ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

Business process modelling in ERP implementation literature review

Business processes are the backbone of any Enterprise Resource Planning (ERP) implementation. Business process modelling (BPM) has become essential for modern, process driven enterprises due to the vibrant business environments. As a consequence enterprises are dealing with a substantial rate of organizational and business processes change. Business process modelling enables a common understanding and analysis of the business processes, which is the first step in every ERP implementation methodology (blueprint phase). In order to represent enterprise processes models in an accurate manner, it is paramount to choose a right business process modeling technique and tool. The problem of many ERP projects rated as unsuccessful is directly connected to a lack of use of business process models and notations during the blueprint phase. Also, blueprint implementation phase is crucial in order to fit planned processes in an organization with processes implemented in the solution. However, business analysts and ERP implementation professionals have substantial difficulties to navigate through a large number of theoretical models and representational notations that have been proposed for business process modeling (BPM). As the availability of different business process modeling references is huge, it is time consuming to make review and classification of all modeling techniques. Therefor, in reality majority of ERP implementations blueprint documents have no business process modeling included in generating blueprint documents. Choosing the right model comprise the purpose of the analysis and acquaintance of the available process modelling techniques and tools. The number of references on business modelling is quit large, so it is very hard to make a decision which modeling notation or technique to use. The main purpose of this paper is to make a review of business process modelling literature and describe the key process modelling techniques. The focus will be on all business process modeling that could be used in ERP implementations, specifically during the blueprint phase of the implementation process. Detailed review of BPM (Business process modeling) theoretical models and representational notations, should assist decision makers and ERP integrators in comparatively evaluating and selecting suitable modeling approaches

A conceptual framework for capability sourcing modeling

Companies need to acquire the right capabilities from the right source, and the right shore, at the right cost to improve their competitive position. Capability sourcing is an organizing process to gain access to best-in-class capabilities for all activities in a firm's value chain to ensure long-term competitive advantage. Capability sourcing modeling is a technique that helps investigating sourcing alternative solutions to facilitate strategic sourcing decision making. Our position is applying conceptual models as intermediate artifacts which are schematic descriptions of sourcing alternatives based on organization's capabilities. The contribution of this paper is introducing a conceptual framework in the form of five views (to organize all perspectives) and a conceptualisation (to formulate a language) for capability sourcing modelling

The creation of business architecture heat maps to support strategy-aligned organizational decisions

The realization of strategic alignment within the business architecture has become increasingly important for companies. Indeed, it facilitates business-IT alignment as a well-designed business architecture helps both to identify the appropriate requirements for IT systems and to discover new business opportunities that can be realized by IT. However, there is a lack of alignment techniques that support organizational (re) design decisions during the operation phase as the actual performance of business architecture elements is neglected. Capability heat maps provide a useful starting point in this respect as they focus on the creation of a hierarchy of prioritized capabilities, which are characterized by a performance measure. In this paper, these techniques will be extended to support strategy-aligned decisions within the business architecture. The identification of the relevant business architecture elements is based on state-of-the-art enterprise modelling languages, which enable the development of enterprise models on distinct layers of the business architecture. Strategic alignment between these elements will be realized by using prioritization according to the Analytic Hierarchy Process (AHP), while performance measurement will enable the creation of a proper decision support system. Afterwards, the proposed heat map will be applied on a case example to illustrate its potential use. This results in the completion of a first build-and-evaluate loop within the Design Science methodology

Meeting point of strategy and operations: tactical management sense and response framework enhancement

We recognize a problem of work overload in every managerial position nowadays. This is complemented with data overload, and still somehow, information inadequacy. We recognize the problem of rather clear strategic or business plan expectations and inability to meet them. We also recognize the problem of complexity of issues every manager has to deal with in all of their diversity. All of these elements persisting in an uncertain and unpredictable environment of today's business, technology and economy, where planning is trading places with structuring, modularizing and preparing oneself in being adaptive to any given circumstances, especially in terms of tactics, denote longing for multidimensional support. There are various efforts and products to automatize and enrich the data in order to give basis for better decision-making and problem solving. Also, there are frameworks to formalize and verbalize the strategic or business plan expectations and targets with respective performance measurement in order to point out the direction where a business unit/company should be headed. And quite a lot is being done on a subject-specific areas such as: Alignment of IT and Strategy, Business Operations and Strategy,. But the perceived "boiling" zone of tactical management is somehow un-addressed, both in theory and with feasible artifacts. Tactical Management as the managerial function that implements strategies and deploys and utilizes specific resources from the operational level in order to gain that specific advantage prescribed in the strategy has both differentiating and uniting characteristics when compared to operations and strategy. Furthermore, if standing in the shoes of a tactical manager, what one will see as work description, will be overwhelming crossroads of unmatched information flows in structure, depths, sources, manners, complexity, timings, and expectations. How to perceive, organize, handle and utilize all that landscape with what is given, and be able to handle it dynamically, appropriately and with least expenditures, is what we are aiming for. It's neither straightforward, nor an easy, automated task. For anyone. It is both company-and person-dependent task. This research focuses on tactical management, from the perspective of the individual manager. We believe that by Enhancing the Sense-and-Respond Framework on a tactical level we will assist the individual tactical manager with increased adaptability and handling complexity

From strategy to operations and vice-versa: a bridge that needs an Island

The Information Systems support particularly for Tactical Management is not an explicit or distinct term. There are many concepts and artifacts that are providing contemporary foundations for Information systems in the companies, both in theory and in practice. We tried to analyze different approaches, in order to determine their support specifically for tactical management. Out of this attempt, the realization is that these seemingly overarching bridges from Operations to Strategy and vice-versa appear to be overshooting an important island - the tactical management level, particularly in recognizing its distinct characteristics to be served with adjusted concepts and solutions. We see tactical management as the managerial function that implements strategies, by deploying and utilizing specific resources from the operational level in order to gain that specific competitive advantage prescribed in the strategy. The diversity of approaches and tools is provided for the strategic and overwhelmingly for operational management issues. This theoretical research is analyzing the specifics of the Sense-and-Respond Framework on a tactical level towards perfecting the sensing part of it (in terms of sustaining "low latency" (instead of operational "no latency") and striving for tactical need for "right-time" (instead of the current and hot operational "real-time") information), and how it is being closed in theory and practice on a strategic, tactical and operational level with 'endings'. Also, the tactical management characteristic of working in unpredicted environment and needing high adaptability, requires involvement of concepts and approaches that provide adaptability such as, in our opinion, the Sense-and-Respond managerial concept and the SIDA loop. To some extent, tactical management is being assimilated either by strategy or by operations, as this research confirms. Hopefully, we will result with increased perceptiveness that tactical management needs special theoretical and practical focus and output propositions. The specific sensing and interpreting, deciding and acting, in the role of a tactical manager is neither only automatic, data-capturing process nor a person-independent or company-independent one. If, and after this viewpoint is shared, much more efforts will be streamlined in the tactical management "how" to do "what" is expected, on theoretical and on practical level

From engagement to alignment : exploring enterprise architecture through the lens of design science

Information Systems Design Science (ISDS) as a research community is limited by a small number of research frameworks with considerable influence. The small triad of influential ISDS research, consisting of Walls, et al (1992), March and Smith (1995), and Hevner et al (2004) have primarily limited ISDS research to the positivist paradigm and the IT artifact. In contrast, Herbert Simon’s intentions for design science never had such restrictions and intended a broader perspective. This dissertation explores Simon’s intentions for design science, the Simonian stream of thought that includes The Sciences of the Artificial, as well as much of his most notable research, and offers an ‘informed view’ of design science in the tradition of Rortyian neopragmatism. Using this new lens of design science, a Bhaskarian critical realist treatment of human artifacts is also developed. Collectively, a Rortyian neopragmatist treatment for design science, and a Bhaskarian critical realist treatment of human artifacts are used as a lens to augment the Walls et al (1992) framework for Information Systems Design Theories (ISDT). An example of how to apply this lens is accomplished in Paper 2 of the dissertation. The ISDS lens is applied to the topic of Enterprise Architecture (EA). EA as vehicle for IS Alignment is well defined in terms of frameworks, artifacts, and methodology. However little is understood with respect to the discipline and practice of EA. Seeking to advance our understanding of effective vehicles for IS alignment, this research examines EA as an alignment practice and how it attempts to realize alignment. Specifically, we address the following question: How does EA manifest itself in organizations? This research employs an interpretivist epistemology in a manner quite distinct from ISDS research and thus provides contributions to academia in terms of methodology and insight on EA, and for practitioners who wish to mature an EA practice in their organization. Some of the main concepts discovered in the empirical study in Paper 2 are used to develop a practitioner-oriented framework for EA practice in Paper 3

Education for Democracy: Mixed Methods Case Studies of Teachers\u27 Critical Thinking Dispositions and Their Teaching Styles

Democracy does not automatically maintain itself by prescribed constitutions and procedural codes (Dewey, 1939), but rather its citizens must have certain dispositions to protect and strengthen it (Biesta, 2006). According to John Stuart Mill (1859/1991), people can tyrannize one another within the structures of a democracy, a concept he phrased “tyranny of the majority” (p. 7). To safeguard against such tyranny and to maintain a democratic way of life conducive to progress, I contend that our schools must be tasked with developing critical thinking dispositions in our future adults. The literature on education for democracy was reviewed and aligned with the critical thinking dispositions defined in the present study. Critical thinking dispositions are taught through interactions that promote them, not only limited to methods of direct instruction, such that they are infused throughout all academic subjects at all grade levels (Facione, 1990). Therefore, the present study explored the relationship between teachers’ critical thinking dispositions and their teaching styles. The main research question was: How do critical thinking dispositions differentiate between teaching styles? To best answer this question 10 mixed methods case studies were conducted of the teachers at one private pre-kindergarten through eighth grade school. The data were collected through a quantitative questionnaire, the California Critical Thinking Dispositions Inventory (CCTDI), and through qualitative observations and interviews. Subsequently, each strand, qualitative and quantitative, was analyzed individually and sequentially. Finally, through cross-case analyses, 10 distinctions in teaching styles were found for teachers who scored high on the critical thinking dispositions: truth-seeking to teacher explorer, truth-seeking to student teaching, open-mindedness to student teaching, inquisitiveness to fallibility, analyticity to emotional adaptability, analyticity to fallibility, analyticity to observational listening, systematicity to nurturing, confidence in reasoning to curriculum expansion, and confidence in reasoning to self-actualization. Understanding these relationships is the start of possibly being able to use teachers’ CCTDI profiles to predict teaching styles and to guide teacher education. Implications for future research include more focused studies around the consistent relationships emerging from the present study and research about students’ development of critical thinking dispositions in relation to teaching styles

Rethinking Productivity in Software Engineering

Get the most out of this foundational reference and improve the productivity of your software teams. This open access book collects the wisdom of the 2017 "Dagstuhl" seminar on productivity in software engineering, a meeting of community leaders, who came together with the goal of rethinking traditional definitions and measures of productivity. The results of their work, Rethinking Productivity in Software Engineering, includes chapters covering definitions and core concepts related to productivity, guidelines for measuring productivity in specific contexts, best practices and pitfalls, and theories and open questions on productivity. You'll benefit from the many short chapters, each offering a focused discussion on one aspect of productivity in software engineering. Readers in many fields and industries will benefit from their collected work. Developers wanting to improve their personal productivity, will learn effective strategies for overcoming common issues that interfere with progress. Organizations thinking about building internal programs for measuring productivity of programmers and teams will learn best practices from industry and researchers in measuring productivity. And researchers can leverage the conceptual frameworks and rich body of literature in the book to effectively pursue new research directions. What You'll Learn Review the definitions and dimensions of software productivity See how time management is having the opposite of the intended effect Develop valuable dashboards Understand the impact of sensors on productivity Avoid software development waste Work with human-centered methods to measure productivity Look at the intersection of neuroscience and productivity Manage interruptions and context-switching Who Book Is For Industry developers and those responsible for seminar-style courses that include a segment on software developer productivity. Chapters are written for a generalist audience, without excessive use of technical terminology. ; Collects the wisdom of software engineering thought leaders in a form digestible for any developer Shares hard-won best practices and pitfalls to avoid An up to date look at current practices in software engineering productivit

Breaking the Cycle for a Better Life: Understanding the Decision-Making Process That First-Generation, Community College Students Experienced When Making College Major and Career Choices

Choosing a college major and career are the most critical decisions that college students make and students are expected to make these impactful decisions early in their academic careers. First-generation, community college students are a group that are especially affected by this early decision process as they require the knowledge and experience to make informed decisions. Their parents often lack the experience to guide them through this process since they are unfamiliar with being a college student and providing the necessary support in this area. These barriers cause stress among these students and inefficiencies in the decisions that they make. Nevertheless, first-generation, community college students are a group that possess a tremendous amount of motivation and determination for reaching their goals regardless of the barriers they encounter. Community colleges and high schools are in a position to create intervention programs that help promote career development at a time when it’s most critical. The aim of this hermeneutic phenomenological study was to understand the decision-making process that first-generation, community college students experienced as they made college major and career choices. The study focused on understanding the factors that influenced students’ college major and career choices. This study found that the factors that influenced students’ college major and career choices were: a desire to break the cycle of poverty for a better life; the desire to set a good example; the desire to become something real; the exposure to knowledge, engaging instructors, and to authentic careers during their educational experience; knowing there is a future; and the support and guidance students received while pursuing their education. Furthermore, students reported that their exposure to knowledge, engaging instructors, and to their authentic careers during their educational experience, as well as the support and guidance they received, helped bolster their level of confidence about reaching their career goals, thus, providing students with a heightened sense of career self-efficacy. Results of this study indicated that having the proper support and guidance, both moral and financial, influenced the choices that they made related to their college majors and careers. Being confident about reaching a career goal gave students the determination and resiliency to keep moving forward in their academic path. Participants described their major and career choice process as confronting unclear futures with determination and resilience; encountering and overcoming financial barriers; being stressful; and as a process of searching. This new knowledge that emerged as a result of this study will assist counselors in utilizing effective counseling approaches in order to maximize the assistance provided to first-generation, community college students based on their actual career development needs. The study results will also help in directing the development of intervention programs focused on career development at community colleges and pre-collegiate institutions