An Intelligent Help-Desk Framework for Effective Troubleshooting

Nowadays, technological infrastructure requires an intelligent virtual environment based on decision processes. These processes allow the coordination of individual elements and the tasks that connect them. Thus, incident resolution must be efficient and effective to achieve maximum productivity. In this paper, we present the design and implementation of an intelligent decision-support system applied in technology infrastructure at the University of Seville (Spain). We have used a Case Based Reasoning (CBR) methodology and an ontology to develop an intelligent system for supporting expert diagnosis and intelligent management of incidents. This is an innovative and interdisciplinary approach to knowledge management in problem-solving processes that are related to environmental issues. Our system provides an automatic semantic indexing for the generating of question/answer pairs, a case based reasoning technique for finding similar questions, and an integration of external information sources via ontologies. A real ontology-based question/answer platform named ExpertSOS is presented as a proof of concept. The intelligent diagnosis platform is able to identify and isolate the most likely cause of infrastructure failure in case of a faulty operation

Intelligent Knowledge Retrieval from Industrial Repositories

Actually, a large amount of information is stored in the industrial repositories. Accessing this information is complicated, and the techniques currently used in metadata and the material chosen by the user do not scale efficiently in large collections. The semantic Web provides a frame of reference that allows sharing and reusing knowledge efficiently. In our work, we present a focus for discovering information in digital repositories based on the application of expert system technologies, and we show a conceptual architecture for a semantic search engine. We used case-based reasoning methodology to create a prototype that supports efficient retrieval knowledge from digital repositories. OntoEnter is a collaborative effort that proposes a new form of interaction between users and digital enterprise repositories, where the latter are adapted to users and their surroundings

Smart Buildings

This talk presents an efficient cyberphysical platform for the smart management of smart buildings http://www.deepint.net. It is efficient because it facilitates the implementation of data acquisition and data management methods, as well as data representation and dashboard configuration. The platform allows for the use of any type of data source, ranging from the measurements of a multi-functional IoT sensing devices to relational and non-relational databases. It is also smart because it incorporates a complete artificial intelligence suit for data analysis; it includes techniques for data classification, clustering, forecasting, optimization, visualization, etc. It is also compatible with the edge computing concept, allowing for the distribution of intelligence and the use of intelligent sensors. The concept of smart building is evolving and adapting to new applications; the trend to create intelligent neighbourhoods, districts or territories is becoming increasingly popular, as opposed to the previous approach of managing an entire megacity. In this paper, the platform is presented, and its architecture and functionalities are described. Moreover, its operation has been validated in a case study at Salamanca - Ecocasa. This platform could enable smart building to develop adapted knowledge management systems, adapt them to new requirements and to use multiple types of data, and execute efficient computational and artificial intelligence algorithms. The platform optimizes the decisions taken by human experts through explainable artificial intelligence models that obtain data from IoT sensors, databases, the Internet, etc. The global intelligence of the platform could potentially coordinate its decision-making processes with intelligent nodes installed in the edge, which would use the most advanced data processing techniques

CBR Proposal for Personalizing Educational Content

A major challenge in searching and retrieval digital content is to efficiently find the most suitable for the users. This paper proposes a new approach to filter the educational content retrieved based on Case-Based Reasoning (CBR). AIREH (Architecture for Intelligent Recovery of Educational content in Heterogeneous Environments) is a multi-agent architecture that can search and integrate heterogeneous educational content within the CBR model proposes. The recommendation model and the technologies reported in this research applied to educational content are an example of the potential for personalizing labeled educational content recovered from heterogeneous environments.

Smart territories

The concept of smart cities is relatively new in research. Thanks to the colossal advances in Artificial Intelligence that took place over the last decade we are able to do all that that we once thought impossible; we build cities driven by information and technologies. In this keynote, we are going to look at the success stories of smart city-related projects and analyse the factors that led them to success. The development of interactive, reliable and secure systems, both connectionist and symbolic, is often a time-consuming process in which numerous experts are involved. However, intuitive and automated tools like “Deep Intelligence” developed by DCSc and BISITE, facilitate this process. Furthermore, in this talk we will analyse the importance of complementary technologies such as IoT and Blockchain in the development of intelligent systems, as well as the use of edge platforms or fog computing

Applying Recommender Systems and Adaptive Hypermedia for e-Learning Personalizatio

Learners learn differently because they are different -- and they grow more distinctive as they mature. Personalized learning occurs when e-learning systems make deliberate efforts to design educational experiences that fit the needs, goals, talents, and interests of their learners. Researchers had recently begun to investigate various techniques to help teachers improve e-learning systems. In this paper we present our design and implementation of an adaptive and intelligent web-based programming tutoring system -- Protus, which applies recommendation and adaptive hypermedia techniques. This system aims at automatically guiding the learner's activities and recommend relevant links and actions to him/her during the learning process. Experiments on real data sets show the suitability of using both recommendation and hypermedia techniques in order to suggest online learning activities to learners based on their preferences, knowledge and the opinions of the users with similar characteristics

Personalization on E-Content Retrieval Based on Semantic Web Services

In the current educational context there has been a significant increase in learning object repositories (LOR), which are found in large databases available on the hidden web. All these information is described in any metadata labeling standard (LOM, Dublin Core, etc). It is necessary to work and develop solutions that provide efficiency in searching for heterogeneous content and finding distributed context. Distributed information retrieval, or federated search, attempts to respond to the problem of information retrieval in the hidden Web. Multi-agent systems are known for their ability to adapt quickly and effectively to changes in their environment. This study presents a model for the development of digital content retrieval based on the paradigm of virtual organizations of agents using a Service Oriented Architecture. The model allows the development of an open and flexible architecture that supports the services necessary to dynamically search for distributed digital content. A major challenge in searching and retrieving digital content is also to efficiently find the most suitable content for the users. This model proposes a new approach to filtering the educational content retrieved based on Case-Based Reasoning (CBR). It is based on the model AIREH (Architecture for Intelligent Recovery of Educational content in Heterogeneous Environments), a multi-agent architecture that can search and integrate heterogeneous educational content through a recovery model that uses a federated search. The model and the technologies presented in this research exemplify the potential for developing personalized recovery systems for digital content based on the paradigm of virtual organizations of agents. The advantages of the proposed architecture, as outlined in this article, are its flexibility, customization, integrative solution and efficiency

Active case-based reasoning for lessons delivery systems

Paper presented at The 13th International Florida Artificial Intelligence Research Society Conference, FLAIRS 1999, Menlo Park, FL: pp. 170-174.Exploiting lessons learned is a key knowledge management (KM) task. Currently, most lessons learned systems are passive, stand-alone systems. In contrast, practical KM solutions should be active, interjecting relevant information during decision-making. We introduce an architecture for active lessons delivery systems, an instantiation of it that serves as a monitor, and illustrate it in the context of the conversational case-based plan authoring system HICAP (Muñoz-Avila et al., 1999). When users interact with HICAP, updating its domain objects, this monitor accesses a repository of lessons learned and alerts the user to the ramifications of the most relevant past experiences. We demonstrate this in the context of planning noncombatant evacuation operations