Using Social Relations Analysis to Examine the Impact of Role Change on Interpersonal Perceptions in Virtual Teams

Virtual teams are susceptible to disruptions such as role changes. Due to inconsistent conclusions in the current literature, it is difficult to predict how role disruptions might affect interpersonal perceptions in those environments. We recommend using a social relations analysis to uncover interpersonal processes within virtual teams that might be hidden in the complex multilevel structure of teams. We demonstrate this technique using data from a study involving 40 virtual teams configured in a laboratory; half of the teams experienced a change in leader role during the collaboration. The analysis revealed significant perceiver (individual differences in rating tendencies) and relationship variance (differentiation among team members) in evaluations of team members. Teams experiencing role change showed more differentiation of partners in evaluations and accuracy in guessing how team members evaluated them, compared to teams without role changes. Implications for future research on interpersonal processes in virtual teams are discussed

A Cost-Benefit Analysis of Face-to-Face and Virtual Communication: Overcoming the Challenges

Virtual communication has become the norm for many organizations (Baltes, Dickson, Sherman, Bauer, & LaGanke, 2002; Bergiel, Bergiel, & Balsmeier, 2008; Hertel, Geister, & Konradt, 2005). As technology has evolved, time and distance barriers have dissolved, allowing for access to experts worldwide. The reality of business today demands the use of virtual communication for at least some work, and many professionals will sit on a virtual team at some point (Dewar, 2006). Although virtual communication offers many advantages, it is not without challenges. This article examines the costs and benefits associated with virtual and face-to-face communication, and identifies strategies to overcome virtual communication\u27s challenges

Team Learning: A Theoretical Integration and Review

With the increasing emphasis on work teams as the primary architecture of organizational structure, scholars have begun to focus attention on team learning, the processes that support it, and the important outcomes that depend on it. Although the literature addressing learning in teams is broad, it is also messy and fraught with conceptual confusion. This chapter presents a theoretical integration and review. The goal is to organize theory and research on team learning, identify actionable frameworks and findings, and emphasize promising targets for future research. We emphasize three theoretical foci in our examination of team learning, treating it as multilevel (individual and team, not individual or team), dynamic (iterative and progressive; a process not an outcome), and emergent (outcomes of team learning can manifest in different ways over time). The integrative theoretical heuristic distinguishes team learning process theories, supporting emergent states, team knowledge representations, and respective influences on team performance and effectiveness. Promising directions for theory development and research are discussed

The Language of Bias: A Linguistic Approach to Understanding Intergroup Relations

[Excerpt] This chapter explores the role of language in the relationship between diversity and team performance. Specifically, we consider how a linguistic approach to social categorization may be used to study the social psychological mechanisms that underlie diversity effects. Using the results of a study examining the effects of gender, ethnicity and tenure on language abstraction, we consider the potential implications for team processes and effectiveness. In addition, we propose a revised team input-process-output model that highlights the potential effects of language on team processes. We conclude by suggesting directions for future research linking diversity, linguistic categorization and team effectiveness

The Effect of Virtual Team Membership Change on Social Identity Development: A Case from Higher Education in Norway

This research attempts to address the question, what factors may influence the perceptions and development of a group social identity on a new virtual team? Of particular interest are prior experiences with virtual team environments, experience with virtual team technology, and other organizational and contextual factors that may be relevant. This research makes use of a natural field experiment and qualitative study on two university colleges that make use of virtual teams and communication. One university college had previously undergone a merger while the other had not. The findings indicate that the previous merger for the one university college still plays a part in how much the employees feel like one unit and perceive their performance and conflict. There is a need to focus on training of virtual team members to ensure appropriate utilization of the technology to enable social identity development

Employee engagement in the interpersonal context

2016 Summer.Includes bibliographical references.To advance the theoretical understanding and research on engagement, I examined how engagement spreads within the interpersonal context. I developed and tested a theoretical framework built upon Kahn’s (1990) conceptualization of employee engagement, Byrne’s (2015) newly proposed mechanism of engagement contagion, and research on team dynamics. The study sample included students (N = 148) working in teams on a semester-long course project. Through the measurement of engagement levels and individual differences related to emotional and cognitive contagion, I assessed two potential mechanisms for the transmission of engagement. Results showed that emotional contagion (as assessed with emotional contagion susceptibility) is not a significant predictor of change in affective engagement scores between two time points. Further, although cognitive contagion (as assessed with perceptions of shared mental models) significantly predicted change in cognitive engagement scores, students reporting higher levels of this construct experienced small changes in cognitive engagement. Based on these findings, recommendations for future research are discussed

Whiteness of A Name: Is “White” the Baseline?

Purpose– The purpose of this paper is to examine the hypothesis that Whiteness is used as a normative standard when comparing a variety of first names. Design/methodology/approach– Respondents (full- and part-time business students) evaluated names that sounded common, African-American, Russian, and unusual. Findings– Results from two studies suggest that “common” or “neutral” names are perceived to be white, and to be more American than African-American, Russian or unusual-sounding names. Results also demonstrate that the common names have more positive attributes, including socio-economic class. Research limitations/implications– The study found that the basic comparison of American respondents will be to a white person. Second, the authors applied Critical Race Theory (CRT) to the research on names. Finally, the authors demonstrate that unless they are totally anonymous, virtual teams will still have the type of social categorization and stereotyping of team members found in ordinary teams. Practical implications– Organizations and managers need to recognize that a “colorblind” approach simply reinforces the expectation that any differences in American organizations will be compared against the Whiteness standard. This can be a problem in any organizational setting, especially given the proliferation of virtual teams. This may be addressed with attempts to increase common in-group identity and strategies for identifying bias. Originality/value– In this research the authors integrate concepts and theory from Virtual Teams, CRT and the Psychology of Names, providing both theoretical and practical implications

Trust and psychological empowerment in global virtual teams: quantitative ethnography research

Although global virtual teams are becoming more commonplace because of their many benefits, they are also challenged by a lack of interpersonal and emotional trust between team members. Based on this problem, this study adopted a quantitative ethnographic methodology to explore team members\u27 perceptions of the relationship between trust and psychological empowerment components, such as the meaning of work, competence, self-determination, and impact, in global virtual teams. In addition, this study examined how the team members\u27 perceptions of trust and psychological empowerment differ based on their attributes. To achieve this research purpose, the researcher collected data via semi-structured interviews with 16 employees in global virtual teams of five consulting firms headquartered in the U.S. and South Korea. This study utilized the Epistemic Network Analysis (ENA) as an analysis tool to investigate the perception patterns of participants. As a result, the study found that trust is primarily linked to competence, responsible behavior, and communication between employees. In contrast, competence is related to communication, recognition, self−determination, and impact on the team or society. Furthermore, the study found the differences in employees\u27 perceptions according to characteristics−age, gender, nationality, working period, and role−excluding the expertise realm. The findings could aid organizations in developing strategies for global virtual teams and contribute to developing academic fields related to psychological empowerment and trust. More research is needed on segmented global virtual team types, cultural diversity, and team leadership

Advancing Research on Virtual Collaboration

Aunque los entornos virtuales no eran nuevos para algunas organizaciones, cuando llegó la pandemia de COVID-19, casi todas las industrias del mundo comenzaron a emplearlos. Dado que muchas organizaciones y empleados trabajarán de forma remota de forma permanente (o al menos en cierta medida) en el futuro, uno de los desafíos más importantes que enfrentarán las organizaciones es facilitar el desempeño individual y del equipo en entornos virtuales. Los entornos virtuales pueden permitir a las organizaciones maximizar su capital humano y mejorar su conocimiento, recursos, colaboración y creatividad para satisfacer las demandas de sus partes interesadas. Sin embargo, cuando los miembros del equipo utilizan las comunicaciones mediadas por tecnología, se enfrentan a desafíos adicionales que afectan la colaboración y el rendimiento. Por lo tanto, es fundamental comprender los aspectos que contribuyen a la colaboración individual y en equipo en entornos virtuales. El objetivo principal de esta tesis es, por lo tanto, avanzar en la investigación sobre la colaboración virtual. Más específicamente, esta tesis aborda la siguiente pregunta de investigación: ¿Qué factores promueven una colaboración efectiva en un contexto virtual? Para abordar esta pregunta, esta tesis se divide en seis capítulos, de los cuales la parte principal es un compendio de tres ensayos (Capítulos 2, 3 y 4). El primer capítulo de la tesis es la introducción general. El segundo capítulo se centra en factores a nivel individual que permiten la efectividad de la colaboración virtual (género y juicio situacional). El tercer capítulo se centra en factores a nivel de equipo que promueven la eficacia de la colaboración virtual (comportamientos de comunicación virtual del equipo e intercambio de información del equipo). El cuarto capítulo se centra en los factores de nivel diádico que promueven la colaboración virtual efectiva (expectativas interpersonales y perdón por tiempos de respuesta prolongados). Finalmente, el quinto capítulo presenta las conclusiones generales, limitaciones y futuras líneas de investigación. Esta tesis contribuye a la literatura sobre colaboración en entornos virtuales al examinar fenómenos contemporáneos en diferentes niveles de análisis (p. ej., género, equipos de estudiantes cara a cara tradicionales y efectos de falta de respuesta) desde varias perspectivas teóricas y metodológicas. En general, esta tesis proporciona información útil para las personas y los equipos que trabajan en entornos virtuales.Encara que els entorns virtuals no eren nous per a algunes organitzacions, quan va arribar la pandèmia de COVID-19, gairebé totes les indústries del món van començar a fer-los servir. Atès que moltes organitzacions i empleats treballaran de manera remota de manera permanent (o almenys en certa mesura) en el futur, un dels desafiaments més importants que enfrontaran les organitzacions és facilitar l'exercici individual i de l'equip en entorns virtuals. Els entorns virtuals poden permetre a les organitzacions maximitzar el seu capital humà i millorar-ne el coneixement, els recursos, la col·laboració i la creativitat per satisfer les demandes de les seves parts interessades. Tot i això, quan els membres de l'equip utilitzen les comunicacions à través de mitjans tecnològics, s'enfronten a desafiaments addicionals que afecten la col·laboració i el rendiment. Per tant, és fonamental comprendre els aspectes que contribueixen a la col·laboració individual i en equip en entorns virtuals. L'objectiu principal d'aquesta tesi és, doncs, avançar en la investigació sobre la col·laboració virtual. Més específicament, aquesta tesi aborda la pregunta de recerca següent: Quins factors promouen una col·laboració efectiva en un context virtual? Per abordar aquesta pregunta, aquesta tesi es divideix en sis capítols, dels quals la part principal és un compendi de tres assaigs (Capítols 2, 3 i 4). El primer capítol de la tesi és la introducció general. El segon capítol se centra en factors individuals que permeten l'efectivitat de la col·laboració virtual (gènere i judici situacional). El tercer capítol se centra en factors d'equip que promouen l'eficàcia de la col·laboració virtual (comportaments de comunicació virtual de l'equip i intercanvi d'informació de l'equip). El quart capítol se centra en els factors de nivell diàdic que promouen la col·laboració virtual efectiva (expectatives interpersonals i perdó per temps de resposta perllongats). Finalment, el cinquè capítol presenta les conclusions generals, les limitacions i les futures línies de recerca. Aquesta tesi contribueix a la literatura sobre col·laboració en entorns virtuals en examinar fenòmens contemporanis a diferents nivells d'anàlisi (p. ex., gènere, equips d'estudiants cara a cara tradicionals i efectes de manca de resposta) des de diverses perspectives teòriques i metodològiques. En general, aquesta tesi proporciona informació útil per a persones i equips que treballen en entorns virtuals.Although virtual environments were not new to some organizations, when the COVID-19 pandemic hit, almost every industry on the globe began employing them. Given that many organizations and employees will work remotely permanently (or at least to some extent) in the future, one of the most significant challenges organizations will face is facilitating individual and team performance in virtual environments. Virtual environments may enable organizations to maximize their human capital and enhance their knowledge, resources, collaboration, and creativity to meet their stakeholder’s demands. Nevertheless, when team members rely on technology-mediated communications, they encounter additional challenges that impact collaboration and performance. Thus, it is critical to understand the aspects that contribute to individual and team collaboration in virtual environments. The main purpose of this thesis is thus to advance research on virtual collaboration. More specifically, this thesis addresses the following overarching research question: What factors promote effective collaboration in a virtual context? To address this question, this thesis is divided into six chapters, of which the main part is a compendium of three essays (Chapters 2, 3, and 4). The first chapter of the thesis is the general introduction. The second chapter focuses on individual-level factors that enable the effectiveness of virtual collaboration (gender and situational judgment). The third chapter focuses on team-level factors that promote virtual collaboration effectiveness (team virtual communication behaviors and team information sharing). The fourth chapter focuses on dyadic-level factors that promote effective virtual collaboration (interpersonal expectations and forgiveness for lengthy response times). Finally, the fifth chapter presents the general conclusions, limitations, and future research directions. This thesis contributes to the literature on collaboration in virtual environments by examining understudied contemporary phenomena at different levels of analysis (e.g., gender, traditional face-to-face student teams, and unresponsiveness effects) from various theoretical and methodological perspectives. Overall, this thesis provides insights helpful to individuals and teams working in virtual environments