skapa en djupare förståelse för adoption av självserviceteknologi (SST) genom att identifiera och förstå faktorer som triggar en hotellgästs inställning och användande av SST vid incheckning. Genomförande Med avstamp i en litteraturgenomgång genomfördes en förstudie i form av ostrukturerade intervjuer med hotellgäster i syfte att identifiera triggers. Utifrån förstudien och litteraturgenomgången skapades sedan en enkät som analyserades kvantitativt i programmet SPSS för att med stöd av kvalitativa delar från förstudien besvara studiens forskningsfrågor. Slutsats Hotellgästen har generellt en god inställning till SST vid incheckning vilket förklaras mycket av SSTs förmåga att minska kö och väntan. Gästens behov av mänsklig interaktion har dock visat sig hämma adoptionen. SST vid incheckning anses vara en naturlig utveckling men behovet av interaktion tyder på att gästen inte är riktigt redo för hur teknologins framfart förändrar roller och manus i servicemötet. Istället kan interaktion ske utanför incheckningsmomentet, så länge personal finns tillgänglig på gästens villkor finns goda förutsättningar att öka gästens inställning och därmed användande av SST.Background The hotel business is facing great challenges meeting the guest’s constantly pivoted expectations. In order to maintain the guest offering attractive, hotels are investing more than ever in technology with SST as a strategy of survival. This changes the customers’ role which makes the customer adoption doubtful. Purpose  The purpose of this study is to create a deeper knowledge for adoption of SST from a customer perspective. This by identify and understand triggers of a hotel guest’s attitude and intention to use SST at the check in. Completion  With support from a literature review, a pre-study in form of unstructured interviews with hotel guests took place in order to identify triggers. With the pre-study and literature review in mind a survey was carried out and later analysed using the software SPSS. The quantitative analysis was supported by qualitative results from the pre-study in order to fulfil the purpose. Conclusion  The hotel guest has in general a good attitude to SST at the check in which is shown to by a large extent be explained by the ability to reduce queue and waiting time. Thus is the guest’s need for interaction a hinder for adoption. SST at the check in is more or less seen as a natural service progress, but the need for interaction implies that the guest is not quite ready for how technology is changing role and script. Instead interaction can take place separated from the check in - as long as personnel is available for interaction on the guest’s own terms there are good chances to increase their attitude and thereby usage of SST.

“Man får nog vara kunnig själv” : En kvalitativ studie om lärarstudenters synsätt på skolbiblioteket i sitt kommande yrke.

The central theme of this study is the school library and how teacher students' view the integration of the library in teaching. Previous research has shown that the teacher programs lack education and knowledge on how to practically make us of the library. The purpose of this study is to investigate what perceptions and experiences future teachers have about the library's function and how they view the integration of the library in their teaching after graduation. To investigate the teacher students' perceptions and experiences, a qualitative analysis was made using semi-structured interviews at one university in Sweden including five primary school teachers and five subject teachers. This study is based on Loertscher's Teacher Taxonomy. One conclusion drawn was that the parents' approach to the library is more decisive than the informants' experiences from their schooling. The teacher students with parents that would read and often bring them to the library are more likely to make use of the library themselves in their future profession. The results show that most teacher students will use the library mainly in the Swedish subject. Furthermore, the results also concluded that the subject teachers in the study more frequently would use the library as a second classroom, a place for the pupil to study individually, or a place for having meetings. Many of the teacher students have good opportunities for future collaboration with the library, what tends to affect the usage is ignorance, the workplace, and the teacher students' previous experiences