Layered evaluation of interactive adaptive systems : framework and formative methods

Peer reviewedPostprin

Improving understanding of website privacy policies

Machine-readable privacy policies have been developed to help reduce user effort in understanding how websites will use personally identifiable information (PII). The goal of these policies is to enable the user to make informed decisions about the disclosure of personal information in web-based transactions. However, these privacy policies are complex, requiring that a user agent evaluate conformance between the user’s privacy preferences and the site’s privacy policy, and indicate this conformance information to the user. The problem addressed in this thesis is that even with machine-readable policies and current user agents, it is still difficult for users to determine the cause and origin of a conflict between privacy preferences and privacy policies. The problem arises partly because current standards operate at the page level: they do not allow a fine-grained treatment of conformance down to the level of a specific field in a web form. In this thesis the Platform for Privacy Preferences (P3P) is extended to enable field-level comparisons, field-specific conformance displays, and faster access to additional field-specific conformance information. An evaluation of a prototype agent based on these extensions showed that they allow users to more easily understand how the website privacy policy relates to the user’s privacy preferences, and where conformance conflicts occur

A multi-layer framework for personalized social tag-based applications

Recent years have seen an increasing diffusion of online communities giving their members the ability of specifying and sharing metadata concerning online resources. Such practice, also known as social or collaborative tagging, has the purpose of collecting and sharing opinions about Web resources and simplifying their retrieval. In this paper, we go one step further and show how tags can have more enhanced applications to be exploited for customizing Web content fruition. More precisely, we propose a multi-layer framework where data collected by social tagging communities are complemented with additional services. Such services provide users the ability of expressing their dis/agreement with existing tags, denoting the members they trust based on their characteristics and relationships, or specifying policies on which "quality" assessment of resources should be returned. Besides providing the formal specification of the proposed framework, we illustrate two case studies we have implemented and the experiments we have carried out in order to verify the feasibility of our approach

Privacy in crowdsourcing:a systematic review

The advent of crowdsourcing has brought with it multiple privacy challenges. For example, essential monitoring activities, while necessary and unavoidable, also potentially compromise contributor privacy. We conducted an extensive literature review of the research related to the privacy aspects of crowdsourcing. Our investigation revealed interesting gender differences and also differences in terms of individual perceptions. We conclude by suggesting a number of future research directions.</p

Implementing Privacy Negotiations in E-Commerce

This paper examines how service providers may resolve the trade-off between their personalization efforts and users' individual privacy concerns. Finding that neither an optimized one-size-fits-all strategy, nor a market-driven specialization of providers or choices between different usage scenarios can solve the problem, we analyze how negotiation techniques can lead to efficient contracts and how they can be integrated into current technologies. The analysis includes the identification of relevant and negotiable privacy dimensions for different usage domains. Negotiations in multi-channel retailing are examined as a detailed example. Based on a formalization of the user's privacy revelation problem, we model the negotiation process as a Bayesian game where the service provider faces different types of users. Finally an extension to P3P is proposed that allows a simple expression and implementation of negotiation processes. Support for this extension has been integrated in the Mozilla browser.

A case study of agent programmability in an online learning environment

Software agents are well-suited to assisting users with routine, repetitive, and time-consuming tasks in various educational environments. In order to achieve complex tasks effectively, humans and agents sometimes need to work together. However, some issues in human agent interaction have not been solved properly, such as delegation, trust and privacy. The agent research community has focused on technologies for constructing autonomous agents and techniques for collaboration among agents. Little attention has been paid to supporting interactions between humans and agents. p* The objectives of this research are to investigate how easy it might be for a user to program his/her agent, how users behave when given the ability to program their agents, whether access to necessary help resources can be improved, and whether such a system can facilitate collaborative learning. Studying users’ concerns about their privacy and how an online learning environment can be built to protect users’ privacy are also interesting issues to us. In this thesis two alternative systems were developed for programmable agents in which a human user can define a set of rules to direct an agent’s activities at execution time. The systems were built on top of a multi-agent collaborative learning environment that enables a user to program his or her agent to communicate with other agents and to monitor the activities of other users and their agents. These systems for end user programmable agents were evaluated and compared. The result demonstrated that an end-user programming environment is able to meet users’ individual needs on awareness information, facilitate the information exchange among the users, and enhance the communication between users within a virtual learning environment. This research provides a platform for investigating concerns over user privacy caused by agent programmability

On the Personalization of Personal Networks - Service Provision Based on User Profiles

In this paper, we present a user profile definition scheme featuring context awareness. Though the scheme has been designed to meet the needs of web applications deployed over heterogeneous devices, emphasis is given in the deployment of the profile scheme over Personal Networks (PNs), as the personalization of the deployed applications and services in PN environments is of great importance. The proposed scheme is presented as part of an integrated framework for user profile management that takes into account (and is therefore compliant to) the existing standardization attempts. The overall architecture and description of the profile management framework, taking into account security issues inside Personal Networks, is presented. The paper concludes by showcasing how user profiles have been incorporated in a selected pilot service of the EU IST research project MAGNET Beyond