ERP project’s internal stakeholder network and how it influences the project’s outcome

So far little effort has been put into researching the importance of internal ERP project stakeholders’ mutual interactions, realizing the project’s complexity, influence on the whole organization, and high risk for a useful final outcome. This research analyzes the stakeholders’ interactions and positions in the project network, their criticality, potential bottlenecks and conflicts. The main methods used are Social Network Analysis, and the elicitation of drivers for the individual players. Information was collected from several stakeholders from three large ERP projects all in global companies headquartered in Finland,together with representatives from two different ERP vendors, and with two experienced ERP consultants. The analysis gives quantitative as well as qualitative characterization of stakeholder criticality (mostly the Project Manager(s), the Business Owner(s) and the Process Owner(s)) , degree of centrality, closeness , mediating or bottleneck roles, relational ties and conflicts (individual, besides those between business and project organizations) , and clique formations. A generic internal stakeholder network model is established as well as the criticality of the project phases. The results are summarized in the form of a list of recommendations for future ERP projects to address the internal stakeholder impacts .Project management should utilize the latest technology to provide tools to increase the interaction between the stakeholders and to monitor the strength of these relations. Social network analysis tools could be used in the projects to visualize the stakeholder relations in order to better understand the possible risks related to the relations (or lack of them).ERP; Social networks ; Enterprise resource planning; Stakeholders

An Updated ERP Systems Annotated Bibliography: 2001-2005

The goal of this study is to provide an updated annotated bibliography of ERP publications published in the main IS conferences and journals during the period 2001-2005, categorizing them through an ERP lifecycle based framework that is structured in phases. The first version of this bibliography was published in 2001 (Esteves and Pastor, 2001c). However, so far, we have extended the bibliography with a significant number of new publications in all the categories used in this paper. We also reviewed the categories and some incongruities were eliminated. Furthermore, we present topics for further research in each phase

Multidimensional Knowledge Flow Dynamics in Context

Knowledge is a sustainable advantage and knowledge assets can increase value with use. A snowball effect of knowledge advantage advocates effective knowledge management and fosters its continual growth as it flows. Knowledge, however, flows unevenly throughout an organization and the problem is that the fundamental dynamics of these flows are still not well characterized in theoretical and computational models. This study built on existing work—knowledge-flow theory, need knowledge generation, and the critical success factors for enterprise resource planning implementation—to examine the multidimensional knowledge-flow phenomenon in context, and used the case study methodology for knowledge-flow theory building. The research question was two-pronged: how can need knowledge and its flow across stakeholders within an organization be explained using a multidimensional knowledge-flow model and how can Nissen’s five-dimensional knowledge-flow model be validated using a real-life immersion case? The researcher relied on three sources of evidence for this case study: project-related documentation, archival records, and interviews. Data triangulation yielded three results components: (a) a chronology of key events that obstructed knowledge flow, (b) a logic model depicting themes that contributed to knowledge-flow obstruction, and (c) explanations of the knowledge-flow patterns. This case study suggested enabling need knowledge determinants and obstructing conditions are in play that determine the path of need knowledge flow. These two research artifacts should be considered together to provide a fresh research avenue towards better understanding of knowledge flow dynamics

Exploring Critical Success Factors of Learning Management System Implementations in Membership Associations

Learning management systems (LMSs) are the technical foundation for online learning programs that offer benefits to learners in a variety of settings. As with many enterprise software systems, LMSs are expensive and carry considerable risk. Exploring critical success factors (CSFs) and using them as a foundation for decisions concerning complex software implementations helps increase the likelihood of success. This study addresses the gap in knowledge concerning CSFs for LMS implementations. The purpose of this phenomenological study was to discover CSFs by exploring the lived experiences of 8 association executives who identified themselves through email communications as having managed a successful LMS implementation. Organizations providing online continuing education programs were identified using a publicly available list, and program managers were identified from the organization\u27s website. Interviews using semi-structured questions yielded a set of tightly correlated CSFs from 6 of the 8 participants. General systems theory and sociotechnical systems theory underpinned the study. Moustakas\u27 data analysis methods were used to code the interviews and develop themes, which resulted in a set of actionable CSFs. Stakeholder support, a well-planned implementation, an experienced vendor, and software that provides a predictable user interface were among emergent CSFs for LMS implementations. This research may have a positive social impact because reducing the risk of LMS implementations will enable organizational leaders to extend learning opportunities to more individuals. Those opportunities, in turn, will lead to prosperity for membership associations and the industries they serve

Relationship Between Corporate Governance and Information Security Governance Effectiveness in United States Corporations

Cyber attackers targeting large corporations achieved a high perimeter penetration success rate during 2013, resulting in many corporations incurring financial losses. Corporate information technology leaders have a fiduciary responsibility to implement information security domain processes that effectually address the challenges for preventing and deterring information security breaches. Grounded in corporate governance theory, the purpose of this correlational study was to examine the relationship between strategic alignment, resource management, risk management, value delivery, performance measurement implementations, and information security governance (ISG) effectiveness in United States-based corporations. Surveys were used to collect data from 95 strategic and tactical leaders of the 500 largest for-profit United States headquartered corporations. The results of the multiple linear regression indicated the model was able to significantly predict ISG effectiveness, F(5, 89) = 3.08, p = 0.01, R² = 0.15. Strategic alignment was the only statistically significant (t = 2.401, p \u3c= 0.018) predictor. The implications for positive social change include the potential to constructively understand the correlates of ISG effectiveness, thus increasing the propensity for consumer trust and reducing consumers' costs

Government IS Implementation: A Framework for Stakeholder Orientation

Information systems (IS) researchers and management practitioners have increasingly begun to use the concept of stakeholder engagement to explain diverse outcomes associated with implementing new technology, yet the IS literature largely omits this focus in the context of enterprise systems implementation. While the literature has established stakeholder engagement‘s significance, it has not done the same for organizational stakeholder orientation. As such, I develop a theoretically sound framework to analyze organizational stakeholder orientations during a multi-partner IS implementation process. Researchers have traditionally viewed stakeholder engagement as corporate responsibility in action, but, in reality, stakeholder engagement may or may not involve a moral dimension. In this grounded theory research, I introduce a stakeholder engagement framework that contains two new constructs (i.e., stakeholder engagement and stakeholder sensitivity) and eight different dimensions guided by four major motivating factors. Additionally, I conducted a case study on a IS implementation project to analyze the stakeholder engagement for the project‘s implementation phases to capture the dynamic nature of the stakeholder engagement process and stakeholder sensitivity

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history