Understanding Accessibility as a Process through the Analysis of Feedback from Disabled Students

Accessibility cannot be fully achieved through adherence to technical guidelines, and must include processes that take account of the diverse contexts and needs of individuals. A complex yet important aspect of this is to understand and utilise feedback from disabled users of systems and services. Open comment feedback can complement other practices in providing rich data from user perspectives, but this presents challenges for analysis at scale. In this paper, we analyse a large dataset of open comment feedback from disabled students on their online and distance learning experience, and we explore opportunities and challenges in the analysis of this data. This includes the automated and manual analysis of content and themes, and the integration of information about the respondent alongside their feedback. Our analysis suggests that procedural themes, such as changes to the individual over time, and their experiences of interpersonal interactions, provide key examples of areas where feedback can lead to insight for the improvement of accessibility. Reflecting on this analysis in the context of our institution, we provide recommendations on the analysis of feedback data, and how feedback can be better embedded into organisational processes

An investigation into the perspectives of providers and learners on MOOC accessibility

An effective open eLearning environment should consider the target learner’s abilities, learning goals, where learning takes place, and which specific device(s) the learner uses. MOOC platforms struggle to take these factors into account and typically are not accessible, inhibiting access to environments that are intended to be open to all. A series of research initiatives are described that are intended to benefit MOOC providers in achieving greater accessibility and disabled learners to improve their lifelong learning and re-skilling. In this paper, we first outline the rationale, the research questions, and the methodology. The research approach includes interviews, online surveys and a MOOC accessibility audit; we also include factors such the risk management of the research programme and ethical considerations when conducting research with vulnerable learners. Preliminary results are presented from interviews with providers and experts and from analysis of surveys of learners. Finally, we outline the future research opportunities. This paper is framed within the context of the Doctoral Consortium organised at the TEEM'17 conference

Between unsafe spaces and the comfort zone? Exploring the impact of learning environments on ‘doing’ learning

This paper explores how learning can be understood as a liminal space or transitional journey from one way of knowing to another; and where ‘doing’ learning is as much about being inculcated into the un-noticed rules and conventions of education itself as it is about developing understanding of the content of a subject discipline. By starting from Meyer and Land’s notion of threshold concepts and from ethnomethodological approaches which explore the ‘problematic accomplishment’ of everyday social and spatial practices, this paper considers how both new e-learning environments and more traditional face-to-face settings intersect with, and impact on, our conventional routines for producing and recognizing learning. Through a case study of a design project with interior architecture students, it explores what happened when attempts were made to inculcate a complex threshold concept - offering an alternative understanding of the relationship between disability and architecture to ‘standard’ conventions of accessibility – in both the ‘normal’ studio environment and online, via a blog. The paper concludes by suggesting we need to understand much more about what kinds of unspoken social and spatial practices frame the learning process in different disciplines in order to explore how we can create effective liminal spaces for both teachers and learners

Include 2011 : The role of inclusive design in making social innovation happen.

Include is the biennial conference held at the RCA and hosted by the Helen Hamlyn Centre for Design. The event is directed by Jo-Anne Bichard and attracts an international delegation

Understanding the information needs of users of public information about higher education

Report to HEFCE by Oakleigh Consulting and Staffordshire University. "This study's aims were to carry out research into understanding the needs of intended users (primarily prospective students but with some focus on their advisors and employers) of public information on higher education (HE). The work focussed on England, but also took into account Wales, Scotland and Northern Ireland where relevant." - Page 1

The accessibility of administrative processes: Assessing the impacts on students in higher education

Administrative processes that need to be completed to maintain a basic standard of living, to study, or to attain employment, are perceived to create burdens for disabled people. The navigation of information, forms, communications, and assessments to achieve a particular goal raises diverse accessibility issues. In this paper we explore the different types of impacts these processes have on disabled university students. We begin by surveying literature that highlights the systemic characteristics of administrative burdens and barriers for disabled people. We then describe how a participatory research exercise with students led to the development of a survey on these issues. This was completed by 104 respondents with a diverse range of declared disabilities. This provides evidence for a range of impacts, and understanding of the perceived level of challenge of commonly experienced processes. The most common negative impact reported was on stress levels. Other commonly reported impacts include exacerbation of existing conditions, time lost from study, and instances where support was not available in a timely fashion. Processes to apply for disability-related support were more commonly challenging than other types of processes. We use this research to suggest directions for improving accessibility and empowerment in this space

Exploring the Integration of Disability Awareness into Tertiary Teaching and Learning Activities

A desire to have every student attending our University be aware of, and reflect on, disability in their studies and future careers, initiated our project to explore how to enhance disability awareness within all our University’s papers. In this project we systematically reviewed pertinent literature and ran an action research workshop for staff. Strategies to enhance disability awareness identified in the literature and workshop were presented and verified at an interactive conference presentation. Embedding disability awareness into curricula is challenging; staff considered themselves powerless to bring about change in their departments, but thought that one way to do so would be by modelling inclusive behaviour and by introducing subtle inclusive practices into papers taught. The identified strategies may be of use to others contemplating similar curricular modifications

Investigating heuristic evaluation as a methodology for evaluating pedagogical software: An analysis employing three case studies

This paper looks specifically at how to develop light weight methods of evaluating pedagogically motivated software. Whilst we value traditional usability testing methods this paper will look at how Heuristic Evaluation can be used as both a driving force of Software Engineering Iterative Refinement and end of project Evaluation. We present three case studies in the area of Pedagogical Software and show how we have used this technique in a variety of ways. The paper presents results and reflections on what we have learned. We conclude with a discussion on how this technique might inform on the latest developments on delivery of distance learning. © 2014 Springer International Publishing