The adoption of social enterprise software

Social enterprise software is a highly promising software application for firms, though it is still in an infancy state. It offers rapid real-time information transfer based on business collaboration tools or instant messaging. The software collects and processes customer data from surveys, consumer feedback, reviews, blogs or social networks. This enables firms to build up detailed customer profiles potentially anticipating upcoming trends. We analyze the determinants of social enterprise software adoption based on the literature on the adoption of new technologies. In our analysis, we control for factors like firm size, intensity of information and communication technology, human capital and international competitive situation. Exploiting recent German firm-level data and a model controlling for sample selection, the results reveal that firms with highly qualified workers, a large share of young employees and international business activity are more likely to adopt social enterprise software. Larger and more ICT-intensive firms and recent innovators also have a higher propensity to use social enterprise software. In addition, firms belonging to the service sector are more eager to implement social enterprise software applications than manufacturing firms. --enterprise software,social software,social enterprise software

Application of Web Communication Relationship Management in Small and Medium Enterprises

Small and Medium Enterprises (UKM) in Indonesia are still managed traditionally since the touch of information technology is not optimal. On the other hand, the number of customers or transactions made by UKM may no longer be of small value. One modern business approach is to pay attention to customer factors, not only before the transaction but also after the transaction. Applications in the field of information technology in this domain are called Customer Relationship Management (CRM). This research tries to develop a CRM model adapted to the community's culture and the SME business model in Indonesia and considers the penetration of information technology in general. The approach used is to use the Prototype model in which the system creation process is structured and has several stages that must be passed so that the information system becomes better and easier. The results show the small and medium businesses can make CRM simpler and more generi

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Watchword-Oriented and Time-Stamped Algorithms for Tamper-Proof Cloud Provenance Cognition

Provenance is derivative journal information about the origin and activities of system data and processes. For a highly dynamic system like the cloud, provenance can be accurately detected and securely used in cloud digital forensic investigation activities. This paper proposes watchword oriented provenance cognition algorithm for the cloud environment. Additionally time-stamp based buffer verifying algorithm is proposed for securing the access to the detected cloud provenance. Performance analysis of the novel algorithms proposed here yields a desirable detection rate of 89.33% and miss rate of 8.66%. The securing algorithm successfully rejects 64% of malicious requests, yielding a cumulative frequency of 21.43 for MR

DEVELOPING AN E-CRM PROTOTYPE FOR MEDIUMSIZED COMPANIES

This report is a final year project involving a research of Customer Relationship Management (CRM) System focusing on a medium-sized company and using a computer supplier company as a testing platform for the E-CRM prototypical. CRM is a strategy used to learn more about customer needs and behaviors in order to develop a stronger relationship with them. The problems such as the use of manual activity in generating quotation, no centralized database of customer and no proper channel for communication process in medium sized company can lead to customer dissatisfactions. The E-CRM system hopefully can give the solution. The main question now is what kind of E-CRM system best suited for a medium-sized company? Thus, the author has been using the data from the computer supplier company as a way for testing the effectiveness of E-CRM in a medium-sized company. This project basically concentrates on the study of E-CRM system in order to support the salesperson of the medium-sized company to automate their work in maintaining a healthy relationship with all contacts and prospective customers. This report also gives further information about the system in the literature review section, which is mainly supporting information that comes from the website, journal and research by an expert in this field. Methodology plays a vital role in completing any project. Waterfall model is used as the methodology, which consists of planning, analysis, design, implementation and operation. The final result of this study is a discussion, conclusion and prototypical E-CRM system which are strengthening relationship between an organization and their customers

Semantic browsing of digital collections

Visiting museums is an increasingly popular pastime. Studies have shown that visitors can draw on their museum experience, long after their visit, to learn new things in practical situations. Rather than viewing a visit as a single learning event, we are interested in ways of extending the experience to allow visitors to access online resources tailored to their interests. Museums typically have extensive archives that can be made available online, the challenge is to match these resources to the visitor’s interests and present them in a manner that facilitates exploration and engages the visitor. We propose the use of knowledge level resource descriptions to identify relevant resources and create structured presentations. A system that embodies this approach, which is in use in a UK museum, is presented and the applicability of the approach to the broader semantic web is discussed

From the Hands of an Early Adopter's Avatar to Virtual Junkyards: Analysis of Virtual Goods' Lifetime Survival

One of the major questions in the study of economics, logistics, and business forecasting is the measurement and prediction of value creation, distribution, and lifetime in the form of goods. In "real" economies, a perfect model for the circulation of goods is impossible. However, virtual realities and economies pose a new frontier for the broad study of economics, since every good and transaction can be accurately tracked. Therefore, models that predict goods' circulation can be tested and confirmed before their introduction to "real life" and other scenarios. The present study is focused on the characteristics of early-stage adopters for virtual goods, and how they predict the lifespan of the goods. We employ machine learning and decision trees as the basis of our prediction models. Results provide evidence that the prediction of the lifespan of virtual objects is possible based just on data from early holders of those objects. Overall, communication and social activity are the main drivers for the effective propagation of virtual goods, and they are the most expected characteristics of early adopters.Comment: 28 page

ONLINE LIBRARY SERVICES WITH LIVE CUSTOMER SUPPORT

The popularity of Internet as it capable to handle various type of multimedia formats, give a new face for the community to change an idea and information. Main purpose of developing the portal is to use the information technologyand multimedia widely. Many organizations nowadays use an internet as a medium to promote their organization and a place to interact with the user. User can logon to an organization portal and use the facilities provided. Currently, the problem is the customer support services provided is not efficient enough for the organization and for the user itself. If user has any problem regarding the portal, they only can interact with the customer services by calling the office or send an email to the administration of the portal. This way is not very user-friendly and user has to wait for a long time to get the response from the organization. In order to overcome the problem, an Online Library Services with Live Customer Support should be developed. The objective of the project is to give online facilities to the user to interact with an operator ofthe portal. This can enables live customer support and visitor communication directly from the website. Provides real-time customer service support from any computer, anywhere! As a conclusion, Online Library Services with Live Customer Support can provide an efficient user service by the organization