Knowledge discOvery And daTa minINg inteGrated (KOATING) Moderators for collaborative projects

A major issue in any multidiscipline collaborative project is how to best share and simultaneously exploit different types of expertise, without duplicating efforts or inadvertently causing conflicts or loss of efficiency through misunderstanding of individual or shared goals. Moderators are knowledge based systems designed to support collaborative teams by raising awareness of potential problems or conflicts. However, the functioning of a Moderator is limited by the knowledge it has about the team members. Knowledge acquisition, learning and updating of knowledge are the major challenges for a Moderator's implementation. To address these challenges a Knowledge discOvery And daTa minINg inteGrated (KOATING) framework is presented for Moderators to enable them to continuously learn from the operational databases of the company and semi-automatically update their knowledge about team members. This enables the reuse of discovered knowledge from operational databases within collaborative projects. The integration of knowledge discovery in database (KDD) techniques into the existing Knowledge Acquisition Module of a moderator enables hidden data dependencies and relationships to be utilised to facilitate the moderation process. The architecture for the Universal Knowledge Moderator (UKM) shows how Moderators can be extended to incorporate a learning element which enables them to provide better support for virtual enterprises. Unified Modelling Language diagrams were used to specify the ways to design and develop the proposed system. The functioning of a UKM is presented using an illustrative example

Knowledge discOvery And daTa minINg inteGrated (KOATING) Moderators for collaborative projects

This article was published in the serial, International Journal of Production Research [© Taylor and Francis]. The definitive version is available at: http://dx.doi.org/10.1080/00207543.2010.532166A major issue in any multidiscipline collaborative project is how to best share and simultaneously exploit different types of expertise, without duplicating efforts or inadvertently causing conflicts or loss of efficiency through misunderstanding of individual or shared goals. Moderators are knowledge based systems designed to support collaborative teams by raising awareness of potential problems or conflicts. However, the functioning of a Moderator is limited by the knowledge it has about the team members. Knowledge acquisition, learning and updating of knowledge are the major challenges for a Moderator's implementation. To address these challenges a Knowledge discOvery And daTa minINg inteGrated (KOATING) framework is presented for Moderators to enable them to continuously learn from the operational databases of the company and semi-automatically update their knowledge about team members. This enables the reuse of discovered knowledge from operational databases within collaborative projects. The integration of knowledge discovery in database (KDD) techniques into the existing Knowledge Acquisition Module of a moderator enables hidden data dependencies and relationships to be utilised to facilitate the moderation process. The architecture for the Universal Knowledge Moderator (UKM) shows how Moderators can be extended to incorporate a learning element which enables them to provide better support for virtual enterprises. Unified Modelling Language diagrams were used to specify the ways to design and develop the proposed system. The functioning of a UKM is presented using an illustrative example

Ageneric predictive information system for resource planning and optimisation

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel UniversityThe purpose of this research work is to demonstrate the feasibility of creating a quick response decision platform for middle management in industry. It utilises the strengths of current, but more importantly creates a leap forward in the theory and practice of Supervisory and Data Acquisition (SCADA) systems and Discrete Event Simulation and Modelling (DESM). The proposed research platform uses real-time data and creates an automatic platform for real-time and predictive system analysis, giving current and ahead of time information on the performance of the system in an efficient manner. Data acquisition as the backend connection of data integration system to the shop floor faces both hardware and software challenges for coping with large scale real-time data collection. Limited scope of SCADA systems does not make them suitable candidates for this. Cost effectiveness, complexity, and efficiency-orientation of proprietary solutions leave space for more challenge. A Flexible Data Input Layer Architecture (FDILA) is proposed to address generic data integration platform so a multitude of data sources can be connected to the data processing unit. The efficiency of the proposed integration architecture lies in decentralising and distributing services between different layers. A novel Sensitivity Analysis (SA) method called EvenTracker is proposed as an effective tool to measure the importance and priority of inputs to the system. The EvenTracker method is introduced to deal with the complexity systems in real-time. The approach takes advantage of event-based definition of data involved in process flow. The underpinning logic behind EvenTracker SA method is capturing the cause-effect relationships between triggers (input variables) and events (output variables) at a specified period of time determined by an expert. The approach does not require estimating data distribution of any kind. Neither the performance model requires execution beyond the real-time. The proposed EvenTracker sensitivity analysis method has the lowest computational complexity compared with other popular sensitivity analysis methods. For proof of concept, a three tier data integration system was designed and developed by using National Instruments’ LabVIEW programming language, Rockwell Automation’s Arena simulation and modelling software, and OPC data communication software. A laboratory-based conveyor system with 29 sensors was installed to simulate a typical shop floor production line. In addition, EvenTracker SA method has been implemented on the data extracted from 28 sensors of one manufacturing line in a real factory. The experiment has resulted 14% of the input variables to be unimportant for evaluation of model outputs. The method proved a time efficiency gain of 52% on the analysis of filtered system when unimportant input variables were not sampled anymore. The EvenTracker SA method compared to Entropy-based SA technique, as the only other method that can be used for real-time purposes, is quicker, more accurate and less computationally burdensome. Additionally, theoretic estimation of computational complexity of SA methods based on both structural complexity and energy-time analysis resulted in favour of the efficiency of the proposed EvenTracker SA method. Both laboratory and factory-based experiments demonstrated flexibility and efficiency of the proposed solution.The Engineering and Physical Sciences Research Council

C-EMO: A Modeling Framework for Collaborative Network Emotions

Recent research in the area of collaborative networks is focusing on the social and organizational complexity of collaboration environments as a way to prevent technological failures and consequently contribute for the collaborative network’s sustainability. One direction is moving towards the need to provide “human-tech” friendly systems with cognitive models of human factors such as stress, emotion, trust, leadership, expertise or decision-making ability. In this context, an emotion-based system is being proposed with this thesis in order to bring another approach to avoid collaboration network’s failures and help in the management of conflicts. This approach, which is expected to improve the performance of existing CNs, adopts some of the models developed in the human psychology, sociology and affective computing areas. The underlying idea is to “borrow” the concept of human-emotion and apply it into the context of CNs, giving the CN players the ability to “feel emotions”. Therefore, this thesis contributes with a modeling framework that conceptualizes the notion of “emotion” in CNs and a methodology approach based on system dynamics and agent-based techniques that estimates the CN player’s “emotional states” giving support to decision-making processes. Aiming at demonstrating the appropriateness of the proposed framework a simulation prototype was implemented and a validation approach was proposed consisting of simulation of scenarios, qualitative assessment and validation by research community peers.Recentemente a área de investigação das redes colaborativas tem vindo a debruçar-se na complexidade social e organizacional em ambientes colaborativos e como pode ser usada para prevenir falhas tecnológicas e consequentemente contribuir para redes colaborativas sustentáveis. Uma das direcções de estudo assenta na necessidade de fornecer sistemas amigáveis “humano-tecnológicos” com modelos cognitivos de factores humanos como o stress, emoção, confiança, liderança ou capacidade de tomada de decisão. É neste contexto que esta tese propõe um sistema baseado em emoções com o objectivo de oferecer outra aproximação para a gestão de conflitos e falhas da rede de colaboração. Esta abordagem, que pressupõe melhorar o desempenho das redes existentes, adopta alguns dos modelos desenvolvidos nas áreas da psicologia humana, sociologia e affective computing. A ideia que está subjacente é a de “pedir emprestado” o conceito de emoção humana e aplicá-lo no contexto das redes colaborativas, dando aos seus intervenientes a capacidade de “sentir emoções”. Assim, esta tese contribui com uma framework de modelação que conceptualiza a noção de “emoção” em redes colaborativas e com uma aproximação de metodologia sustentada em sistemas dinâmicos e baseada em agentes que estimam os “estados emocionais” dos participantes e da própria rede colaborativa. De forma a demonstrar o nível de adequabilidade da framework de modelação proposta, foi implementado um protótipo de simulação e foi proposta uma abordagem de validação consistindo em simulação de cenários, avaliação qualitativa e validação pelos pares da comunidade científica

National freight transport planning: towards a Strategic Planning Extranet Decision Support System (SPEDSS)

This thesis provides a `proof-of-concept' prototype and a design architecture for a Object Oriented (00) database towards the development of a Decision Support System (DSS) for the national freight transport planning problem. Both governments and industry require a Strategic Planning Extranet Decision Support System (SPEDSS) for their effective management of the national Freight Transport Networks (FTN). This thesis addresses the three key problems for the development of a SPEDSS to facilitate national strategic freight planning: 1) scope and scale of data available and required; 2) scope and scale of existing models; and 3) construction of the software. The research approach taken embodies systems thinking and includes the use of: Object Oriented Analysis and Design (OOA/D) for problem encapsulation and database design; artificial neural network (and proposed rule extraction) for knowledge acquisition of the United States FTN data set; and an iterative Object Oriented (00) software design for the development of a `proof-of-concept' prototype. The research findings demonstrate that an 00 approach along with the use of 00 methodologies and technologies coupled with artificial neural networks (ANNs) offers a robust and flexible methodology for the analysis of the FTN problem domain and the design architecture of an Extranet based SPEDSS. The objectives of this research were to: 1) identify and analyse current problems and proposed solutions facing industry and governments in strategic transportation planning; 2) determine the functional requirements of an FTN SPEDSS; 3) perform a feasibility analysis for building a FTN SPEDSS `proof-of-concept' prototype and (00) database design; 4) develop a methodology for a national `internet-enabled' SPEDSS model and database; 5) construct a `proof-of-concept' prototype for a SPEDSS encapsulating identified user requirements; 6) develop a methodology to resolve the issue of the scale of data and data knowledge acquisition which would act as the `intelligence' within a SPDSS; 7) implement the data methodology using Artificial Neural Networks (ANNs) towards the validation of it; and 8) make recommendations for national freight transportation strategic planning and further research required to fulfil the needs of governments and industry. This thesis includes: an 00 database design for encapsulation of the FTN; an `internet-enabled' Dynamic Modelling Methodology (DMM) for the virtual modelling of the FTNs; a Unified Modelling Language (UML) `proof-of-concept' prototype; and conclusions and recommendations for further collaborative research are identified

Information systems implementation and IT-enabled organisational change in the Eastern Caribbean tourism sector : an examination of factors impacting on the successful adoption and use of the Internet and web-based systems in national tourist offices and the Caribbean Tourism Organisation

This research project addresses the adoption of the Internet and implementation of webbased systems by quasi-governmental organisations responsible for the management of tourism in the small island developing states (SIDS) in the Eastern Caribbean. The key aspects of this work entail the examination oft the factors which impact upon the systems implementation process and IT-enabled organisational change, levels of Internet adoption and maturity, the extent to which the implementation of web-based systems and e-business activities are being conducted within a strategic framework and the impacts and outcomes of the e-business activities in the tourism sector in these islands. Four in-depth case studies were conducted and data collected from a wide range of sources, across five of the islands, focusing primarily on the National Tourist Offices - and the regional tourism body, the Caribbean Tourism Organisation. Several models were used to address the key aspects of this study. It was found that while Internet penetration is relatively high, most web sites and web-based systems still have a limited focus on basic information provision and communication, as opposed to distribution and transaction oriented activities. The web-based systems in the National Tourist Offices are, for the most part, not being implemented within a broader strategic framework. The central aspect of this work deals with the analysis of factors which impact upon the successful implementation of web-based systems. A conception-reality (CR) gap model was used in the assessment of the organisational context variables in the information systems implementation process. The most significant factors affecting the implementation of webbased systems, indicated by wide CR gaps, were: financing constraints, a low level of emphasis placed on these initiatives and the limited integration of IT with related business processes. A distinct `organisational lag' was noted between technological innovation and administrative or process innovations. The critical impact of the wide gap in levels of management understanding is also addressed. The technology gap was moderate, and narrow gap levels were found for communication and user participation, which correlated with narrow gaps for clarity of objectives, staff acceptance and motivation. The broader context of this work is the phenomenon often referred to as the `Digital Divide'. Based on the findings of this work, it is argued that the wide chasms between countries of the North and those of the South cannot be defined only, or indeed primarily, in `technological terms'. The utilization of the new information and communications technology (ICT), as a means of social and economic advancement in developing countries, clearly requires firstly, the successful adoption and implementation of the relevant technologies. The overriding focus, however, must be on bridging key dimensions of the `conception-reality' gap, of which `technology' is but one aspect. This would result in fundamental changes, at the individual, organisational and national levels, fostering greater levels of social and economic progress, as well as in the process, narrow the `digital divide'