Capturing the Visitor Profile for a Personalized Mobile Museum Experience: an Indirect Approach

An increasing number of museums and cultural institutions around the world use personalized, mostly mobile, museum guides to enhance visitor experiences. However since a typical museum visit may last a few minutes and visitors might only visit once, the personalization processes need to be quick and efficient, ensuring the engagement of the visitor. In this paper we investigate the use of indirect profiling methods through a visitor quiz, in order to provide the visitor with specific museum content. Building on our experience of a first study aimed at the design, implementation and user testing of a short quiz version at the Acropolis Museum, a second parallel study was devised. This paper introduces this research, which collected and analyzed data from two environments: the Acropolis Museum and social media (i.e. Facebook). Key profiling issues are identified, results are presented, and guidelines towards a generalized approach for the profiling needs of cultural institutions are discussed

Online advertising: analysis of privacy threats and protection approaches

Online advertising, the pillar of the “free” content on the Web, has revolutionized the marketing business in recent years by creating a myriad of new opportunities for advertisers to reach potential customers. The current advertising model builds upon an intricate infrastructure composed of a variety of intermediary entities and technologies whose main aim is to deliver personalized ads. For this purpose, a wealth of user data is collected, aggregated, processed and traded behind the scenes at an unprecedented rate. Despite the enormous value of online advertising, however, the intrusiveness and ubiquity of these practices prompt serious privacy concerns. This article surveys the online advertising infrastructure and its supporting technologies, and presents a thorough overview of the underlying privacy risks and the solutions that may mitigate them. We first analyze the threats and potential privacy attackers in this scenario of online advertising. In particular, we examine the main components of the advertising infrastructure in terms of tracking capabilities, data collection, aggregation level and privacy risk, and overview the tracking and data-sharing technologies employed by these components. Then, we conduct a comprehensive survey of the most relevant privacy mechanisms, and classify and compare them on the basis of their privacy guarantees and impact on the Web.Peer ReviewedPostprint (author's final draft

A road-map to personalized context-aware services delivery in construction

Existing mobile IT applications in the construction industry are constrained by their reliance on static methods of information delivery, which are often not appropriate to meet changing work demand resulting from dynamic project conditions. This paper focuses on a new interaction paradigm i.e. context-aware information delivery (CAID), which promises to make information provisioning more responsive to workers’ changing work demands. A roadmap to personalized CAID in construction is laid out, with a focus on creating a pervasive user-centred intelligent work environment capable of serving relevant information needs of busy construction professionals by intelligent interpretation of their context. Research approach includes use of scenario planning method. Face-to-face unstructured interviews were arranged with 28 industry and technology experts for scenario validation and provided input for the road-mapping exercise. The research demonstrates that the realisation of the CAID vision is within reach and will tremendously enhance the value proposition of mobile information technology in the construction industry. Context-relevant and personalised information delivery will save valuable time and has the potential to improve efficiency and productivity. It can make construction ICT applications and worker’s immediate work environment more responsive to work demands, thereby allowing better management of construction projects. A key challenge is to link various technology enabling elements with methodological, cultural, social and organisational aspects specific to the construction industry. This would require a multi-disciplinary approach requiring input from different fields, including computer science, ergonomics, social studies and the construction industry

Personalised trails and learner profiling within e-learning environments

This deliverable focuses on personalisation and personalised trails. We begin by introducing and defining the concepts of personalisation and personalised trails. Personalisation requires that a user profile be stored, and so we assess currently available standard profile schemas and discuss the requirements for a profile to support personalised learning. We then review techniques for providing personalisation and some systems that implement these techniques, and discuss some of the issues around evaluating personalisation systems. We look especially at the use of learning and cognitive styles to support personalised learning, and also consider personalisation in the field of mobile learning, which has a slightly different take on the subject, and in commercially available systems, where personalisation support is found to currently be only at quite a low level. We conclude with a summary of the lessons to be learned from our review of personalisation and personalised trails

From Personalization to Adaptivity: Creating Immersive Visits through Interactive Digital Storytelling at the Acropolis Museum

Storytelling has recently become a popular way to guide museum visitors, replacing traditional exhibit-centric descriptions by story-centric cohesive narrations with references to the exhibits and multimedia content. This work presents the fundamental elements of the CHESS project approach, the goal of which is to provide adaptive, personalized, interactive storytelling for museum visits. We shortly present the CHESS project and its background, we detail the proposed storytelling and user models, we describe the provided functionality and we outline the main tools and mechanisms employed. Finally, we present the preliminary results of a recent evaluation study that are informing several directions for future work

Multi-dimensional clustering in user profiling

User profiling has attracted an enormous number of technological methods and applications. With the increasing amount of products and services, user profiling has created opportunities to catch the attention of the user as well as achieving high user satisfaction. To provide the user what she/he wants, when and how, depends largely on understanding them. The user profile is the representation of the user and holds the information about the user. These profiles are the outcome of the user profiling. Personalization is the adaptation of the services to meet the user’s needs and expectations. Therefore, the knowledge about the user leads to a personalized user experience. In user profiling applications the major challenge is to build and handle user profiles. In the literature there are two main user profiling methods, collaborative and the content-based. Apart from these traditional profiling methods, a number of classification and clustering algorithms have been used to classify user related information to create user profiles. However, the profiling, achieved through these works, is lacking in terms of accuracy. This is because, all information within the profile has the same influence during the profiling even though some are irrelevant user information. In this thesis, a primary aim is to provide an insight into the concept of user profiling. For this purpose a comprehensive background study of the literature was conducted and summarized in this thesis. Furthermore, existing user profiling methods as well as the classification and clustering algorithms were investigated. Being one of the objectives of this study, the use of these algorithms for user profiling was examined. A number of classification and clustering algorithms, such as Bayesian Networks (BN) and Decision Trees (DTs) have been simulated using user profiles and their classification accuracy performances were evaluated. Additionally, a novel clustering algorithm for the user profiling, namely Multi-Dimensional Clustering (MDC), has been proposed. The MDC is a modified version of the Instance Based Learner (IBL) algorithm. In IBL every feature has an equal effect on the classification regardless of their relevance. MDC differs from the IBL by assigning weights to feature values to distinguish the effect of the features on clustering. Existing feature weighing methods, for instance Cross Category Feature (CCF), has also been investigated. In this thesis, three feature value weighting methods have been proposed for the MDC. These methods are; MDC weight method by Cross Clustering (MDC-CC), MDC weight method by Balanced Clustering (MDC-BC) and MDC weight method by changing the Lower-limit to Zero (MDC-LZ). All of these weighted MDC algorithms have been tested and evaluated. Additional simulations were carried out with existing weighted and non-weighted IBL algorithms (i.e. K-Star and Locally Weighted Learning (LWL)) in order to demonstrate the performance of the proposed methods. Furthermore, a real life scenario is implemented to show how the MDC can be used for the user profiling to improve personalized service provisioning in mobile environments. The experiments presented in this thesis were conducted by using user profile datasets that reflect the user’s personal information, preferences and interests. The simulations with existing classification and clustering algorithms (e.g. Bayesian Networks (BN), Naïve Bayesian (NB), Lazy learning of Bayesian Rules (LBR), Iterative Dichotomister 3 (Id3)) were performed on the WEKA (version 3.5.7) machine learning platform. WEKA serves as a workbench to work with a collection of popular learning schemes implemented in JAVA. In addition, the MDC-CC, MDC-BC and MDC-LZ have been implemented on NetBeans IDE 6.1 Beta as a JAVA application and MATLAB. Finally, the real life scenario is implemented as a Java Mobile Application (Java ME) on NetBeans IDE 7.1. All simulation results were evaluated based on the error rate and accuracy

Collaborative recommendations with content-based filters for cultural activities via a scalable event distribution platform

Nowadays, most people have limited leisure time and the offer of (cultural) activities to spend this time is enormous. Consequently, picking the most appropriate events becomes increasingly difficult for end-users. This complexity of choice reinforces the necessity of filtering systems that assist users in finding and selecting relevant events. Whereas traditional filtering tools enable e.g. the use of keyword-based or filtered searches, innovative recommender systems draw on user ratings, preferences, and metadata describing the events. Existing collaborative recommendation techniques, developed for suggesting web-shop products or audio-visual content, have difficulties with sparse rating data and can not cope at all with event-specific restrictions like availability, time, and location. Moreover, aggregating, enriching, and distributing these events are additional requisites for an optimal communication channel. In this paper, we propose a highly-scalable event recommendation platform which considers event-specific characteristics. Personal suggestions are generated by an advanced collaborative filtering algorithm, which is more robust on sparse data by extending user profiles with presumable future consumptions. The events, which are described using an RDF/OWL representation of the EventsML-G2 standard, are categorized and enriched via smart indexing and open linked data sets. This metadata model enables additional content-based filters, which consider event-specific characteristics, on the recommendation list. The integration of these different functionalities is realized by a scalable and extendable bus architecture. Finally, focus group conversations were organized with external experts, cultural mediators, and potential end-users to evaluate the event distribution platform and investigate the possible added value of recommendations for cultural participation

Toward a model of computational attention based on expressive behavior: applications to cultural heritage scenarios

Our project goals consisted in the development of attention-based analysis of human expressive behavior and the implementation of real-time algorithm in EyesWeb XMI in order to improve naturalness of human-computer interaction and context-based monitoring of human behavior. To this aim, perceptual-model that mimic human attentional processes was developed for expressivity analysis and modeled by entropy. Museum scenarios were selected as an ecological test-bed to elaborate three experiments that focus on visitor profiling and visitors flow regulation