Web Experience and Growth

Measuring the impact of user experience on growth and return on investment is essential in making a business case for developing or redesigning websites in a company. Thus, examining factors that can impact the return on investment of web design are of great importance to companies. In this paper, we develop a basic model to provide a scientific framework for predicting the business value of web design. We test our model via an experiment using an actual live website in a Fortune 500 company

User Experience of Enterprise Social Networks and Collaboration

Collaborative activities enabled through technology are an essential element in the modern work day. Thus, examining factors that can impact the efficiency and effectiveness of collaboration are of great importance to companies. As the first step in a larger project, in this paper, we explore the connection between employees’ experience of a collaboration technology (CT) and their evaluation of collaboration quality. Our investigation was conducted via an experiment in a Fortune 500 company

The Impact of Feedback Design on Cognitive Effort, Usability, and Technology Use

This study uses feedback design to explore the relationship between cognitive effort, usability, and behavior intention. We developed a decision aid, FoodGlance, which help users in making healthy food selection. We created two feedback designs for decision aid. The first feedback design scans the nutrition fact label and displays the information in the form of a pop-up. The second feedback used audio augmented reality along with the pop-up. Our results showed that cognitive effort had an impact on behavior intention; this impact was mediated by usability. However, this relationship was significant only when the task condition required high cognitive effort and had low usability. The two feedback designs significantly reduced cognitive effort in the decision-making process and increased usability. When participants used the pop-up feedback design, the mediating role of usability vanished. When the participant used pop-up with audio feedback, usability was no longer a player in our proposed model

A Systematic Analysis of Patient Portals Adoption, Acceptance and Usage: The Trajectory for Triple Aim?

Personal Health Records (PHR), often known as patient portal, are consumer-centric tools that can strengthen consumers’ ability to actively manage their own health and healthcare. The incorporation of patient portals provides the promise to assist with Triple Aim and population health goals. Patient portals encourage patients to play a more active role in their healthcare by giving them more responsibility for maintaining a healthy lifestyle and managing chronic diseases and thus may provide a cost-effective way to improve quality of care. In this study, we extend the existing literature by using a data analytic approach to provide more insights in adopting mobile patient portals. Specifically, we aim to use topic modeling approach, LDA algorithm, to systematically analyze users’ feedback (i.e., online users’ reviews) from the actual use of a common mobile patient portal, Epic’s MyChart. To validate the extracted topics, we compared the results of LDA analysis with that of human analysis. Overall, the extracted topics revealed opportunities for improvement and to enhance the design of current basic portals to improve usage. Improved portal usage will move toward effective population health management and achievement of the triple aim goals

Human-Computer Interaction in Health and Wellness: Research and Publication Opportunities

In this introduction, we address three distinct aspects of the special issue topic “human-computer interaction (HCI) in health and wellness”. First, we assess the trajectory of HCI research in health topics in top HCI journals during the 1995-2012 period. We then contrast this overall publication trajectory with the health sector component of gross domestic product (GDP)—applied as a proxy measure of social need—across seven countries that are top producers of HCI research. Second, we describe how one can use the human-technology innovation framework to understand the range of settings in which HCI research in health topics can be conducted. Grounded in this framework, we propose a structure to categorize health related HCI publication and to identify gaps in this research. Third, we apply the proposed structure to categorize and introduce five papers chosen to represent the special issue topic

Mining User-generated Content of Mobile Patient Portal: Dimensions of User Experience

Patient portals are positioned as a central component of patient engagement through the potential to change the physician-patient relationship and enable chronic disease self-management. The incorporation of patient portals provides the promise to deliver excellent quality, at optimized costs, while improving the health of the population. This study extends the existing literature by extracting dimensions related to the Mobile Patient Portal Use. We use a topic modeling approach to systematically analyze users’ feedback from the actual use of a common mobile patient portal, Epic\u27s MyChart. Comparing results of Latent Dirichlet Allocation analysis with those of human analysis validated the extracted topics. Practically, the results provide insights into adopting mobile patient portals, revealing opportunities for improvement and to enhance the design of current basic portals. Theoretically, the findings inform the social-technical systems and Task-Technology Fit theories in the healthcare field and emphasize important healthcare structural and social aspects. Further, findings inform the humanization of healthcare framework, support the results of existing studies, and introduce new important design dimensions (i.e., aspects) that influence patient satisfaction and adherence to patient portal

Mining User-generated Content of Mobile Patient Portal: Dimensions of User Experience

Patient portals are positioned as a central component of patient engagement through the potential to change the physician-patient relationship and enable chronic disease self-management. The incorporation of patient portals provides the promise to deliver excellent quality, at optimized costs, while improving the health of the population. This study extends the existing literature by extracting dimensions related to the Mobile Patient Portal Use. We use a topic modeling approach to systematically analyze users’ feedback from the actual use of a common mobile patient portal, Epic’s MyChart. Comparing results of Latent Dirichlet Allocation analysis with those of human analysis validated the extracted topics. Practically, the results provide insights into adopting mobile patient portals, revealing opportunities for improvement and to enhance the design of current basic portals. Theoretically, the findings inform the social-technical systems and Task-Technology Fit theories in the healthcare field and emphasize important healthcare structural and social aspects. Further, findings inform the humanization of healthcare framework, support the results of existing studies, and introduce new important design dimensions (i.e., aspects) that influence patient satisfaction and adherence to patient portal

The Effect of Mobile Gamification on Brand Loyalty

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