Understanding eParticipation services in indonesian local government

Published version of a chapter in the book: Information and Communication Technology. Also available from the publisher at: http://dx.doi.org/10.1007/978-3-642-55032-4_32This study aims at understanding how local government from a developing country, in this case Indonesia, implement and manage eParticipation services. In doing so, we combine institutional theory and stakeholder theory to build a sharper analytical lens. From an interpretive case study in the city of Yogyakarta, we reveal the institutionalization process of the services since their inception and identify major stakeholders and their salience. Based on our findings, we propose implications for practice and suggest implications for further research. Future work, based on a multiple case strategy including several eParticipation cases from other parts of Indonesia, will further explore the findings reported here

Analisis Respons Netizen terhadap Berita Politik di Media Online

Partisipasi politik yang dilakukan oleh netizen di Indonesia saat ini sudah berkembang. Dengan adanya media online yang menyediakan berita politik, netizen bisa mengeluarkan pendapatnya dengan memberikan komentar terhadap berita politik yang disajikan oleh portal web berita. Dalam memberikan komentar, ada beberapa netizen yang berkomentar negatif maupun positif bahkan beberapa dari mereka berkomentar tidak relevan dengan berita yang disajikan. Penelitian ini menganalisis respon netizen terhadap berita politik yang disediakan media online seperti portal web berita. Analisa yang dilakukan menggunakan frame analysis (analisis bingkai), dengan menggunakan analisis ini komentar-komentar netizen dimasukan sesuai dengan frame yang telah ditentukan. Ada sembilan frame yang ditentukan dalam penelitian ini, yaitu dukungan, saran, metafora, perbandingan, tantangan, tidak relevan, sindiran, harapan, dan SARA

Predicting citizens acceptance of government-led e-participation initiatives through social Media: a theoretical model

Whilst the idea of utilizing social media to advance government-led e-Participation initiatives has proliferated significantly in recent years, mostly such initiatives do not meet the intended expectations, as the majority of them fail to attract wider citizens’ audience. Overall, the key factors that could explain and predict citizens’ participation are not yet thoroughly identified. Therefore, the current study develops a theoretical citizen-centric model that seeks to explain and predict the intention of citizens’ behavior towards their involvement in government-led e-Participation initiatives through social media. The methodological approach is primarily based on utilizing and extending one of the well-known theories for describing a person acceptance behavior, namely the Theory of Planned Behavior. The model applies the main constructs of the Theory – attitude, subjective norms, and perceived behavioral control; and complements them with several constructs drawn from relevant literature. The paper contributes to understanding the reasons why citizens decide to engage or not in government-led e-Participation initiatives through social media.info:eu-repo/semantics/publishedVersio

AFFORDANCES AND CONSTRAINTS OF SOCIAL MEDIA USE IN ePARTICIPATION: PERSPECTIVES FROM INDONESIAN POLITICIANS

In this study, we explore social media use by politicians by investigating affordances, effects and associated constraints of introducing social media within eParticipation. Based on an interpretive case study in the Indonesian context, involving members of both national and provincial parliament, this study unearths internal and external affordances offered by social media. Internally, among politicians, social media enable, for example, idea storming and information sharing; while externally in the relation with their constituents, social media is used, for instance, for opinion gathering and political networking. These affordances yield both internal and external effects, such as broadened perspective, improved internal political supports, better public control, and better information for decision-making. This study also unveils constraints that hinder politicians in utilizing possibilities offered by social media in the eParticipation context. Theoretical contributions and practical implication are also presented, including classification of internal and external social media affordance, identification of constraints and affordance effects. This study is adding contribution to practice by helping politicians to design social media strategy for eParticipation

Technology Affordance and Constraint Perspectives on Social Media Use in eParticipation : A Case Study in Indonesia

Paper I-V are not available as a part of the dissertation due to the copyright.This doctoral thesis explains the role of social media within eParticipation from the perspective of politicians in the Indonesian context using the Technology Affordance and Constraints Theory (TACT) as a lens. Previous research findings into citizens’ perceptions of social media in eParticipation have been ambivalent; namely, social media can both encourage and discourage the democratic process depending on where, when, and how it is used. Furthermore, there is little understanding of the role of social media in influencing decision-making in the democratic process from the politicians’ perspective. Thus, my research is focused on gaining a more in-depth understanding of the role of social media in eParticipation from perspective of politicians through three main research questions: (1) How do politicians use social media for eParticipation purposes? (2) What are the constraints of social media use within eParticipation? and (3) What are the conditions needed for social media affordance acutalization to take place?publishedVersio

Electronic participation through social media citizens' acceptance factors at local government level

Tese de Doutoramento em Information System and TechnologyMuitas das iniciativas de Participação Eletrónica (e-Participação) − vistas neste estudo como o uso das Tecnologias de Informação e Comunicação (TIC) para facilitar a participação do cidadão no processo de tomada de decisão política −, não têm conseguido alcançar o sucesso esperado no que concerne ao nível de envolvimento do cidadão atingido. Esta falta de envolvimento é particularmente evidente nas iniciativas lideradas e disponibilizadas pelos governos (iniciativas governamentais de e-Participação). Embora o rápido crescimento das redes sociais, especialmente do Facebook, seja apontado como um meio promissor para fomentar e melhorar o nível de participação do cidadão, o problema do baixo nível de aceitação e de envolvimento do cidadão em iniciativas de e-participação persiste. Importa, pois, compreender, conceptualizar e teorizar sobre os fatores que afetam o nível de aceitação evidenciado pelo cidadão em relação a esse tipo de iniciativas. Assim, é finalidade deste estudo investigar os fatores relevantes que influenciam a intenção dos cidadãos de aceitarem e de se envolverem nas iniciativas governamentais de e-Participação disponibilizadas através do Facebook, baseando-se na Teoria do Comportamento Planeado (Theory of Planned Behavior (TPB)), devidamente estendida pela incorporação de um conjunto de fatores relevantes que emergiram da literatura relevante. Os resultados quantitativos de um questionário respondido por 400 cidadãos Jordanos, mostram que a atitude do cidadão (citizen attitude (ATT)), a eficácia de participação (participation efficacy (PE)), e o controlo comportamental percecionado (perceived behavioral control (PBC)) afetam direta e positivamente a intenção de participação do cidadão. Por sua vez, a atitude do cidadão é determinada pela eficácia de participação (participation efficacy (PE)), utilidade percecionada e compatibilidade do Facebook (perceived usefullness (PU) e compatibility (COMP)), e valor percecionado do envolvimento do cidadão nas iniciativas governamentais de e- Participação (perceived value (PV)). Contrariamente, nem as normas sociais (social norms (SN)) nem a confiança do cidadão no Facebook (citizen’s trust in Facebook (CT_FB)) têm impacto significativo na intenção e atitude do cidadão. Adicionalmente, o valor percecionado (perceived value (PV)) é influenciado pela perceção de facilidade de utilização do Facebook (perceived ease of use (PEOU)) e pela confiança dos cidadãos no governo (citizen’s trust in government (CT_GOV)). O estudo mostra ainda que os cidadãos Jordanos apresentam uma atitude positiva em relação ao envolvimento em iniciativas governamentais de e participação disponibilizadas através do Facebook mas apresentam uma intenção moderada de participar em tais iniciativas. Por ser um dos poucos trabalhos conhecidos focado no estudo da intenção dos cidadãos de aceitarem e de se envolverem em iniciativas governamentais de e-Participação disponibilizadas através das redes sociais, o estudo aqui descrito aporta contribuições relevantes para o desenvolvimento do conhecimento teórico e prático no domínio da participação eletrónica.Electronic Participation (e-Participation) initiatives, seen as the use of information and communication technologies (ICT) for facilitating citizen participation in the process of policy decision-making, have often had a limited success of citizens' engagement, particularly those initiatives sponsored by governments (government-led e-Participation initiatives). While the rapid growth of using social media networks, specifically Facebook, represented a new promising venue for enhancing citizens’ participation, the problem of low-level citizens’ acceptance and engagement remains. Hence, conceptual clarity on what factors affect citizens’ acceptance of such initiatives are yet to be theorized. This study aims at investigating relevant factors that influence citizens’ intention to accept and to engage in government-led e-Participation initiatives through Facebook, based on extended Theory of Planned Behavior (TPB) through the incorporation of a set of factors that emerged from relevant literature. Using data from a survey of 400 Jordanian citizens, the quantitative results proved that citizen attitude (ATT), participation efficacy (PE), and perceived behavioral control (PBC) directly and positively affect citizen’s intention to participate. Citizen attitude, in turn, is determined by participation efficacy (PE), perceived usefulness and compatibility of Facebook (PU and COMP), and perceived value of citizen’s involvement in government-led e-Participation initiatives (PV). However, neither social norms (SN) nor citizen’s trust in Facebook (CT_FB) have significant impact over citizen intention or attitude. Further, perceived value (PV) is influenced by perceived ease of use of Facebook (PEOU), and citizen’s trust in government (CT_GOV). Additionally, the study found that Jordanian citizens uphold relatively high positive attitude toward engaging in government-led e-Participation initiatives through Facebook but they have a moderate intention to participate in those initiatives. As the present work is one of very few studies addressing citizens’ intention to accept and to engage in e-Participation initiatives through social media in government context, the study provides important implications for theory and practice