8 research outputs found
AN ENACTIVE APPROACH TO TECHNOLOGICALLY MEDIATED LEARNING THROUGH PLAY
This thesis investigated the application of enactive principles to the design of classroom technolo- gies for young childrenâs learning through play. This study identified the attributes of an enactive pedagogy, in order to develop a design framework to accommodate enactive learning processes. From an enactive perspective, the learner is defined as an autonomous agent, capable of adapta- tion via the recursive consumption of self generated meaning within the constraints of a social and material world. Adaptation is the parallel development of mind and body that occurs through inter- action, which renders knowledge contingent on the environment from which it emerged. Parallel development means that action and perception in learning are as critical as thinking. An enactive approach to design therefore aspires to make the physical and social interaction with technology meaningful to the learning objective, rather than an aside to cognitive tasks. The design framework considered in detail the necessary affordances in terms of interaction, activity and context. In a further interpretation of enactive principles, this thesis recognised play and pretence as vehicles for designing and evaluating enactive learning and the embodied use of technology.
In answering the research question, the interpreted framework was applied as a novel approach to designing and analysing childrenâs engagement with technology for learning, and worked towards a paradigm where interaction is part of the learning experience. The aspiration for the framework was to inform the design of interaction modalities to allow usersâ to exercise the inherent mechanisms they have for making sense of the world. However, before making the claim to support enactive learning processes, there was a question as to whether technologically mediated realities were suitable environments to apply this framework. Given the emphasis on the physical world and action, it was the intention of the research and design activities to explore whether digital artefacts and spaces were an impoverished reality for enactive learning; or if digital objects and spaces could afford sufficient ârealityâ to be referents in social play behaviours. The project embedded in this research was tasked with creating deployable technologies that could be used in the classroom. Consequently, this framework was applied in practice, whereby the design practice and deployed technologies served as pragmatic tools to investigate the potential for interactive technologies in childrenâs physical, social and cognitive learning.
To understand the context, underpin the design framework, and evaluate the impact of any techno- logical interventions in school life, the design practice was informed by ethnographic methodologies. The design process responded to cascading findings from phased research activities. The initial fieldwork located meaning making activities within the classroom, with a view to to re-appropriating situated and familiar practices. In the next stage of the design practice, this formative analysis determined the objectives of the participatory sessions, which in turn contributed to the creation of technologies suitable for an inquiry of enactive learning. The final technologies used standard school equipment with bespoke software, enabling children to engage with real time compositing and tracking applications installed in the classroomsâ role play spaces.
The evaluation of the play space technologies in the wild revealed under certain conditions, there was evidence of embodied presence in the childrenâs social, physical and affective behaviour - illustrating how mediated realities can extend physical spaces. These findings suggest that the attention to meaningful interaction, a presence in the environment as a result of an active role, and a social presence - as outlined in the design framework - can lead to the emergence of observable enactive learning processes. As the design framework was applied, these principles could be examined and revised. Two notable examples of revisions to the design framework, in light of the applied practice, related to: (1) a key affordance for meaningful action to emerge required opportunities for direct and immediate engagement; and (2) a situated awareness of the self and other inhabitants in the mediated space required support across the spectrum of social interaction. The application of the design framework enabled this investigation to move beyond a theoretical discourse
Casas partilhadas monetizadas: a experiĂȘncia turĂstica e seus efeitos na autenticidade percebida, no apego ao destino e na lealdade
The emergence of the shared peer-to-peer accommodation (SP2PA) has
attracted the attention of practitioners and academics, given this new business
modelâs increasing popularity amongst travellers. It is therefore suggested that
this type of accommodation can offer a differentiated, eventually more
authentic, experience to its guests, introducing new values and meanings to
the hospitality provided at destinations. To sustain this argument, it is
important to enhance the understanding of guest experiences while staying in
such a SP2PA, while also the impact of these new tourist behaviour patterns
on destinations is worthwhile exploring. Taking into account the relevance of
understanding the tourist experience associated with the SP2PA, this study
aims to gain theoretical and empirical understanding of the SP2PA guest
experience by proposing and testing a theoretical model that estimates the
relationships between the dimensions of the tourist experience (the SP2PA
guest experience) and the constructs of âdestination attachmentâ, âperception of
authenticityâ, âdestination attitudinal loyaltyâ and âSP2PA attitudinal loyaltyâ. To
achieve this goal, two complementary methodology stages were undertaken:
(i) an âexploratory qualitative approachâ by conducting focus group discussions
and passive netnography; and (ii) a âquantitative approachâ by applying a
survey to a convenience sample of SP2PA guests. Statistical analysis of data
used descriptive and inferential methods, with the Partial Least Squares (PLSSEM)
as the main method for testing the hypotheses. A total of 409 valid
responses were used to test the proposed conceptual model. Findings confirm
the âaestheticâ, âescapeâ, âentertainmentâ, âeducativeâ, âaffectiveâ, âsocial
interactionâ, and âsharing experienceâ dimensions as appropriated dimensions
to analyse the SP2PA guest experience. Amongst these dimensions, the
âeducativeâ, âsocial interactionâ, âaestheticsâ, âsharingâ, and âaffectiveâ are, in this
order, the dimensions that most influence the SP2PA guest experience.
Regarding the influence of the SP2PA guest experience on the tourist
experience outcomes, this study demonstrates that this experience positively
influences the âperception of destination authenticityâ and âdestination
attachmentâ formation. In turn, destination attachment mediates the
relationship between the âSP2PA guest experienceâ and âdestination loyaltyâ,
while the SP2PA guest experience predicts the âSP2PA attitudinal loyaltyâ.
Besides, the âperception of authenticityâ positively influences âdestination
attachmentâ formation and âSP2PA attitudinal loyaltyâ. The results contribute to
the tourist experience theory by providing an empirically-based insight into its
dimensionality in the hospitality sharing economy context. This study also
provides an analytical framework to understand the effects of the SP2PA guest
experience on constructs such as the perception of authenticity, destination
attachment and tourist loyalty. Furthermore, results may help design management strategies for both SP2PA platforms and SP2PA hosts to
develop and implement an experience-oriented service strategy in order to
achieve a memorable experience for SP2PA guests and create positive future
behavioural intentions. Limitations of the study and suggestions for further
research complete the picture.O surgimento do alojamento partilhado pessoa para pessoa (SP2PA) tem
vindo a atrair a atenção de profissionais e acadĂȘmicos uma vez que esse
novo modelo de negĂłcio tem ganho crescente popularidade entre os
viajantes. Sugere-se, portanto, que esse tipo de alojamento ofereça aos seus
hĂłspedes uma experiĂȘncia diferenciada, eventualmente mais autĂȘntica,
introduzindo novos valores e significados Ă hospitalidade proporcionada nos
destinos. Para sustentar esse argumento, Ă© importante melhorar a
compreensĂŁo das experiĂȘncias dos hĂłspedes durante a permanĂȘncia em um
SP2PA, ao mesmo tempo em que vale a pena explorar o impacto desses
novos padrĂ”es de comportamento turĂstico nos destinos. Tendo em vista a
relevĂąncia de compreender a experiĂȘncia turĂstica associada ao SP2PA, este
estudo tem como objetivo desenvolver uma compreensĂŁo teĂłrica e empĂrica
da experiĂȘncia dos hĂłspedes no SP2PA, propondo e testando um modelo
teĂłrico descritivo que estima as relaçÔes entre as dimensĂ”es da experiĂȘncia
turĂstica (a experiĂȘncia dos hĂłspedes no SP2PA) e os construtos de âapego
de destino', 'percepção de autenticidade', 'lealdade atitudinal ao destino' e
'lealdade atitudinal ao SP2PA'. Para atingir esse objetivo, duas etapas
metodolĂłgicas complementares foram realizadas: (i) uma "abordagem
exploratória qualitativa", conduzindo as técnicas de grupos focais e
netnografia passiva; e (ii) uma "abordagem quantitativa", administrando uma
pesquisa a uma amostra conveniente de hĂłspedes do SP2PA. A anĂĄlise
estatĂstica dos dados utilizou mĂ©todos descritivos e inferenciais, sendo o
principal mĂ©todo para testar as hipĂłteses a modelagem de mĂnimos
quadrados parciais - PLS-SEM. Assim, 409 questionĂĄrios foram utilizados
para testar o modelo conceitual proposto. Os resultados confirmam a
"estética", "escape", "entretenimento", "educativa", "afetiva", "interação social"
e "experiĂȘncias de partilha" como dimensĂ”es apropriadas para analisar a
experiĂȘncia dos hĂłspedes no SP2PA. Entre essas dimensĂ”es, "educativa",
"interação social", "estéticas", "partilha" e "afetivas" são, nessa ordem, as
dimensĂ”es que mais influenciam a experiĂȘncia dos hĂłspedes no SP2PA. Com
relação Ă influĂȘncia da experiĂȘncia dos hĂłspedes no SP2PA nos resultados
analisados da experiĂȘncia turĂstica, este estudo demonstra que a experiĂȘncia
dos hĂłspedes no SP2PA influencia positivamente a âperceção da
autenticidadeâ do destino" e a formação do âapego ao destinoâ. Por sua vez, o
âapego ao destinoâ media a relação entre a "experiĂȘncia dos hĂłspedes do
SP2PAâ e a "lealdade ao destino", enquanto a experiĂȘncia dos hĂłspedes do
SP2PA condiciona positivamente a âlealdade atitudinal ao SP2PA". AlĂ©m
disso, a "perceção da autenticidade" influencia positivamente a formação do
"apego ao destino" e a "lealdade atitudinal ao SP2PA". Os resultados
contribuem para a teoria da experiĂȘncia turĂstica, especificamente em
contexto de alojamento turĂstico partilhado, monetizado, fornecendo uma visĂŁo baseada empiricamente em sua dimensionalidade no contexto da
economia da partilha na hospitalidade. Este estudo também fornece uma
estrutura analĂtica para a compreensĂŁo dos efeitos da experiĂȘncia dos
hóspedes no SP2PA em constructos como a perceção de autenticidade, o
apego ao destino e a lealdade do turista. Além disso, poderå auxiliar o
gerenciamento de plataformas SP2PA e aos anfitriÔes do SP2PA a
desenvolver e implementar uma estratĂ©gia de serviço orientada Ă experiĂȘncia,
a fim de obter uma experiĂȘncia memorĂĄvel para os hĂłspedes no SP2PA e
criar intençÔes comportamentais futuras positivas. LimitaçÔes do estudo e
sugestÔes para futuras pesquisas completam o quadro.Programa Doutoral em Turism
Human Practice. Digital Ecologies. Our Future. : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019) : Tagungsband
Erschienen bei: universi - UniversitÀtsverlag Siegen. - ISBN: 978-3-96182-063-4Aus dem Inhalt:
Track 1: Produktion & Cyber-Physische Systeme
Requirements and a Meta Model for Exchanging Additive Manufacturing Capacities
Service Systems, Smart Service Systems and Cyber- Physical SystemsâWhatâs the difference? Towards a Unified Terminology
Developing an Industrial IoT Platform â Trade-off between Horizontal and Vertical Approaches
Machine Learning und Complex Event Processing: Effiziente Echtzeitauswertung am Beispiel Smart Factory
Sensor retrofit for a coffee machine as condition monitoring and predictive maintenance use case
Stakeholder-Analyse zum Einsatz IIoT-basierter Frischeinformationen in der Lebensmittelindustrie
Towards a Framework for Predictive Maintenance Strategies in Mechanical Engineering - A Method-Oriented Literature Analysis
Development of a matching platform for the requirement-oriented selection of cyber physical systems for SMEs
Track 2: Logistic Analytics
An Empirical Study of Customersâ Behavioral Intention to Use Ridepooling Services â An Extension of the Technology Acceptance Model
Modeling Delay Propagation and Transmission in Railway Networks
What is the impact of company specific adjustments on the acceptance and diffusion of logistic standards?
Robust Route Planning in Intermodal Urban Traffic
Track 3: Unternehmensmodellierung & Informationssystemgestaltung (Enterprise Modelling & Information Systems Design)
Work System Modeling Method with Different Levels of Specificity and Rigor for Different Stakeholder Purposes
Resolving Inconsistencies in Declarative Process Models based on Culpability Measurement
Strategic Analysis in the Realm of Enterprise Modeling â On the Example of Blockchain-Based Initiatives for the Electricity Sector
Zwischenbetriebliche Integration in der Möbelbranche: Konfigurationen und Einflussfaktoren
Novicesâ Quality Perceptions and the Acceptance of Process Modeling Grammars
Entwicklung einer Definition fĂŒr Social Business Objects (SBO) zur Modellierung von Unternehmensinformationen
Designing a Reference Model for Digital Product Configurators
Terminology for Evolving Design Artifacts
Business Role-Object Specification: A Language for Behavior-aware Structural Modeling of Business Objects
Generating Smart Glasses-based Information Systems with BPMN4SGA: A BPMN Extension for Smart Glasses Applications
Using Blockchain in Peer-to-Peer Carsharing to Build Trust in the Sharing Economy
Testing in Big Data: An Architecture Pattern for a Development Environment for Innovative, Integrated and Robust Applications
Track 4: Lern- und Wissensmanagement (e-Learning and Knowledge Management)
eGovernment Competences revisited â A Literature Review on necessary Competences in a Digitalized Public Sector
Say Hello to Your New Automated Tutor â A Structured Literature Review on Pedagogical Conversational Agents
Teaching the Digital Transformation of Business Processes: Design of a Simulation Game for Information Systems Education
Conceptualizing Immersion for Individual Learning in Virtual Reality
Designing a Flipped Classroom Course â a Process Model
The Influence of Risk-Taking on Knowledge Exchange and Combination
Gamified Feedback durch Avatare im Mobile Learning
Alexa, Can You Help Me Solve That Problem? - Understanding the Value of Smart Personal Assistants as Tutors for Complex Problem Tasks
Track 5: Data Science & Business Analytics
Matching with Bundle Preferences: Tradeoff between Fairness and Truthfulness
Applied image recognition: guidelines for using deep learning models in practice
Yield Prognosis for the Agrarian Management of Vineyards using Deep Learning for Object Counting
Reading Between the Lines of Qualitative Data â How to Detect Hidden Structure Based on Codes
Online Auctions with Dual-Threshold Algorithms: An Experimental Study and Practical Evaluation
Design Features of Non-Financial Reward Programs for Online Reviews: Evaluation based on Google Maps Data
Topic Embeddings â A New Approach to Classify Very Short Documents Based on Predefined Topics
Leveraging Unstructured Image Data for Product Quality Improvement
Decision Support for Real Estate Investors: Improving Real Estate Valuation with 3D City Models and Points of Interest
Knowledge Discovery from CVs: A Topic Modeling Procedure
Online Product Descriptions â Boost for your Sales?
EntscheidungsunterstĂŒtzung durch historienbasierte Dienstreihenfolgeplanung mit Pattern
A Semi-Automated Approach for Generating Online Review Templates
Machine Learning goes Measure Management: Leveraging Anomaly Detection and Parts Search to Improve Product-Cost Optimization
Bedeutung von Predictive Analytics fĂŒr den theoretischen Erkenntnisgewinn in der IS-Forschung
Track 6: Digitale Transformation und Dienstleistungen
Heuristic Theorizing in Software Development: Deriving Design Principles for Smart Glasses-based Systems
Mirroring E-service for Brick and Mortar Retail: An Assessment and Survey
Taxonomy of Digital Platforms: A Platform Architecture Perspective
Value of Star Players in the Digital Age
Local Shopping Platforms â Harnessing Locational Advantages for the Digital Transformation of Local Retail Outlets: A Content Analysis
A Socio-Technical Approach to Manage Analytics-as-a-Service â Results of an Action Design Research Project
Characterizing Approaches to Digital Transformation: Development of a Taxonomy of Digital Units
Expectations vs. Reality â Benefits of Smart Services in the Field of Tension between Industry and Science
Innovation Networks and Digital Innovation: How Organizations Use Innovation Networks in a Digitized Environment
Characterising Social Reading Platformsâ A Taxonomy-Based Approach to Structure the Field
Less Complex than Expected â What Really Drives IT Consulting Value
Modularity Canvas â A Framework for Visualizing Potentials of Service Modularity
Towards a Conceptualization of Capabilities for Innovating Business Models in the Industrial Internet of Things
A Taxonomy of Barriers to Digital Transformation
Ambidexterity in Service Innovation Research: A Systematic Literature Review
Design and success factors of an online solution for cross-pillar pension information
Track 7: IT-Management und -Strategie
A Frugal Support Structure for New Software Implementations in SMEs
How to Structure a Company-wide Adoption of Big Data Analytics
The Changing Roles of Innovation Actors and Organizational Antecedents in the Digital Age
Bewertung des Kundennutzens von Chatbots fĂŒr den Einsatz im Servicedesk
Understanding the Benefits of Agile Software Development in Regulated Environments
Are Employees Following the Rules? On the Effectiveness of IT Consumerization Policies
Agile and Attached: The Impact of Agile Practices on Agile Team Membersâ Affective Organisational Commitment
The Complexity Trap â Limits of IT Flexibility for Supporting Organizational Agility in Decentralized Organizations
Platform Openness: A Systematic Literature Review and Avenues for Future Research
Competence, Fashion and the Case of Blockchain
The Digital Platform Otto.de: A Case Study of Growth, Complexity, and Generativity
Track 8: eHealth & alternde Gesellschaft
Security and Privacy of Personal Health Records in Cloud Computing Environments â An Experimental Exploration of the Impact of Storage Solutions and Data Breaches
Patientenintegration durch Pfadsysteme
Digitalisierung in der StressprĂ€vention â eine qualitative Interviewstudie zu Nutzenpotenzialen
User Dynamics in Mental Health Forums â A Sentiment Analysis Perspective
Intent and the Use of Wearables in the Workplace â A Model Development
Understanding Patient Pathways in the Context of Integrated Health Care Services - Implications from a Scoping Review
Understanding the Habitual Use of Wearable Activity Trackers
On the Fit in Fitness Apps: Studying the Interaction of Motivational Affordances and Usersâ Goal Orientations in Affecting the Benefits Gained
Gamification in Health Behavior Change Support Systems - A Synthesis of Unintended Side Effects
Investigating the Influence of Information Incongruity on Trust-Relations within Trilateral Healthcare Settings
Track 9: Krisen- und KontinuitÀtsmanagement
Potentiale von IKT beim Ausfall kritischer Infrastrukturen: Erwartungen, Informationsgewinnung und Mediennutzung der Zivilbevölkerung in Deutschland
Fake News Perception in Germany: A Representative Study of Peopleâs Attitudes and Approaches to Counteract Disinformation
Analyzing the Potential of Graphical Building Information for Fire Emergency Responses: Findings from a Controlled Experiment
Track 10: Human-Computer Interaction
Towards a Taxonomy of Platforms for Conversational Agent Design
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis
Self-Tracking and Gamification: Analyzing the Interplay of Motivations, Usage and Motivation Fulfillment
Erfolgsfaktoren von Augmented-Reality-Applikationen: Analyse von Nutzerrezensionen mit dem Review-Mining-Verfahren
Designing Dynamic Decision Support for Electronic Requirements Negotiations
Who is Stressed by Using ICTs? A Qualitative Comparison Analysis with the Big Five Personality Traits to Understand Technostress
Walking the Middle Path: How Medium Trade-Off Exposure Leads to Higher Consumer Satisfaction in Recommender Agents
Theory-Based Affordances of Utilitarian, Hedonic and Dual-Purposed Technologies: A Literature Review
Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach
The Role of Early User Participation in Discovering Software â A Case Study from the Context of Smart Glasses
The Fluidity of the Self-Concept as a Framework to Explain the Motivation to Play Video Games
Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods
Track 11: Information Security and Information Privacy
Unfolding Concerns about Augmented Reality Technologies: A Qualitative Analysis of User Perceptions
To (Psychologically) Own Data is to Protect Data: How Psychological Ownership Determines Protective Behavior in a Work and Private Context
Understanding Data Protection Regulations from a Data Management Perspective: A Capability-Based Approach to EU-GDPR
On the Difficulties of Incentivizing Online Privacy through Transparency: A Qualitative Survey of the German Health Insurance Market
What is Your Selfie Worth? A Field Study on Individualsâ Valuation of Personal Data
Justification of Mass Surveillance: A Quantitative Study
An Exploratory Study of Risk Perception for Data Disclosure to a Network of Firms
Track 12: Umweltinformatik und nachhaltiges Wirtschaften
KommunikationsfĂ€den im Nadelöhr â Fachliche Prozessmodellierung der Nachhaltigkeitskommunikation am Kapitalmarkt
Potentiale und Herausforderungen der Materialflusskostenrechnung
Computing Incentives for User-Based Relocation in Carsharing
Sustainabilityâs Coming Home: Preliminary Design Principles for the Sustainable Smart District
Substitution of hazardous chemical substances using Deep Learning and t-SNE
A Hierarchy of DSMLs in Support of Product Life-Cycle Assessment
A Survey of Smart Energy Services for Private Households
Door-to-Door Mobility Integrators as Keystone Organizations of Smart Ecosystems: Resources and Value Co-Creation â A Literature Review
Ein EntscheidungsunterstĂŒtzungssystem zur ökonomischen Bewertung von Mieterstrom auf Basis der Clusteranalyse
Discovering Blockchain for Sustainable Product-Service Systems to enhance the Circular Economy
Digitale RĂŒckverfolgbarkeit von Lebensmitteln: Eine verbraucherinformatische Studie
Umweltbewusstsein durch audiovisuelles Content Marketing? Eine experimentelle Untersuchung zur Konsumentenbewertung nachhaltiger Smartphones
Towards Predictive Energy Management in Information Systems: A Research Proposal
A Web Browser-Based Application for Processing and Analyzing Material Flow Models using the MFCA Methodology
Track 13: Digital Work - Social, mobile, smart
On Conversational Agents in Information Systems Research: Analyzing the Past to Guide Future Work
The Potential of Augmented Reality for Improving Occupational First Aid
Prevent a Vicious Circle! The Role of Organizational IT-Capability in Attracting IT-affine Applicants
Good, Bad, or Both? Conceptualization and Measurement of Ambivalent User Attitudes Towards AI
A Case Study on Cross-Hierarchical Communication in Digital Work Environments
âShow Me Your People Skillsâ - Employing CEO Branding for Corporate Reputation Management in Social Media
A Multiorganisational Study of the Drivers and Barriers of Enterprise Collaboration Systems-Enabled Change
The More the Merrier? The Effect of Size of Core Team Subgroups on Success of Open Source Projects
The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance
Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp
The Effect of Marker-less Augmented Reality on Task and Learning Performance
Antecedents for Cyberloafing â A Literature Review
Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project
Track 14: GeschÀftsmodelle und digitales Unternehmertum
Dividing the ICO Jungle: Extracting and Evaluating Design Archetypes
Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services
Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective
Business Model Innovation and Stakeholder: Exploring Mechanisms and Outcomes of Value Creation and Destruction
Business Models for Internet of Things Platforms: Empirical Development of a Taxonomy and Archetypes
Revitalizing established Industrial Companies: State of the Art and Success Principles of Digital Corporate Incubators
When 1+1 is Greater than 2: Concurrence of Additional Digital and Established Business Models within Companies
Special Track 1: Student Track
Investigating Personalized Price Discrimination of Textile-, Electronics- and General Stores in German Online Retail
From Facets to a Universal Definition â An Analysis of IoT Usage in Retail
Is the Technostress Creators Inventory Still an Up-To-Date Measurement Instrument? Results of a Large-Scale Interview Study
Application of Media Synchronicity Theory to Creative Tasks in Virtual Teams Using the Example of Design Thinking
TrustyTweet: An Indicator-based Browser-Plugin to Assist Users in Dealing with Fake News on Twitter
Application of Process Mining Techniques to Support Maintenance-Related Objectives
How Voice Can Change Customer Satisfaction: A Comparative Analysis between E-Commerce and Voice Commerce
Business Process Compliance and Blockchain: How Does the Ethereum Blockchain Address Challenges of Business Process Compliance?
Improving Business Model Configuration through a Question-based Approach
The Influence of Situational Factors and Gamification on Intrinsic Motivation and Learning
Evaluation von ITSM-Tools fĂŒr Integration und Management von Cloud-Diensten am Beispiel von ServiceNow
How Software Promotes the Integration of Sustainability in Business Process Management
Criteria Catalog for Industrial IoT Platforms from the Perspective of the Machine Tool Industry
Special Track 3: Demos & Prototyping
Privacy-friendly User Location Tracking with Smart Devices: The BeaT Prototype
Application-oriented robotics in nursing homes
Augmented Reality for Set-up Processe
Mixed Reality for supporting Remote-Meetings
Gamification zur Motivationssteigerung von Werkern bei der Betriebsdatenerfassung
Automatically Extracting and Analyzing Customer Needs from Twitter: A âNeedminingâ Prototype
GaNEsHA: Opportunities for Sustainable Transportation in Smart Cities
TUCANA: A platform for using local processing power of edge devices for building data-driven services
Demonstrator zur Beschreibung und Visualisierung einer kritischen Infrastruktur
Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation fĂŒr Ă€ltere Nutzerinnen und Nutzer
A browser-based modeling tool for studying the learning of conceptual modeling based on a multi-modal data collection approach
Exergames & Dementia: An interactive System for People with Dementia and their Care-Network
Workshops
Workshop Ethics and Morality in Business Informatics (Workshop Ethik und Moral in der Wirtschaftsinformatik â EMoWIâ19)
Model-Based Compliance in Information Systems - Foundations, Case Description and Data Set of the MobIS-Challenge for Students and Doctoral Candidates
Report of the Workshop on Concepts and Methods of Identifying Digital Potentials in Information Management
Control of Systemic Risks in Global Networks - A Grand Challenge to Information Systems Research
Die Mitarbeiter von morgen - Kompetenzen kĂŒnftiger Mitarbeiter im Bereich Business Analytics
Digitaler Konsum: Herausforderungen und Chancen der Verbraucherinformati
Informational Privacy and Self-Disclosure Online: A Critical Mixed-Methods Approach to Social Media
This thesis investigates the multifaceted processes that have contributed to normalising identifiable self-disclosure in online environments and how perceptions of informational privacy and self-disclosure behavioural patterns have evolved in the relatively brief history of online communication. Its investigative mixed-methods approach critically examines a wide and diverse variety of primary and secondary sources and material to bring together aspects of the social dynamics that have contributed to the generalised identifiable self-disclosure. This research also utilises the results of the exploratory statistical as well as qualitative analysis of an extensive online survey completed by UCL students as a snapshot in time. This is combined with arguments developed from an analysis of existing published sources and looks ahead to possible future developments. This study examines the time when people online proved to be more trusting, and how users of the Internet responded to the development of the growing societal need to share personal information online. It addresses issues of privacy ethics and how they evolved over time to allow a persistent association of online self-disclosure to real-life identity that had not been seen before the emergence of social network sites. The resistance to identifiable self-disclosure before the widespread use of social network sites was relatively resolved by a combination of elements and circumstances. Some of these result from the demographics of young users, users' attitudes to deception, ideology and trust-building processes. Social and psychological factors, such as gaining social capital, peer pressure and the overall rewarding and seductive nature of social media, have led users to waive significant parts of their privacy in order to receive the perceived benefits. The sociohistorical context allows this research to relate evolving phenomena like the privacy paradox, lateral surveillance and self-censorship to the revamped ethics of online privacy and self-disclosure
Online retail : service quality derivation, market segmentation and organisational analysis.
The recent rise of the internet as a commercial trading channel has left retail marketers facing several challenges. As in any marketplace, customer intelligence is the lifeblood of organisational success online, yet no thoroughly tested and validated model exists to reliably capture customer service requirements. Traditional service quality models are an insufficient and inflexible means to capture the unique nature of the internet medium while those emergent models of online behaviour developed thus far have typically been of limited scope, sample size, sample breadth and not validated in continued practice. Beyond the problem of identifying customer demands, there remains a problem of how to group together customers for segmentation purposes. In the contemporary marketplace as a whole there is growing fragmentation and individuality with demographics no longer precise enough to be useful beyond describing broad definitions of product class users. E-businesses also face a pressing challenge in addressing customer alignment in the 'value creating' marketing and operations departments. There is a need to move beyond the limiting scope of only considering marketing in relation to customer focus and to incorporate a wider consideration of organisational focus with true measures of customer requirements. Within this thesis each of these issues is addressed. With the support and collaboration of four internet companies, one of the largest surveys of online customers undertaken to date has been completed (n-3403). This has allowed for the construction of a new model of online customer service demands, validated with confirmatory factor analysis, generating a nine factor solution that comprehensively describes customers service demands. Secondly, a wide range of situational factors have been analysed for their suitability as a means of segmenting the marketplace. Structural equation modelling has provided a strong finding that finreripral measures account for far greater variance in customer demands than demographics, confirming the limited usefulness of demographics online and providing a superior replacement. An analysis of marketing and operations personnel in the four supporting companies also provided evidence that marketers were better at understanding customer requirements than their operations colleagues and that in all companies a generally good understanding of customers had resulted in high levels of customer satisfaction. Overall, this body of work stands apart in terms of holism of analysis (customer service quality, segmentation and organisational understanding), depth of analysis (extensive literature review and generation}, depth of research (sample size of n-3403) and rigour of analysis (iterative statistical process) making contributions to the academic body of knowledge and nature of managerial practice in the areas of online retail customer service, market segmentation and organisational analysis